The latest industry news, emerging technologies, regulatory matters, upcoming deadlines, call blocking & labeling, STIR/SHAKEN, caller ID, branded calling, all for a better calling ecosystem.

Subscribe to our weekly
Insights newsletter!

Know Your Customer (KYC)

Smart Shopping: The Ultimate Vendor Evaluation Checklist

Not sure which solution provider is right for your business? We've put together the ultimate guide to help you find the right solution for you.

Call Blocking & Labeling

Why We’re Still Talking About Phone Number Reputation

The Real Key to Preventing your Phone Numbers from Being Mislabeled

Call Blocking & Labeling

STIR/SHAKEN didn’t stop your Spam labeling, did it?

The Continued Role of Reputational Analytics in Call Delivery

A Change in Caller Name Display for Incoming Calls

A Change in Caller Name Display for Incoming Calls

Call Display (RCD)

Apple's iOS 16 software update takes a step backward in providing authenticated caller information and caller name display for incoming phone calls.

Protecting Communications in the Automotive Industry

Protecting Communications in the Automotive Industry

Call Blocking & Labeling

Exploring the lack of trust in phone calls within the automotive industry, especially in the wake of regulations against auto warranty scam calls.

Inside the Innovators: Pierce Gorman on Call Authentication Design & Standards Developments

Inside the Innovators: Pierce Gorman on Call Authentication Design & Standards Developments

Inside the Innovators

Numeracle's Distinguished Technical Staff Member discusses his role in the development of call authentication technologies and standards.

The Inside Scoop on Call Delivery: Part II

The Inside Scoop on Call Delivery: Part II

Call Blocking & Labeling

Part II of our Call Delivery FAQ series focuses on the importance of number reputation and best practices for setting up call campaigns for success.

The Inside Scoop on Call Delivery: Part I

The Inside Scoop on Call Delivery: Part I

Call Blocking & Labeling

Part one of our ongoing Call Delivery FAQ series focuses on the questions we get asked every day on all things STIR/SHAKEN and attestation levels.

High Expectations placed on Gateway Providers with new STIR/SHAKEN Rules

High Expectations placed on Gateway Providers with new STIR/SHAKEN Rules

Cross-Border Calls

With the FCC's recent rulings for gateway providers to adopt robocall mitigation requirements, will this actually help foreign-originated robocall?

Reinventing “Caller Identity” with Rich Call Data, Podcast

Reinventing “Caller Identity” with Rich Call Data, Podcast

Call Display (RCD)

Rebekah Johnson joins Telecom Reseller for a discussion on some misconceptions of branded calling as well as security considerations.

Trust in Branded Calling… Are we there yet?

Trust in Branded Calling… Are we there yet?

Call Display (RCD)

Before branded calling can be implemented on a large scale, we need to address potential vulnerabilities in identity security to ensure trust.

Inside the Innovators: Rebekah Johnson on Communications Advocacy & Regulatory Compliance

Inside the Innovators: Rebekah Johnson on Communications Advocacy & Regulatory Compliance

Inside the Innovators

Founder and CEO, Rebekah Johnson, discusses protecting consumer and enterprise communications through Numeracle and her leadership role in the ECAC.

What’s in a Name? Is it Caller ID, CNAM, or RCD?

What’s in a Name? Is it Caller ID, CNAM, or RCD?

Call Display (RCD)

Understand the differences, limitations, and uses of Caller ID, CNAM, and Rich Call Data (RCD) for Branded Calling as they relate to caller identity.

Inside the Innovators: Peter Licata discusses Partnerships and Client Business

Inside the Innovators: Peter Licata discusses Partnerships and Client Business

Inside the Innovators

Numeracle's President discusses how to build meaningful partner & client relationships and how to leverage partnerships to enter new markets.

The Battle Against Illegal Robocalls Fights On

The Battle Against Illegal Robocalls Fights On

Cross-Border Calls

Capitol Hill responds in support of the FCC's proposals to combat foreign-originated robocalls entering the U.S. and push for STIR/SHAKEN adoption.

The 2021 STI-GA STIR/SHAKEN Report Highlights

The 2021 STI-GA STIR/SHAKEN Report Highlights

Main points, highlights, and approved policy changes of the Secure Telephone Identity Governance Authority 2021 STIR/SHAKEN Report

Inside the Innovators: Joe Galvin talks Number Reputation Management

Inside the Innovators: Joe Galvin talks Number Reputation Management

Inside the Innovators

Kicking off the series is Joe Galvin, our VP of Client Engagement, to discuss the value of Number Reputation on brand management & best practices.

Numeracle's STIR/SHAKEN Implementation Report Part III

Numeracle's STIR/SHAKEN Implementation Report Part III

Closely monitoring the steadily increasing numbers in the Robocall Mitigation Database, a new milestone of 7,000 implementations has been reached.

