All about the STIR/SHAKEN protocol, what it is, what it means for call delivery, and what it means for call center operations today and in the future. Includes videos  FAQs about call authentication & more.

With the support of one of our BPO partners, we measured the live connect rates of three clients 90 days pre- and post- Numeracle's Verified Identity™ certification and phone number registration.

This matrix compares automatic call blocking, the differences in call labeling categories and display, caller ID name presentation, and more, across the top 4 wireless carriers.

This white paper provides an overview of call blocking and labeling and its impact to call centers and legal call originators who use the voice channel to engage in ongoing customer communications.

In this case study, we demonstrate the need for actionable data to build a case for preserving the use of the voice channel for a telesales organization. Best dialing practices were added to call labeling mitigation to improve sales per hour by 33%.

With participation from five CRC member collection agencies, we provide statistics on the average percentage of phone numbers labeled in the Scam and Spam category by call labeling analytics.