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The latest industry news, emerging technologies, regulatory matters, upcoming deadlines, call blocking & labeling, STIR/SHAKEN, caller ID, branded calling, all for a better calling ecosystem.
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ALL articles
Inside the Innovators
Call Blocking & Labeling
Call Display
Industry &
International
Know Your Customer
Regulatory
Robocalls
STIR/SHAKEN
Industry
Know Your Customer (KYC)
Smart Shopping: The Ultimate Vendor Evaluation Checklist
Not sure which solution provider is right for your business? We've put together the ultimate guide to help you find the right solution for you.
Call Blocking & Labeling
Why We’re Still Talking About Phone Number Reputation
The Real Key to Preventing your Phone Numbers from Being Mislabeled
Call Blocking & Labeling
STIR/SHAKEN didn’t stop your Spam labeling, did it?
The Continued Role of Reputational Analytics in Call Delivery
From Texas to Switzerland to India - The Latest FCC Action Shows Why Global Enforcement is so Difficult
Regulatory
Robocalls
The FCC takes action against a non-compliant provider for failing to meet robocall mitigation requirements and proves why global enforcement is hard.
Analytics Engines Update Call Intent & Identity Display for Incoming Calls
Call Display (RCD)
Industry
Analytics engines have made an update that impacts the way certain calls display on incoming call screens using a call intent label.
From ‘Authentic, Notable, and Active,’ to ‘Phone, Credit Card, and $8 a month’
Know Your Customer (KYC)
Industry
With the changes to Blue Checkmark Verification made by Elon Musk, verification is now driven by monetization instead of truth and transparency.
The Inside Scoop on Call Delivery: Part III
Call Display (RCD)
Industry
Part III of our Call Delivery FAQ series is on the heavy-hitting questions we get asked about branded calling.
FCC Adopts Notice of Inquiry On Non-IP STIR/SHAKEN
Regulatory
STIR/SHAKEN
The FCC's proposed Notice of Inquiry (NOI) regarding the adoption of STIR/SHAKEN on non-IP networks supported by Chairwoman Rosenworcel.
Inside the Innovators: Sarah Delphey Talks Trust and KYC
Inside the Innovators
Know Your Customer (KYC)
Numeracle's VP of Trust Solutions, Sarah Delphey, discusses building and implementing a trust framework emphasizing Know Your Customer (KYC) practices
A Change in Caller Name Display for Incoming Calls
Industry
Call Display (RCD)
Apple's iOS 16 software update takes a step backward in providing authenticated caller information and caller name display for incoming phone calls.
Protecting Communications in the Automotive Industry
Industry
Call Blocking & Labeling
Exploring the lack of trust in phone calls within the automotive industry, especially in the wake of regulations against auto warranty scam calls.
Inside the Innovators: Pierce Gorman on Call Authentication Design & Standards Developments
Inside the Innovators
STIR/SHAKEN
Numeracle's Distinguished Technical Staff Member discusses his role in the development of call authentication technologies and standards.
The Inside Scoop on Call Delivery: Part II
Call Blocking & Labeling
Industry
Part II of our Call Delivery FAQ series focuses on the importance of number reputation and best practices for setting up call campaigns for success.
The Inside Scoop on Call Delivery: Part I
STIR/SHAKEN
Call Blocking & Labeling
Part one of our ongoing Call Delivery FAQ series focuses on the questions we get asked every day on all things STIR/SHAKEN and attestation levels.
High Expectations placed on Gateway Providers with new STIR/SHAKEN Rules
Regulatory
Cross-Border Calls
With the FCC's recent rulings for gateway providers to adopt robocall mitigation requirements, will this actually help foreign-originated robocall?
Reinventing “Caller Identity” with Rich Call Data, Podcast
Call Display (RCD)
Industry
Rebekah Johnson joins Telecom Reseller for a discussion on some misconceptions of branded calling as well as security considerations.
Trust in Branded Calling… Are we there yet?
Call Display (RCD)
Industry
Before branded calling can be implemented on a large scale, we need to address potential vulnerabilities in identity security to ensure trust.
Inside the Innovators: Rebekah Johnson on Communications Advocacy & Regulatory Compliance
Inside the Innovators
Regulatory
Founder and CEO, Rebekah Johnson, discusses protecting consumer and enterprise communications through Numeracle and her leadership role in the ECAC.
What’s in a Name? Is it Caller ID, CNAM, or RCD?
Call Display (RCD)
Industry
Understand the differences, limitations, and uses of Caller ID, CNAM, and Rich Call Data (RCD) for Branded Calling as they relate to caller identity.
Inside the Innovators: Peter Licata discusses Partnerships and Client Business
Inside the Innovators
Industry
Numeracle's President discusses how to build meaningful partner & client relationships and how to leverage partnerships to enter new markets.