The First Steps towards Global STIR/SHAKEN Implementation

The First Steps towards Global STIR/SHAKEN Implementation

Cross-Border Calls

Canada takes its first steps towards combatting illegal robocalls and spoofing by implementing a version of STIR/SHAKEN for cross-border call delivery

That’s a Wrap on Tuesday Talks Season One

That’s a Wrap on Tuesday Talks Season One

Numeracle wraps up Season 1 of the Tuesday Talks podcast with a finale that recaps 2021 regulatory and technology highlights and predictions for 2022.

Rich Call Data In A Post-STIR/SHAKEN World

Rich Call Data In A Post-STIR/SHAKEN World

Call Display (RCD)

Published by Forbes Tech & written by Chief Product Officer Anis Jaffer, learn how branded calling solutions work & the need for authenticated assets.

How Trusted Cross-Border Communications Can Work with STIR/SHAKEN

How Trusted Cross-Border Communications Can Work with STIR/SHAKEN

Cross-Border Calls

With the FCC's new focus on gateway providers as the entry for illegal robocalls, we explore how cross-border call delivery could work in STIR/SHAKEN.

Industry Progress Since June 30, Podcast

Industry Progress Since June 30, Podcast

Listen to our Founder & CEO, Rebekah Johnson, discuss the Numeracle Implementation Report on the Telecom Reseller Podcast, hosted by Doug Green.

Numeracle’s STIR/SHAKEN Implementation Report: Part II

Numeracle’s STIR/SHAKEN Implementation Report: Part II

The September 28th STIR/SHAKEN Implementation Deadline to have filed within the Robocall Mitigation Database has passed, where does the count stand?

Numeracle’s STIR/SHAKEN Implementation Report

Numeracle’s STIR/SHAKEN Implementation Report

Before the September 28th deadline, we dove into the Robocall Mitigation Database to analyze who has and has not fully implemented STIR/SHAKEN.

A Conversation on Branded Calling

A Conversation on Branded Calling

Call Display (RCD)

For PACE Community Insights, Numeracle and Avantive Solutions leadership discussed RCD technology and the benefits of implementing a branded calling.

STIR/SHAKEN Virtual Summit Webinar Recap

STIR/SHAKEN Virtual Summit Webinar Recap

Know Your Customer (KYC)

Numeracle presented with Aegis Mobile at the SIP Forum 2021 STIR/SHAKEN Virtual Summit to discuss the need for KYC and what to expect post-June 30th.

Caller Identity: Vetted, Verified, Branded, Displayed

Caller Identity: Vetted, Verified, Branded, Displayed

Call Display (RCD)

Cross-industry team, including Numeracle, completes the first standards-based wireless call to combine authenticated Caller ID and Rich Call Data

Spoof Protection with the Help from YouMail

Spoof Protection with the Help from YouMail

Call Blocking & Labeling

A Robocall Mitigation Solution to protect subscribers from unwanted robocalls or spoofed calls, improve service quality, eliminate costs and complaint

We Are Growing

To kickstart our next chapter of growth, Alexander Carter joins Numeracle as VP of Business Development.

Q&A Interview Presented by Somos: Delivering Trust and Added Value to Consumers Part Three

Q&A Interview Presented by Somos: Delivering Trust and Added Value to Consumers Part Three

Q&A Interview Presented by Somos: Delivering Trust and Added Value to Consumers Part Three

Robocall Mitigation Plans: The Last Mile

Robocall Mitigation Plans: The Last Mile

With one week to go, we're reviewing who's filed a certified Robocall Mitigation Plan with the FCC and how these plans support STIR/SHAKEN.

Will My Calls Be Blocked on July 1?

Will My Calls Be Blocked on July 1?

With the June 30th STIR/SHAKEN deadline coming up, here are all the facts you need to know about the framework and the Robocall Mitigation Database.

STIR/SHAKEN Caller ID Authentication

STIR/SHAKEN Caller ID Authentication

Call Display (RCD)

What it takes to authenticate a call within the STIR/SHAKEN framework, from origination and attestation to termination and the checkmark.

Restoring Confidence to Outbound Calling

Restoring Confidence to Outbound Calling

Call Blocking & Labeling

This customer testimonial explores how MedicareInsurance.com utilized Numeracle to improve the integrity of its business communications.

Podcast: KYC, Know Your Customer

Podcast: KYC, Know Your Customer

Know Your Customer (KYC)

In this podcast, Numeracle’s Rebekah Johnson and Fonative’s Steve Smith discuss the landmark FTC order setting a new precedent for due diligence.

Why Your “Calling Identity” Matters

Why Your “Calling Identity” Matters

Call Display (RCD)

We all know what “Caller ID” is, but when you take a step back to consider the “identity” behind the “identification” things get more interesting.

T-Mobile Releases Free Caller ID Name Display to Subscribers

T-Mobile Releases Free Caller ID Name Display to Subscribers

Call Display (RCD)

For those of you focused on Caller ID strategy, we have good news. Numeracle Verified Identities' Calling Names can now be displayed on T-Mobile.

