All about the STIR/SHAKEN protocol, what it is, what it means for call delivery, and what it means for call center operations today and into the future. Includes videos and FAQs about call authentication and more.

With the support of one of our BPO partners, we measured the live connect rates of three clients 90 days pre- and post- Numeracle's Trusted Entity certification and phone number registration.

This matrix compares automatic call blocking, the differences in call labeling categories and display, caller ID name presentation, and more, across the top four wireless carriers.

This white paper provides an overview of call blocking and labeling and its impact to call centers and legal call originators who use the voice channel to engage in ongoing customer communications.

With participation from five CRC member collection agencies, we provide statistics on the average percentage of phone numbers labeled in the Scam and Spam category by call labeling analytics.