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The latest industry news, emerging technologies, regulatory matters, upcoming deadlines, call blocking & labeling, STIR/SHAKEN, caller ID, branded calling, all for a better calling ecosystem.
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ALL articles
Inside the Innovators
Call Blocking & Labeling
Call Display
Industry Insights
Know Your Customer
Regulatory
Identity Management
Call Authentication
Solutions
Overcoming Spam Labeling: How Numeracle Empowered MarketWise Calls
MarketWise Solutions' success story: Overcoming incorrect spam labeling challenges and enhancing number reputation with Numeracle.
Identity Management
The True Cost of “Real-Time” Monitoring
When ‘Real’ May Not Be So ‘Real’ Afterall
Call Blocking & Labeling
Elevate Your Identity: How to Set Yourself Apart From The Bad Actors
Take Action Today To Rise Above the RoboNoise and Build Trust in Your Communications
Twitter Launched Verified Organizations, But Does It Verify Anything?
Industry Insights
Identity Management
Twitter launched "Twitter Verified Organizations" to enable organizations to manage their account verification, but it depends more on willingness to pay for the verification status than security.
Introducing KYV: Know Your Vetter
Know Your Customer (KYC)
Identity Management
We’re familiar with the concept of Know Your Customer, but brands, enterprises, carriers, and analytics engines should know who is claiming to represent legal callers. It's time to Know Your Vetter.
True or false? Getting labeled Spam or Scam only affects cold-calling campaigns
Call Blocking & Labeling
Identity Management
Many businesses are under the impression that they won't be mislabeled as a Spam call because they're calling existing customers and not leads lists, but this couldn't be further from the truth.
The January 2023 Remediation Report: The Record-Breaking Continues
Identity Management
Solutions
The January 2023 Remediation Report reports new monthly records and predicts increasing frequency of negative call labeling events as analytics algorithms continue to change.
The FCC Naming Twilio In Enforcement Is Big News For Service Providers
Regulatory
Industry Insights
The FCC issued notices to major voice service providers to cease and desist from carrying suspected illegal robocall traffic, signaling a wake-up call for providers to consider KYC more seriously.
Do You Know How Your Calls are Labeled?
Call Blocking & Labeling
Call Display
Do you know if your calls are ringing through as Spam or Scam and preventing you from reaching your customers? Learn why this happens and how Numeracle is leading the way toward correcting it.
Numeracle sets a New Remediation Record for Correcting Improper Scam and Spam Labels from Harming Customer Communications
Call Blocking & Labeling
Industry Insights
Numeracle achieves a new yearly record for correcting improper call labels on behalf of our customers, emphasizing the importance of remediation solutions to improve number reputation.
The Threat of Voice Snowshoeing
Call Blocking & Labeling
Industry Insights
Misleading, costly, and short-term solutions that try to avoid filtering and spam blocking by spreading out calling traffic could lead to poor number reputation and upends robocall mitigation efforts.
Dialing Strategies to Protect your Phone Number Reputation
Call Blocking & Labeling
Identity Management
Healthy number reputation starts with a good dialing strategy. If you're manually dialing or using an auto-dialer, these best practices ensure you're respectfully engaging with your called parties.
From Texas to Switzerland to India - The Latest FCC Action Shows Why Global Enforcement is so Difficult
Regulatory
Robocalls
The FCC takes enforcement action against a non-compliant provider for failing to meet robocall mitigation requirements and proves why global enforcement is so difficult.
Analytics Engines Update Call Intent & Identity Display for Incoming Calls
Call Display
Identity Management
Analytics engines have made an update that impacts the way certain calls display on incoming call screens using a call intent label instead of a name or number.
From ‘Authentic, Notable, and Active,’ to ‘Phone, Credit Card, and $8 a month’
Identity Management
Industry Insights
With the changes to Blue Checkmark Verification made by Elon Musk, verification is now driven by monetization instead of truth and transparency.
The Inside Scoop on Call Delivery: Part III
Call Display
Solutions
Part III of our Call Delivery FAQ series is on the heavy-hitting questions we get asked about branded calling and myth-bust some of the marketing ploys you may see that are overpromising the solution.
FCC Adopts Notice of Inquiry On Non-IP STIR/SHAKEN
Regulatory
STIR/SHAKEN
The FCC's proposed Notice of Inquiry (NOI) regarding the adoption of STIR/SHAKEN on non-IP networks supported by Chairwoman Rosenworcel and calls for further regulatory action to combat robocalls
Inside the Innovators: Sarah Delphey Talks Trust and KYC
Inside the Innovators
Know Your Customer (KYC)
Numeracle's VP of Trust Solutions, Sarah Delphey, discusses building and implementing a trust framework emphasizing Know Your Customer (KYC) practices for authenticated identity information.
