Numeracle's Insights Blog

Numeracle Insights Blog

Article Library

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Breaking Regulatory News: FCC Issues Stern Warning to Gateway Providers Suspected of Aiding Illegal Traffic

Warning Letters underscore the role of gateway providers in preventing illegal traffic and outline the repercussions of noncompliance.

Latest iOS 17 Software Update Impacts Caller Name Display and Voicemails on Incoming Calls

Apple's latest iOS 17 software update includes new call features, but caller information is still difficult to read.

To “Restore Faith in Caller ID,” Call Blocking & Labeling Analytics Need Help. Let’s Do Better.

Our filed response to the FCC on recommendations for protecting American citizens from illegal robocalls while empowering legal callers.

A Reminder to Rethink Number Rotation Solutions

Relying on number rotation to address call labeling is expensive, hard on resources, and gives call recipients no ability to establish trust in calls.

Jul 27, 2023

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3 min read

Know Your Customer (KYC)

Reviewing the SIP Forum’s 2023 Know Your Customer Summit

Observations from Pierce Gorman, a Distinguished Member of Numeracle's Technical Staff, from the SIP Forum's KYC Summit.

FTC and Partners Announce Enforcement Sweep and Five New FTC Civil Actions

Operation Stop Scam Calls is the latest enforcement from the FTC & partners against companies practicing 3rd-party lead gen and robocall technologies.

Jul 20, 2023

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4 min read

Call Blocking & Labeling

Retail: Are You Being Mistaken as “Spam”?

For retailers, reducing friction while enhancing brand identity and customer experience is a balancing act that falls apart if calls are sent as spam.

Empowering Customers with the FCC’s Complaints Data Center Information

Our upcoming portal feature, downloadable reports from the FCC Consumer Complaint Data Center, empowers Numeracle customers with more information.

Jul 13, 2023

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5 min read

Know Your Customer (KYC)

Security & Consumer Protection via Know Your Customer (KYC)

If you prioritize and follow through on your KYC policies, you, your business, and your customers will be safe from fraud events.

Jul 7, 2023

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7 min read

Know Your Customer (KYC)

Utilizing an Entity Identity Management™ Platform to Manage KYC for Service Providers

The real-world example of how Numeracle's Entity Identity Management platform can be used by organizations to improve and successfully manage KYC.

Jun 30, 2023

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5 min read

Know Your Customer (KYC)

Bringing Purpose to STIR/SHAKEN Through Identity With KYC – A Recap

There are, in fact, KYC standards, you should be adopting them, and there is a defined process available to you today.

Empower and Protect Calls with an Entity Identity Management Solution

The need for trust in communications is encouraging businesses to protect and actively manage their calling identity with on-demand data.

Have You Done the Math?

Are you currently evaluating how to add a branded calling solution to your calling strategy? Here's how to make sure you're not overspending.

The True Cost of “Real-Time” Monitoring

One of the biggest misconceptions we hear a lot today is the promise of “real-time” data monitoring. What does that mean, and how real-time is it?

Elevate Your Identity: How to Set Yourself Apart From The Bad Actors

The telecom landscape is facing challenges from bad actors who engage in illegal traffic, making it more important for businesses to take action.

Twitter Launched Verified Organizations, But Does It Verify Anything?

"Twitter Verified Organizations" enables organizations to manage their account verification, but it depends more on willingness to pay than security.

Apr 4, 2023

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4 min read

Know Your Customer (KYC)

Introducing KYV: Know Your Vetter

Brands, enterprises, carriers, and analytics engines should know who is claiming to represent legal callers. It's time to Know Your Vetter.

Mar 28, 2023

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3 min read

Call Blocking & Labeling

True or false? Getting labeled Spam or Scam only affects cold-calling campaigns

Many businesses are under the impression that they won't be mislabeled as a Spam call because they're calling existing customers and not leads lists.

The January 2023 Remediation Report: The Record-Breaking Continues

The Jan 2023 Remediation Report reports new monthly records and predicts increasing frequency of call labeling events as analytics algorithms change.

The FCC Naming Twilio In Enforcement Is Big News For Service Providers

The FCC issued notices to major voice service providers to cease and desist from carrying suspected illegal robocall traffic.

Jan 27, 2023

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3 min read

Call Blocking & Labeling

Do You Know How Your Calls are Labeled?

Do you know if your calls are ringing through as Spam and preventing you from reaching your customers? Learn why this happens and how we fix it.

Jan 24, 2023

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2 min read

Call Blocking & Labeling

Numeracle sets a New Remediation Record for Correcting Improper Scam and Spam Labels from Harming Customer Communications

Numeracle is proud to announce a new record for correcting improper call labels on behalf of our customers, emphasizing the importance of remediation.

