All about the STIR/SHAKEN protocol, what it is, what it means for call delivery, and what it means for call center operations today and in the future. Includes videos FAQs about call authentication & more.
With the support of one of our BPO partners, we measured the live connect rates of three clients 90 days pre- and post- Numeracle's Verified Identity™ certification and phone number registration.
This matrix compares automatic call blocking, the differences in call labeling categories and display, caller ID name presentation, and more, across the top 4 wireless carriers.
This white paper provides an overview of call blocking and labeling and its impact to call centers and legal call originators who use the voice channel to engage in ongoing customer communications.
In this case study, we demonstrate the need for actionable data to build a case for preserving the use of the voice channel for a telesales organization. Best dialing practices were added to call labeling mitigation to improve sales per hour by 33%.
With participation from five CRC member collection agencies, we provide statistics on the average percentage of phone numbers labeled in the Scam and Spam category by call labeling analytics.
High-level introduction to Numeracle, who we are, our solutions, our advocacy within the industry, our ecosystem partners, and our mission to return trust to customer communications.
Hear directly from members of the Numeracle team on call labeling, STIR/SHAKEN, and more.
To learn more about our favorite topics related to call delivery, check out the Numeracle blog.
Numeracle press releases, Ex Parte communications and reply comments to the FCC.