A Change in Caller Name Display for Incoming Calls
Industry Insights
Call Display
Apple's iOS 16 software update takes a step backward in providing authenticated caller information and caller name display for incoming phone calls to their devices.
Smart Shopping: The Ultimate Vendor Evaluation Checklist
Industry Insights
Identity Management
Not sure which solution provider is right for your business? We've put together the ultimate guide so you know what you should be asking potential vendors to help you find the right solution.
Protecting Communications in the Automotive Industry
Industry Insights
Call Blocking & Labeling
Exploring the lack of trust in phone calls within the automotive industry, especially in the wake of regulations against auto warranty scam calls, to protect dealerships and consumers.
Inside the Innovators: Pierce Gorman on Call Authentication Design & Standards Developments
Inside the Innovators
STIR/SHAKEN
Numeracle's Distinguished Technical Staff Member discusses his role in the development of call authentication technologies and standards and how it informs his role at Numeracle
The Inside Scoop on Call Delivery: Part II
Call Blocking & Labeling
Identity Management
Part II of our Call Delivery FAQ series focuses on the importance of healthy number reputation alongside best practices for setting up your outbound communications and campaigns for success.
The Inside Scoop on Call Delivery: Part I
Call Authentication
Call Blocking & Labeling
Part one of our ongoing Call Delivery FAQ series focuses on the questions we get asked every day on all things STIR/SHAKEN and call attestation levels.
High Expectations placed on Gateway Providers with new STIR/SHAKEN Rules
Regulatory
Call Authentication
With the FCC's recent rulings for gateway providers to adopt robocall mitigation requirements, will this actually help foreign-originated robocall traffic decrease? How are gateway providers reacting?
Reinventing “Caller Identity” with Rich Call Data, Podcast
Call Display
Identity Management
Rebekah Johnson joins Doug Green of Telecom Reseller for a podcast episode discussion on some misconceptions of branded calling and security considerations in keeping this tech out of the wrong hands.
Why We’re Still Talking About Phone Number Reputation
Call Blocking & Labeling
Call Display
Maintaining a healthy phone number reputation is the answer within the big picture of your overall dialing strategy and the cornerstone to protecting your brand identity.
Trust in Branded Calling… Are we there yet?
Call Display
Identity Management
Before branded calling can be successfully implemented on a large scale, we need to address potential vulnerabilities in identity security to ensure we can reach consumer and enterprise trust.
Inside the Innovators: Rebekah Johnson on Communications Advocacy & Regulatory Compliance
Inside the Innovators
Regulatory
Founder and CEO, Rebekah Johnson, discusses her calling to protect consumer and enterprise communications through Numeracle and her leadership within the Enterprise Communications Advocacy Coalition.
What’s in a Name? Is it Caller ID, CNAM, or RCD?
Call Display
Identity Management
Understanding the key differences, limitations, and uses of Caller ID, CNAM, and Rich Call Data (RCD) for Branded Calling as they relate to the history and future of trusted caller identity.
Inside the Innovators: Peter Licata discusses Partnerships and Client Business
Inside the Innovators
Industry Insights
Peter Licata, Numeracle's President, discusses how to build meaningful partnerships and client relationships and how to leverage a partner network to enter new markets.
The Battle Against Illegal Robocalls Fights On
Regulatory
Call Authentication
Capitol Hill responds in support of the FCC's proposals to combat foreign-originated robocalls entering the U.S. and push for more immediate action for gateway providers to implement STIR/SHAKEN.
The 2021 STI-GA STIR/SHAKEN Report Highlights
Call Authentication
Regulatory
Main points, highlights, and approved policy changes of the Secure Telephone Identity Governance Authority 2021 STIR/SHAKEN Report
Inside the Innovators: Joe Galvin talks Number Reputation Management
Inside the Innovators
Industry Insights
Kicking off the series is Joe Galvin, our VP of Client Engagement, to discuss the value of Number Reputation on brand management and best practices for successful customer communications.
Numeracle's STIR/SHAKEN Implementation Report Part III
Call Authentication
Robocalls
After closely monitoring the steadily increasing numbers in the Robocall Mitigation Database, a new milestone of 7,000 implementations has been reached as the FCC continues to expand recquirements.
The First Steps towards Global STIR/SHAKEN Implementation
Call Authentication
Cross-Border Calls
Canada takes its first steps towards combatting illegal robocalls and call spoofing by implementing a phased version of STIR/SHAKEN and aims for successful cross-border communications with the US.
