2024 Spam Labeling Remediation Case Study

About this Study

Are your contact rates being impacted by incorrect Spam of Fraud labels?

Numeracle’s Entity Identity Management (EIM) Platform monitors the status of phone numbers and completion of successful remediations across the wireless ecosystem.

By comparing status reports from 2024 to prior years, we evaluated the impact of remediation before and after correcting negative labels and investigated quarterly trends.

Download

This research was conducted by Numeracle, a pioneering Number Reputation Management platform dedicated to restoring trust in voice communications. As a leader in branded calling, Numeracle enables enterprises, contact centers, and service providers to overcome call labeling and blocking issues by verifying identity, improving number reputation, and ensuring regulatory compliance.

Leveraging deep industry expertise and patented solutions, Numeracle provides a unified platform that helps businesses reach customers with confidence. This study reflects real-world data insights gathered from verified calling behavior and reputation analytics, offering actionable findings for organizations seeking to improve their outbound engagement strategy while minimizing spam mislabeling risks.

For more information about Numeracle’s solutions, including Number Reputation Management and Branded Caller ID, visit www.numeracle.com.

Nothing Else Matters If They Don't Answer

Successful outreach over the phone can be a challenge when numbers are labeled as Spam, a Scam, or a Fraud.

These negative labels significantly reduce the likelihood of your calls being answered.

Impact to KPIs: Report

Compare the successes of calls before and after spam and scam labels were remediated, including the % of remediations relative to phone numbers registered, success rates, average days to resolve labeling, and impact to contact rates.

Remediations On The Rise

With remediation levels almost doubling in two years, it’s clear the battle to correct labeling issues for legal business is still very much alive and an essential component of outbound dialing.

Protect & Improve Calls

With our platform, remediation starts on day one and continues proactively so managing negative labels doesn't interfere with your overall contact strategy.