Dec 16, 2022

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3 min read

Call Blocking & Labeling

The Threat of Voice Snowshoeing

Misleading, costly, & short-term solutions that avoid filtering and spam blocking by spreading out calling traffic can lead to poor number reputation.

Dec 14, 2022

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3 min read

Call Blocking & Labeling

Dialing Strategies to Protect your Phone Number Reputation

Healthy number reputation starts with a good dialing strategy. These best practices ensure you're respectfully engaging with your called parties.

From Texas to Switzerland to India - The Latest FCC Action Shows Why Global Enforcement is so Difficult

The FCC takes action against a non-compliant provider for failing to meet robocall mitigation requirements and proves why global enforcement is hard.

Analytics Engines Update Call Intent & Identity Display for Incoming Calls

Analytics engines have made an update that impacts the way certain calls display on incoming call screens using a call intent label.

From ‘Authentic, Notable, and Active,’ to ‘Phone, Credit Card, and $8 a month’

With the changes to Blue Checkmark Verification made by Elon Musk, verification is now driven by monetization instead of truth and transparency.

The Inside Scoop on Call Delivery: Part III

Part III of our Call Delivery FAQ series is on the heavy-hitting questions we get asked about branded calling.

FCC Adopts Notice of Inquiry On Non-IP STIR/SHAKEN

The FCC's proposed Notice of Inquiry (NOI) regarding the adoption of STIR/SHAKEN on non-IP networks supported by Chairwoman Rosenworcel.

Oct 28, 2022

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1 min read

Inside the Innovators

Inside the Innovators: Sarah Delphey Talks Trust and KYC

Numeracle's VP of Trust Solutions, Sarah Delphey, discusses building and implementing a trust framework emphasizing Know Your Customer (KYC) practices

A Change in Caller Name Display for Incoming Calls

Apple's iOS 16 software update takes a step backward in providing authenticated caller information and caller name display for incoming phone calls.

Smart Shopping: The Ultimate Vendor Evaluation Checklist

Not sure which solution provider is right for your business? We've put together the ultimate guide to help you find the right solution for you.

Protecting Communications in the Automotive Industry

Exploring the lack of trust in phone calls within the automotive industry, especially in the wake of regulations against auto warranty scam calls.

Aug 22, 2022

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5 min read

Inside the Innovators

Inside the Innovators: Pierce Gorman on Call Authentication Design & Standards Developments

Numeracle's Distinguished Technical Staff Member discusses his role in the development of call authentication technologies and standards.

Aug 15, 2022

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8 min read

Call Blocking & Labeling

The Inside Scoop on Call Delivery: Part II

Part II of our Call Delivery FAQ series focuses on the importance of number reputation and best practices for setting up call campaigns for success.

The Inside Scoop on Call Delivery: Part I

Part one of our ongoing Call Delivery FAQ series focuses on the questions we get asked every day on all things STIR/SHAKEN and attestation levels.

High Expectations placed on Gateway Providers with new STIR/SHAKEN Rules

With the FCC's recent rulings for gateway providers to adopt robocall mitigation requirements, will this actually help foreign-originated robocall?

Reinventing “Caller Identity” with Rich Call Data, Podcast

Rebekah Johnson joins Telecom Reseller for a discussion on some misconceptions of branded calling as well as security considerations.

Jun 23, 2022

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1 min read

Call Blocking & Labeling

Why We’re Still Talking About Phone Number Reputation

Maintaining a healthy phone number reputation is the answer within your overall dialing strategy and the cornerstone to protecting brand identity.

Trust in Branded Calling… Are we there yet?

Before branded calling can be implemented on a large scale, we need to address potential vulnerabilities in identity security to ensure trust.

Apr 21, 2022

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6 min read

Inside the Innovators

Inside the Innovators: Rebekah Johnson on Communications Advocacy & Regulatory Compliance

Founder and CEO, Rebekah Johnson, discusses protecting consumer and enterprise communications through Numeracle and her leadership role in the ECAC.

What’s in a Name? Is it Caller ID, CNAM, or RCD?

Understand the differences, limitations, and uses of Caller ID, CNAM, and Rich Call Data (RCD) for Branded Calling as they relate to caller identity.

Mar 15, 2022

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4 min read

Inside the Innovators

Inside the Innovators: Peter Licata discusses Partnerships and Client Business

Numeracle's President discusses how to build meaningful partner & client relationships and how to leverage partnerships to enter new markets.

The Battle Against Illegal Robocalls Fights On

Capitol Hill responds in support of the FCC's proposals to combat foreign-originated robocalls entering the U.S. and push for STIR/SHAKEN adoption.

