Written by
Team Numeracle
Published on
July 15, 2025
A national business loan facilitator was facing a critical challenge: 13% of their 500,000 weekly outbound calls to deliver crucial loan decisions were being blocked, disrupting operations and frustrating customers.
By implementing Numeracle's Number Reputation Management solution, this financial services provider took control of their caller identity, achieving 99% call delivery and reducing blocked calls to less than 1%, transforming missed connections into trusted customer engagement.
For a business loan facilitator, outbound calls were essential for delivering crucial loan decisions to eager customers. However, their critical outreach was severely undermined by:
With an astonishing 13% of their 500,000 weekly calls blocked—roughly 65,000 unanswered connections—the impact was immediate and severe. Missed connections led to delayed funding, disrupted operations, and frustrated borrowers, turning vital outreach into an operational nightmare.
We proactively register your phone numbers across the top wireless carriers to establish trust in every call.
With the best response time in the business, you won’t find a quicker or more hassle-free path to clean phone numbers.
When negative labels appear, we handle every step, from dispute to resolution. Labeling correction is routed straight to our team while you focus on your day to day.
With number reputation management, calls delivered increased from 86% to 99%.
Blocked calls dropped from 13% to less than 1% through proactive number registration, and ongoing remediation.
For financial institutions and other businesses with high-value outbound calls, ensuring calls get through is foundational to core operations, customer relationships, and bottom-line success. This story proves that by proactively managing your phone number reputation, you can transform a frustrating operational nightmare into a seamless, confident connection with your customers, turning previously blocked calls into opportunities for engagement and growth.
This case highlights the impact of unmanaged number reputation—even the best outbound strategy can fail when calls don’t get through. By implementing a number reputation management strategy, this business regained control of call delivery, reduced blocked calls to under 1%, and connected with more customers.
Even with the best calling practices, your numbers can still be mislabeled as spam or blocked altogether. This can happen due to overly aggressive spam filtering algorithms, incorrect data aggregation by analytics providers, or even if your numbers were previously used by an entity with less reputable calling habits. Numeracle’s Number Reputation Management Solution actively works to correct these inaccuracies.
Your outbound phone numbers may have a bad reputation for several interconnected reasons that affect how carriers, call-blocking apps, and recipients perceive your calls. One common cause is high call volume or frequent outbound calls, especially if those calls resemble telemarketing or robocall patterns.
Automated systems and spam detection algorithms are designed to flag numbers that make many calls in a short period without receiving many answers, as this behavior often matches that of spam callers. Additionally, if consumers frequently report your number as spam because they find the calls intrusive or unfamiliar, this can quickly damage your number’s reputation and lead to it being labeled with warnings like "Potential Spam" or "Scam Likely."
Your number might also be flagged if your calling practices do not comply with regulations such as the Telephone Consumer Protection Act (TCPA), for example by calling numbers on Do Not Call lists or using automated calls without proper consent. Using numbers that appear random, toll-free, or from suspicious area codes can contribute to negative perceptions as well, since these are often associated with robocalls.
Furthermore, if your CRM data is outdated or you lack insights into the best times to call, you might be contacting people who are less likely to answer or more likely to report your calls as spam, which further harms your reputation.
Number Reputation Management is the proactive process of monitoring, protecting, and improving the trustworthiness of your outbound phone numbers. It involves understanding how your numbers are perceived by carriers, analytics providers, and ultimately, call recipients. The goal is to ensure your legitimate calls are delivered and answered by preventing them from being mislabeled as spam or blocked, thereby maximizing the effectiveness of your phone outreach efforts.
To resolve call blocking and spam flag issues, enterprises need to take a comprehensive, identity-based approach rather than relying solely on reactive monitoring or one-off appeals. Spam labels and call blocking occur when carriers or analytics providers lack sufficient signals to verify the legitimacy of a call, even when the business is operating responsibly. The most effective way to address this is by working with a platform that can manage relationships across all major U.S. carriers and analytics providers in one place.
Numeracle provides this type of aggregated solution, tying each phone number to a Verified Identity to establish trust and reduce the likelihood of labeling. When spam flags do occur, Numeracle initiates and manages remediation directly with the relevant providers, streamlining a process that would otherwise require significant internal resources and coordination. By centralizing registration, branding, and remediation workflows, enterprises gain more consistent protection and faster resolution—typically in just a few days. This end-to-end approach helps ensure that legitimate calls reach their destination without being blocked or mislabeled.