The Battle Against Illegal Robocalls Fights On
Regulatory
Cross-Border Calls
Capitol Hill responds in support of the FCC's proposals to combat foreign-originated robocalls entering the U.S. and push for STIR/SHAKEN adoption.
The 2021 STI-GA STIR/SHAKEN Report Highlights
STIR/SHAKEN
Regulatory
Main points, highlights, and approved policy changes of the Secure Telephone Identity Governance Authority 2021 STIR/SHAKEN Report
Inside the Innovators: Joe Galvin talks Number Reputation Management
Inside the Innovators
Industry
Kicking off the series is Joe Galvin, our VP of Client Engagement, to discuss the value of Number Reputation on brand management & best practices.
Numeracle's STIR/SHAKEN Implementation Report Part III
STIR/SHAKEN
Robocalls
Closely monitoring the steadily increasing numbers in the Robocall Mitigation Database, a new milestone of 7,000 implementations has been reached.
The First Steps towards Global STIR/SHAKEN Implementation
STIR/SHAKEN
Cross-Border Calls
Canada takes its first steps towards combatting illegal robocalls and spoofing by implementing a version of STIR/SHAKEN for cross-border call delivery
That’s a Wrap on Tuesday Talks Season One
Industry
Regulatory
Numeracle wraps up Season 1 of the Tuesday Talks podcast with a finale that recaps 2021 regulatory and technology highlights and predictions for 2022.
Rich Call Data In A Post-STIR/SHAKEN World
Call Display (RCD)
STIR/SHAKEN
Published by Forbes Tech & written by Chief Product Officer Anis Jaffer, learn how branded calling solutions work & the need for authenticated assets.
How Trusted Cross-Border Communications Can Work with STIR/SHAKEN
STIR/SHAKEN
Cross-Border Calls
With the FCC's new focus on gateway providers as the entry for illegal robocalls, we explore how cross-border call delivery could work in STIR/SHAKEN.
Industry Progress Since June 30, Podcast
STIR/SHAKEN
Robocalls
Listen to our Founder & CEO, Rebekah Johnson, discuss the Numeracle Implementation Report on the Telecom Reseller Podcast, hosted by Doug Green.
Numeracle’s STIR/SHAKEN Implementation Report: Part II
STIR/SHAKEN
Robocalls
The September 28th STIR/SHAKEN Implementation Deadline to have filed within the Robocall Mitigation Database has passed, where does the count stand?
Numeracle’s STIR/SHAKEN Implementation Report
STIR/SHAKEN
Robocalls
Before the September 28th deadline, we dove into the Robocall Mitigation Database to analyze who has and has not fully implemented STIR/SHAKEN.
A Conversation on Branded Calling
Call Display (RCD)
Industry
For PACE Community Insights, Numeracle and Avantive Solutions leadership discussed RCD technology and the benefits of implementing a branded calling.
STIR/SHAKEN Virtual Summit Webinar Recap
STIR/SHAKEN
Know Your Customer (KYC)
Numeracle presented with Aegis Mobile at the SIP Forum 2021 STIR/SHAKEN Virtual Summit to discuss the need for KYC and what to expect post-June 30th.
Caller Identity: Vetted, Verified, Branded, Displayed
Call Display (RCD)
Industry
Cross-industry team, including Numeracle, completes the first standards-based wireless call to combine authenticated Caller ID and Rich Call Data
Spoof Protection with the Help from YouMail
Call Blocking & Labeling
Robocalls
A Robocall Mitigation Solution to protect subscribers from unwanted robocalls or spoofed calls, improve service quality, eliminate costs and complaint
We Are Growing
Industry
Industry
To kickstart our next chapter of growth, Alexander Carter joins Numeracle as VP of Business Development.
Q&A Interview Presented by Somos: Delivering Trust and Added Value to Consumers Part Three
STIR/SHAKEN
Industry
Q&A Interview Presented by Somos: Delivering Trust and Added Value to Consumers Part Three
Robocall Mitigation Plans: The Last Mile
STIR/SHAKEN
Robocalls
With one week to go, we're reviewing who's filed a certified Robocall Mitigation Plan with the FCC and how these plans support STIR/SHAKEN.
Will My Calls Be Blocked on July 1?
STIR/SHAKEN
Industry
With the June 30th STIR/SHAKEN deadline coming up, here are all the facts you need to know about the framework and the Robocall Mitigation Database.
STIR/SHAKEN Caller ID Authentication
STIR/SHAKEN
Call Display (RCD)
What it takes to authenticate a call within the STIR/SHAKEN framework, from origination and attestation to termination and the checkmark.
Restoring Confidence to Outbound Calling
Call Blocking & Labeling
This customer testimonial explores how MedicareInsurance.com utilized Numeracle to improve the integrity of its business communications.