The 2021 STI-GA STIR/SHAKEN Report Highlights

Main points, highlights, and approved policy changes of the Secure Telephone Identity Governance Authority 2021 STIR/SHAKEN Report

Feb 17, 2022

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2 min read

Inside the Innovators

Inside the Innovators: Joe Galvin talks Number Reputation Management

Kicking off the series is Joe Galvin, our VP of Client Engagement, to discuss the value of Number Reputation on brand management & best practices.

Numeracle's STIR/SHAKEN Implementation Report Part III

Closely monitoring the steadily increasing numbers in the Robocall Mitigation Database, a new milestone of 7,000 implementations has been reached.

The First Steps towards Global STIR/SHAKEN Implementation

Canada takes its first steps towards combatting illegal robocalls and spoofing by implementing a version of STIR/SHAKEN for cross-border call delivery

That’s a Wrap on Tuesday Talks Season One

Numeracle wraps up Season 1 of the Tuesday Talks podcast with a finale that recaps 2021 regulatory and technology highlights and predictions for 2022.

Rich Call Data In A Post-STIR/SHAKEN World

Published by Forbes Tech & written by Chief Product Officer Anis Jaffer, learn how branded calling solutions work & the need for authenticated assets.

How Trusted Cross-Border Communications Can Work with STIR/SHAKEN

With the FCC's new focus on gateway providers as the entry for illegal robocalls, we explore how cross-border call delivery could work in STIR/SHAKEN.

Industry Progress Since June 30, Podcast

Listen to our Founder & CEO, Rebekah Johnson, discuss the Numeracle Implementation Report on the Telecom Reseller Podcast, hosted by Doug Green.

STIR/SHAKEN didn’t stop your Spam labeling, did it?

Numeracle debunks the myth that implementing STIR/SHAKEN solves all call blocking & labeling issues for you but you still need reputational analytics.

Numeracle’s STIR/SHAKEN Implementation Report: Part II

The September 28th STIR/SHAKEN Implementation Deadline to have filed within the Robocall Mitigation Database has passed, where does the count stand?

Numeracle’s STIR/SHAKEN Implementation Report

Before the September 28th deadline, we dove into the Robocall Mitigation Database to analyze who has and has not fully implemented STIR/SHAKEN.

A Conversation on Branded Calling

For PACE Community Insights, Numeracle and Avantive Solutions leadership discussed RCD technology and the benefits of implementing a branded calling.

STIR/SHAKEN Virtual Summit Webinar Recap

Numeracle presented with Aegis Mobile at the SIP Forum 2021 STIR/SHAKEN Virtual Summit to discuss the need for KYC and what to expect post-June 30th.

Caller Identity: Vetted, Verified, Branded, Displayed

Cross-industry team, including Numeracle, completes the first standards-based wireless call to combine authenticated Caller ID and Rich Call Data

Jul 16, 2021

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2 min read

Call Blocking & Labeling

Spoof Protection with the Help from YouMail

A Robocall Mitigation Solution to protect subscribers from unwanted robocalls or spoofed calls, improve service quality, eliminate costs and complaint

We Are Growing

To kickstart our next chapter of growth, Alexander Carter joins Numeracle as VP of Business Development.

Q&A Interview Presented by Somos: Delivering Trust and Added Value to Consumers Part Three

Robocall Mitigation Plans: The Last Mile

With one week to go, we're reviewing who's filed a certified Robocall Mitigation Plan with the FCC and how these plans support STIR/SHAKEN.

Will My Calls Be Blocked on July 1?

With the June 30th STIR/SHAKEN deadline coming up, here are all the facts you need to know about the framework and the Robocall Mitigation Database.

STIR/SHAKEN Caller ID Authentication

What it takes to authenticate a call within the STIR/SHAKEN framework, from origination and attestation to termination and the checkmark.

May 27, 2021

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6 min read

Call Blocking & Labeling

Restoring Confidence to Outbound Calling

This customer testimonial explores how MedicareInsurance.com utilized Numeracle to improve the integrity of its business communications.

Jan 28, 2021

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2 min read

Know Your Customer (KYC)

Podcast: KYC, Know Your Customer

In this podcast, Numeracle’s Rebekah Johnson and Fonative’s Steve Smith discuss the landmark FTC order setting a new precedent for due diligence.

Why Your “Calling Identity” Matters

We all know what “Caller ID” is, but when you take a step back to consider the “identity” behind the “identification” things get more interesting.

T-Mobile Releases Free Caller ID Name Display to Subscribers

For those of you focused on Caller ID strategy, we have good news. Numeracle Verified Identities' Calling Names can now be displayed on T-Mobile.

Elevating the Enterprise to “Verified Caller” in STIR/SHAKEN

The enterprise identity must be elevated to bridge the gap between the enterprise caller and the point of entry to STIR/SHAKEN call authentication.

