Resources
Case studies, white papers, articles, and more

Call Delivery Brain Food

information hubs

One-stop-shop for compilations of resources focused on a specific topic
STIR/SHAKEN Knowledge Center

All about the STIR/SHAKEN protocol, what it is, what it means for call delivery, and what it means for call center operations today and in the future. Includes videos  FAQs about call authentication & more.

Visit Knowledge Center

published works

Call delivery collateral representative of our work across clients and industries
Numeracle Client Case Study

With the support of one of our BPO partners, we measured the live connect rates of three clients 90 days pre- and post- Numeracle's Verified Identity™ certification and phone number registration.

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Call Blocking, Labeling & Caller ID Across Wireless Carriers

This matrix compares automatic call blocking, the differences in call labeling categories and display, caller ID name presentation, and more, across the top 4 wireless carriers.

Download Carrier Call Display Comparison
Call Labeling Industry White Paper

This white paper provides an overview of call blocking and labeling and its impact to call centers and legal call originators who use the voice channel to engage in ongoing customer communications.

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Best Dialing Practices and Call Labeling Mitigation to Improve Telesales KPIs

In this case study, we demonstrate the need for actionable data to build a case for preserving the use of the voice channel for a telesales organization. Best dialing practices were added to call labeling mitigation to improve sales per hour by 33%.

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Collections Industry Caller Reputation Benchmark Report

With participation from five CRC member collection agencies, we provide statistics on the average percentage of phone numbers labeled in the Scam and Spam category by call labeling analytics.

View Benchmark Report

About us

Handy one-pager flyers about Numeracle and our Entity Identity Management™ solutions
Numeracle One-Page Overview

High-level introduction to Numeracle, who we are, our solutions, our advocacy within the industry, our ecosystem partners, and our mission to return trust to customer communications.

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Certification & Registration Overview

High-level overview of Numeracle's Verified Identity certification, phone number registration, and ongoing monitoring and tracking of phone number labeling data via the Numeracle online portal.

Download Flyer

OUR VOICE

Thought leadership content quoting, featuring, or co-authored by Numeracle
Video Library

Hear directly from members of the Numeracle team on call labeling, STIR/SHAKEN, and more.

Insights Blog

To learn more about our favorite topics related to call delivery, check out the Numeracle blog.

News & FCC

Numeracle press releases, Ex Parte communications and reply comments to the FCC.

It starts with an insight
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