That’s a Wrap on Tuesday Talks Season One
Industry Insights
Regulatory
Numeracle wraps up Season One of the Tuesday Talks podcast with its 20th episode! The finale recaps 2021 regulatory and technology highlights and predictions for what may be in store for 2022.
Rich Call Data In A Post-STIR/SHAKEN World
Call Display
Call Authentication
Published by Forbes Technology, this article written by Numeracle's Chief Product Officer, Anis Jaffer, explores how branded calling solutions work and the need for authenticated branded assets.
How Trusted Cross-Border Communications Can Work with STIR/SHAKEN
Call Authentication
Cross-Border Calls
With the FCC's new focus on gateway providers as the point of entry for illegal robocalls originating abroad, we explore how cross-border call delivery can be made successful through STIR/SHAKEN
Industry Progress Since June 30, Podcast
Call Authentication
Robocalls
Listen to our Founder & CEO, Rebekah Johnson, discuss the Numeracle Implementation Report on the Telecom Reseller Podcast, hosted by Doug Green.
STIR/SHAKEN didn’t stop your Spam labeling, did it?
Call Authentication
Call Blocking & Labeling
Numeracle debunks the myth that implementing STIR/SHAKEN would solve all of your call blocking and labeling issues for you. Read to learn why you still need reputational analytics for call delivery.
Numeracle’s STIR/SHAKEN Implementation Report: Part II
Call Authentication
Robocalls
The September 28th STIR/SHAKEN Implementation Deadline to have filed within the Robocall Mitigation Database has passed, so we analyzed how many providers are in the Database pre and post deadline.
Numeracle’s STIR/SHAKEN Implementation Report
Call Authentication
Robocalls
With a day left until the September 28 STIR/SHAKEN Deadline, we dove into the Robocall Mitigation Database to analyze the current count of those who have implemented and what may happen post-deadline
A Conversation on Branded Calling
Call Display
Solutions
For PACE Community Insights, Numeracle and Avantive Solutions leadership discussed RCD technology, its reach, and the benefits of implementing a branded calling solution.
STIR/SHAKEN Virtual Summit Webinar Recap
Call Authentication
Know Your Customer (KYC)
Numeracle presented with Aegis Mobile at the SIP Forum 2021 STIR/SHAKEN Virtual Summit to discuss the ongoing need for KYC and what to expect post-June 30th.
Caller Identity: Vetted, Verified, Branded, Displayed
Call Display
Identity Management
Cross-industry team, including Numeracle, completes the first standards-based wireless call to combine authenticated Caller ID and Rich Call Data
Spoof Protection with the Help from YouMail
Call Blocking & Labeling
Industry Insights
A Robocall Mitigation Solution to protect subscribers from unwanted robocalls or spoofed calls, improve service quality, eliminate costs and complaints, and manage risk.
We Are Growing
Industry Insights
Solutions
To kickstart our next chapter of growth, Alexander Carter joins Numeracle as VP of Business Development.
Q&A Interview Presented by Somos: Delivering Trust and Added Value to Consumers Part Three
Call Authentication
Industry Insights
Q&A Interview Presented by Somos: Delivering Trust and Added Value to Consumers Part Three
Robocall Mitigation Plans: The Last Mile
Call Authentication
Regulatory
As part of implementing the STIR/SHAKEN framework, providers are required to register their status or Robocall Mitigation Plan within the Database to reduce the trafficking of illegal robocalls.
Will My Calls Be Blocked on July 1?
Call Authentication
Call Blocking & Labeling
With the June 30th, 2021 STIR/SHAKEN deadline right around the corner, here are all the facts you need to know about the authentication framework and the Robocall Mitigation Database requirements.
STIR/SHAKEN Caller ID Authentication
Call Authentication
Call Display
What it takes to authenticate a call within the STIR/SHAKEN framework, from origination and attestation to termination and the checkmark.
Restoring Confidence to Outbound Calling
Call Blocking & Labeling
Identity Management
This customer testimonial explores how MedicareInsurance.com utilized Numeracle to improve the integrity of its business communications.
Podcast: KYC, Know Your Customer
Know Your Customer (KYC)
Regulatory
In this podcast, Numeracle’s Rebekah Johnson and Fonative’s Steve Smith discuss the landmark FTC order setting a new precedent for due diligence. The describe the impact of ruling on carriers (...)
Why Your “Calling Identity” Matters
Call Display
Identity Management
We all know what “Caller ID” is, but when you take a step back to consider the “identity” behind the “identification” things get more interesting.