Elevating the Enterprise to “Verified Caller” in STIR/SHAKEN

Elevating the Enterprise to “Verified Caller” in STIR/SHAKEN

The enterprise identity must be elevated to bridge the gap between the enterprise caller and the point of entry to STIR/SHAKEN call authentication.

Know Your Customer (KYC) and STIR/SHAKEN Attestation

Know Your Customer (KYC) and STIR/SHAKEN Attestation

Know Your Customer (KYC)

Advice for service providers on how a "Know Your Customer" process enables vetted entities to deliver authenticated calls, down to the calling brand.

Unanswered Calls Across Devices

Unanswered Calls Across Devices

Call Display (RCD)

Call Blocking & Labeling

Our review of call blocking, labeling, filtering, and screening technologies available from multiple carriers and device manufacturers.

Call Labeling’s Latest Disruption: the Remote Conference Solution Call Back

Call Labeling’s Latest Disruption: the Remote Conference Solution Call Back

Call Blocking & Labeling

As remote work continues, we've found the "call me" feature of many popular conference solution providers rings as “Potential Spam” to join a meeting.

Understanding Spam Labeling

Understanding Spam Labeling

Call Blocking & Labeling

Spam vs Scam … oh, the difference one letter makes when it comes to how your calls are being perceived and presented to consumers.

Summary of the Pallone-Thune TRACED Act

Summary of the Pallone-Thune TRACED Act

The Pallone-Thune TRACED Act, bipartisan legislation designed to crack down on unlawful robocalls to consumers, has mandated STIR/SHAKEN.

Video: The Pallone-Thune TRACED Act

Video: The Pallone-Thune TRACED Act

The newest bipartisan robocall bill was released by Congress and looking favorable to pass quickly. Check out our video interview on the subject.

Why it’s getting tougher and tougher to connect with your consumers

Why it’s getting tougher and tougher to connect with your consumers

Call Blocking & Labeling

Call blocking and labeling, new robocall legislation, STIR/SHAKEN, Apple iOS 13: learn how all of this impacts your contact rates.

iOS 13 to Silence Unknown Callers

iOS 13 to Silence Unknown Callers

Call Blocking & Labeling

Apple's iOS 13 software update comes with new features to send unknown callers to voicemail.

8 anti-robocalling principles from 51 AGs to 12 major carriers

8 anti-robocalling principles from 51 AGs to 12 major carriers

51 state attorneys general and 12 major phone companies just announced collaboration to curb illegal robocalls.

Scam, Fraud Alert, Spam Likely, Nuisance Caller, etc.

Scam, Fraud Alert, Spam Likely, Nuisance Caller, etc.

Call Blocking & Labeling

The story of call labeling technologies, deconstructed to explore differences between carrier, analytics, and app providers.

SHAKEN/STIR: A Step Toward Returning Trust to Incoming Calls

SHAKEN/STIR: A Step Toward Returning Trust to Incoming Calls

STIR/SHAKEN, it's not a silver bullet solution, but it is an important commitment to the ongoing validity of the voice channel.

Call blocking and labeling: technology only as strong as its weakest link

Call blocking and labeling: technology only as strong as its weakest link

Call Blocking & Labeling

Not all unknown calls are unwanted, not all unwanted calls are robocalls, not all robocalls are illegal.

FCC’s Default Robocall Blocking: Bold or Blind?

FCC’s Default Robocall Blocking: Bold or Blind?

The blocking of all robocalls shows a lack of understanding for consumer preference on wanted communications and robocall identification technologies.

Industry Response to the CFPB’s NPRM for Debt Collection

Industry Response to the CFPB’s NPRM for Debt Collection

What these newly proposed regulations mean for collections communications.

We Are Growing

Call center industry veteran, Joe Galvin, joins the Numeracle team to head up the Client Engagement organization!

The Stopping Bad Robocalls Act: Deconstructed

The Stopping Bad Robocalls Act: Deconstructed

Reintroduced by Rep. Frank Pallone, the Stopping Bad Robocalls Act is another attempt to strengthen the TCPA and the FCC’s fight against “robocalls.”

A meeting of the anti-robocall minds: SIPNOC 2018

A meeting of the anti-robocall minds: SIPNOC 2018

We attended SIPNOC 2018, the SIP Forum’s “SIP Network Operators Conference," last week. Here's what we thought.

What’s the cost of a missed call?

What’s the cost of a missed call?

Call Blocking & Labeling

When legal calls aren't able to properly 'get through,' consumers are at risk of missing wanted, life-saving, and critical calls.

Legal calls vs illegal calls: who’s calling the shots?

Legal calls vs illegal calls: who’s calling the shots?

Debate over the definition of the word "robocall" is key to finalizing restrictions of how "robocalls" may continue to be originated.

Do you know how your calls are being labeled across the network?

Do you know how your calls are being labeled across the network?

Call Blocking & Labeling

Fraud. Scam Likely. Spam. If you’re a business using the voice channel to connect with consumers, these are the labels being displayed when you call.

It starts with an insight

Ready to take control of how your calls and messages are presented to consumers?

Start a conversation with us today