How focusing on the delivery and presentation of  phone calls allows retailers to revolutionize customer experience and engagement, make staffing easy in preparation for the holiday season, and enhance brand identity in a way competitors aren’t.

We analyzed monthly and yearly status reports of phone numbers registered with our Identity Management Platform and the number of successful remediations conducted in 2021 and 2022 for comparison to contact rates before and after improving number reputation with our remediation services.

Partnering with Avantive Solutions, this case study highlights the benefits of adding rich call data to branded calling campaigns.

With support of one of our BPO partners, we measure live connect rates of 3 clients 90 days pre- & post- Verified Identity™ certification and phone number registration.

We demonstrate the need for actionable data for preserving the use of the voice channel. Best dialing practices were added to call labeling mitigation to improve sales per hour by 33%.

With participation from 5 CRC member collection agencies, we provide statistics on the average percentage of phone numbers labeled as 'Scam' and 'Spam' by call labeling analytics.

Partnering with MDS Communications, this case study showcases how fundraising campaigns can increase connect and response rates through Verified Identify & Phone Number Reputation.

An overview of call blocking and labeling's impact to call centers and legal call originators who use the voice channel to engage in customer communications.

Partnering with YouMail Protective Services, this industry whitepaper interprets the potential consumer harm caused by illegal call and brand spoofing and how to solve for it.