We analyzed monthly and yearly status reports of phone numbers registered with our Identity Management Platform and the number of successful remediations conducted in 2021 and 2022 for comparison to contact rates before and after improving number reputation with our remediation services.
Access Case StudyPartnering with Avantive Solutions, this case study highlights the benefits of adding rich call data to branded calling campaigns.
DownloadWith support of one of our BPO partners, we measure live connect rates of 3 clients 90 days pre- & post- Verified Identity™ certification and phone number registration.
Read MoreWe demonstrate the need for actionable data for preserving the use of the voice channel. Best dialing practices were added to call labeling mitigation to improve sales per hour by 33%.
Read MoreWith participation from 5 CRC member collection agencies, we provide statistics on the average percentage of phone numbers labeled as 'Scam' and 'Spam' by call labeling analytics.
Read MorePartnering with MDS Communications, this case study showcases how fundraising campaigns can increase connect and response rates through Verified Identify & Phone Number Reputation.
An overview of call blocking and labeling's impact to call centers and legal call originators who use the voice channel to engage in customer communications.
Read MoreDiscover which dialing practices to avoid in order to protect your calls from improper call labeling events and how to elevate your dialing strategy with an end-to-end outreach strategy utilizing Verified Identity status and reputation management.
Read MorePartnering with YouMail Protective Services, this industry whitepaper interprets the potential consumer harm caused by illegal call and brand spoofing and how to solve for it.
Read MoreOur Know Your Customer (KYC) guide provides a framework for communications service providers and communicating end entities to consider when adopting internal standards for reasonable KYC review.
Read MoreThis guide is intended to assist communications service providers developing the processes and procedures to know their customers and conduct meaningful customer due diligence.
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