Podcast: KYC, Know Your Customer
Know Your Customer (KYC)
Regulatory
In this podcast, Numeracle’s Rebekah Johnson and Fonative’s Steve Smith discuss the landmark FTC order setting a new precedent for due diligence.
Why Your “Calling Identity” Matters
Call Display (RCD)
We all know what “Caller ID” is, but when you take a step back to consider the “identity” behind the “identification” things get more interesting.
T-Mobile Releases Free Caller ID Name Display to Subscribers
Call Display (RCD)
Industry
For those of you focused on Caller ID strategy, we have good news. Numeracle Verified Identities' Calling Names can now be displayed on T-Mobile.
Elevating the Enterprise to “Verified Caller” in STIR/SHAKEN
STIR/SHAKEN
The enterprise identity must be elevated to bridge the gap between the enterprise caller and the point of entry to STIR/SHAKEN call authentication.
Know Your Customer (KYC) and STIR/SHAKEN Attestation
STIR/SHAKEN
Know Your Customer (KYC)
Advice for service providers on how a "Know Your Customer" process enables vetted entities to deliver authenticated calls, down to the calling brand.
Unanswered Calls Across Devices
Call Display (RCD)
Call Blocking & Labeling
Our review of call blocking, labeling, filtering, and screening technologies available from multiple carriers and device manufacturers.
Call Labeling’s Latest Disruption: the Remote Conference Solution Call Back
Call Blocking & Labeling
As remote work continues, we've found the "call me" feature of many popular conference solution providers rings as “Potential Spam” to join a meeting.
Understanding Spam Labeling
Call Blocking & Labeling
Spam vs Scam … oh, the difference one letter makes when it comes to how your calls are being perceived and presented to consumers.
Summary of the Pallone-Thune TRACED Act
STIR/SHAKEN
Regulatory
The Pallone-Thune TRACED Act, bipartisan legislation designed to crack down on unlawful robocalls to consumers, has mandated STIR/SHAKEN.
Video: The Pallone-Thune TRACED Act
Robocalls
Regulatory
The newest bipartisan robocall bill was released by Congress and looking favorable to pass quickly. Check out our video interview on the subject.
Why it’s getting tougher and tougher to connect with your consumers
Robocalls
Call Blocking & Labeling
Call blocking and labeling, new robocall legislation, STIR/SHAKEN, Apple iOS 13: learn how all of this impacts your contact rates.
iOS 13 to Silence Unknown Callers
Call Blocking & Labeling
Industry
Apple's iOS 13 software update comes with new features to send unknown callers to voicemail.
8 anti-robocalling principles from 51 AGs to 12 major carriers
Robocalls
Regulatory
51 state attorneys general and 12 major phone companies just announced collaboration to curb illegal robocalls.
Scam, Fraud Alert, Spam Likely, Nuisance Caller, etc.
Call Blocking & Labeling
Industry
The story of call labeling technologies, deconstructed to explore differences between carrier, analytics, and app providers.
SHAKEN/STIR: A Step Toward Returning Trust to Incoming Calls
STIR/SHAKEN
Industry
STIR/SHAKEN, it's not a silver bullet solution, but it is an important commitment to the ongoing validity of the voice channel.
Call blocking and labeling: technology only as strong as its weakest link
Call Blocking & Labeling
Industry
Not all unknown calls are unwanted, not all unwanted calls are robocalls, not all robocalls are illegal.
FCC’s Default Robocall Blocking: Bold or Blind?
Robocalls
Regulatory
The blocking of all robocalls shows a lack of understanding for consumer preference on wanted communications and robocall identification technologies.
Industry Response to the CFPB’s NPRM for Debt Collection
Regulatory
Industry
What these newly proposed regulations mean for collections communications.
We Are Growing
Industry
Call center industry veteran, Joe Galvin, joins the Numeracle team to head up the Client Engagement organization!
The Stopping Bad Robocalls Act: Deconstructed
Robocalls
Regulatory
Reintroduced by Rep. Frank Pallone, the Stopping Bad Robocalls Act is another attempt to strengthen the TCPA and the FCC’s fight against “robocalls.”
A meeting of the anti-robocall minds: SIPNOC 2018
Robocalls
Industry
We attended SIPNOC 2018, the SIP Forum’s “SIP Network Operators Conference," last week. Here's what we thought.
What’s the cost of a missed call?
Call Blocking & Labeling
When legal calls aren't able to properly 'get through,' consumers are at risk of missing wanted, life-saving, and critical calls.
Legal calls vs illegal calls: who’s calling the shots?
Robocalls
Industry
Debate over the definition of the word "robocall" is key to finalizing restrictions of how "robocalls" may continue to be originated.
Do you know how your calls are being labeled across the network?
Call Blocking & Labeling
Fraud. Scam Likely. Spam. If you’re a business using the voice channel to connect with consumers, these are the labels being displayed when you call.
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