T-Mobile Releases Free Caller ID Name Display to Subscribers
Call Display
Industry Insights
For those of you focused on Caller ID strategy, we have good news. Numeracle Verified Identities' Calling Names can now be displayed on T-Mobile.
Elevating the Enterprise to “Verified Caller” in STIR/SHAKEN
Call Authentication
Identity Management
The enterprise identity must be elevated to "Verified Caller" to bridge the gap between the enterprise caller and the point of entry to STIR/SHAKEN call authentication (...)
Know Your Customer (KYC) and STIR/SHAKEN Attestation
Call Authentication
Know Your Customer (KYC)
As the industry prepares for STIR/SHAKEN, we discuss how a "Know Your Customer" process will enable trusted entities to deliver authenticated calls. We explore how this impacts the VSP and (...)
Unanswered Calls Across Devices
Call Display
Call Blocking & Labeling
Our review of call blocking, labeling, filtering, and screening technologies available from multiple carriers and device manufacturers.
Call Labeling’s Latest Disruption: the Remote Conference Solution Call Back
Call Blocking & Labeling
Identity Management
As remote work continues, we've found the "call me" feature of many popular conference solution providers rings as “Potential Spam” to join a meeting.
Understanding Spam Labeling
Call Blocking & Labeling
Identity Management
Spam vs Scam … oh, the difference one letter makes when it comes to how your calls are being perceived and presented to consumers.
Summary of the Pallone-Thune TRACED Act
Call Authentication
Regulatory
The Pallone-Thune TRACED Act, bipartisan legislation designed to crack down on unlawful robocalls to consumers, has mandated STIR/SHAKEN, which will have repercussions across all areas of (...)
Video: The Pallone-Thune TRACED Act
Identity Management
Regulatory
The newest bipartisan robocall bill was released by Congress and looking favorable to pass quickly. Check out our video interview on the subject.
Why it’s getting tougher and tougher to connect with your consumers
Identity Management
Call Blocking & Labeling
Call blocking and labeling, new robocall legislation, STIR/SHAKEN, Apple iOS 13: learn how all of this impacts your contact rates.
iOS 13 to Silence Unknown Callers
Call Blocking & Labeling
Industry Insights
Apple's iOS 13 software update comes with new features to send unknown callers to voicemail.
8 anti-robocalling principles from 51 AGs to 12 major carriers
Call Authentication
Regulatory
51 state attorneys general and 12 major phone companies just announced collaboration to curb illegal robocalls.
Scam, Fraud Alert, Spam Likely, Nuisance Caller, etc.
Call Blocking & Labeling
Identity Management
The story of call labeling technologies, deconstructed to explore differences between carrier, analytics, and app providers.
SHAKEN/STIR: A Step Toward Returning Trust to Incoming Calls
Call Authentication
Identity Management
STIR/SHAKEN, it's not a silver bullet solution, but it is an important commitment to the ongoing validity of the voice channel. We discuss what it is and isn't, and what the framework seeks to (...)
Call blocking and labeling: technology only as strong as its weakest link
Call Blocking & Labeling
Identity Management
Not all unknown calls are unwanted, not all unwanted calls are robocalls, not all robocalls are illegal.
FCC’s Default Robocall Blocking: Bold or Blind?
Identity Management
Regulatory
The blocking of all robocalls shows a lack of understanding for consumer preference on wanted communications and robocall identification technologies.
Industry Response to the CFPB’s NPRM for Debt Collection
Regulatory
Legislation
What these newly proposed regulations mean for collections communications.
We Are Growing
Industry Insights
Solutions
Call center industry veteran, Joe Galvin, joins the Numeracle team to head up the Client Engagement organization!
The Stopping Bad Robocalls Act: Deconstructed
Identity Management
Regulatory
Reintroduced by Rep. Frank Pallone, the Stopping Bad Robocalls Act is another attempt to strengthen the TCPA and the FCC’s fight against “robocalls.”
A meeting of the anti-robocall minds: SIPNOC 2018
Identity Management
Industry Insights
We attended SIPNOC 2018, the SIP Forum’s “SIP Network Operators Conference," last week. Here's what we thought.
What’s the cost of a missed call?
Call Blocking & Labeling
Identity Management
When legal calls aren't able to properly 'get through,' consumers are at risk of missing wanted, life-saving, and critical calls.
Legal calls vs illegal calls: who’s calling the shots?
Identity Management
Industry Insights
Debate over the definition of the word "robocall" is key to finalizing restrictions of how "robocalls" may continue to be originated.
Do you know how your calls are being labeled across the network?
Call Blocking & Labeling
Identity Management
Fraud. Scam Likely. Spam. If you’re a business using the voice channel to connect with consumers, these are the labels being displayed when you call.
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