Know Your Customer (KYC) and STIR/SHAKEN Attestation

Advice for service providers on how a "Know Your Customer" process enables vetted entities to deliver authenticated calls, down to the calling brand.

Unanswered Calls Across Devices

Our review of call blocking, labeling, filtering, and screening technologies available from multiple carriers and device manufacturers.

May 1, 2020

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5 min read

Call Blocking & Labeling

Call Labeling’s Latest Disruption: the Remote Conference Solution Call Back

As remote work continues, we've found the "call me" feature of many popular conference solution providers rings as “Potential Spam” to join a meeting.

Apr 21, 2020

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2 min read

Call Blocking & Labeling

Understanding Spam Labeling

Spam vs Scam … oh, the difference one letter makes when it comes to how your calls are being perceived and presented to consumers.

Summary of the Pallone-Thune TRACED Act

The Pallone-Thune TRACED Act, bipartisan legislation designed to crack down on unlawful robocalls to consumers, has mandated STIR/SHAKEN.

Video: The Pallone-Thune TRACED Act

The newest bipartisan robocall bill was released by Congress and looking favorable to pass quickly. Check out our video interview on the subject.

Why It’s Getting Tougher to Connect With Your Customers

Call blocking and labeling, new robocall legislation, STIR/SHAKEN, Apple iOS 13: learn how all of this impacts your contact rates.

Oct 16, 2019

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5 min read

Call Blocking & Labeling

iOS 13 to Silence Unknown Callers

Apple's iOS 13 software update comes with new features to send unknown callers to voicemail.

8 Anti-Robocalling Principles from 51 AGs to 12 Major Carriers

51 state attorneys general and 12 major phone companies just announced collaboration to curb illegal robocalls.

Aug 28, 2019

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3 min read

Call Blocking & Labeling

Scam, Fraud Alert, Spam Likely, Nuisance Caller, etc.

The story of call labeling technologies, deconstructed to explore differences between carrier, analytics, and app providers.

SHAKEN/STIR: A Step Toward Returning Trust to Incoming Calls

STIR/SHAKEN, it's not a silver bullet solution, but it is an important commitment to the ongoing validity of the voice channel.

Jul 11, 2019

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7 min read

Call Blocking & Labeling

Call Blocking & Labeling: Technology Only as Strong as its Weakest Link

Not all unknown calls are unwanted, not all unwanted calls are robocalls, not all robocalls are illegal.

FCC’s Default Robocall Blocking: Bold or Blind?

The blocking of all robocalls shows a lack of understanding for consumer preference on wanted communications and robocall identification technologies.

Industry Response to the CFPB’s NPRM for Debt Collection

What these newly proposed regulations mean for collections communications.

We Are Growing

Call center industry veteran, Joe Galvin, joins the Numeracle team to head up the Client Engagement organization!

The Stopping Bad Robocalls Act: Deconstructed

Reintroduced by Rep. Frank Pallone, the Stopping Bad Robocalls Act is another attempt to strengthen the TCPA and the FCC’s fight against “robocalls.”

A Meeting of the Anti-Robocall Minds: SIPNOC 2018

We attended SIPNOC 2018, the SIP Forum’s “SIP Network Operators Conference," last week. Here's what we thought.

Dec 18, 2018

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1 min read

Call Blocking & Labeling

What’s the Cost of a Missed Call?

When legal calls aren't able to properly 'get through,' consumers are at risk of missing wanted, life-saving, and critical calls.

Legal Calls vs Illegal Calls: Who’s Calling the Shots?

Debate over the definition of the word "robocall" is key to finalizing restrictions of how "robocalls" may continue to be originated.

Oct 10, 2018

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1 min read

Call Blocking & Labeling

Do You Know How Your Calls Are Being Labeled Across the Network?

Fraud. Scam Likely. Spam. If you’re a business using the voice channel to connect with consumers, these are the labels being displayed when you call.

Oct 4, 2018

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2 min read

All Articles

Inside The Innovators

Call Blocking & Labeling

Call Display

Industry Insights

Know Your Customer

Regulatory

Identity Management

Call Authentication

Overcoming Spam Labeling: How Numeracle Empowered MarketWise Calls

Can You Handle Managing Your Spam Labeling Issues on Your Own?

Empower and Protect Calls with an Entity Identity Management Solution

Article Library

Breaking Regulatory News: FCC Issues Stern Warning to Gateway Providers Suspected of Aiding Illegal Traffic

Latest iOS 17 Software Update Impacts Caller Name Display and Voicemails on Incoming Calls

Mortgage Communications: Is it Time to Re-Think Your Outreach Strategy?

How to Pick the Best Branded Calling Solution for Your Business

Numeracle’s Know Your Customer Initiatives Earn Praise at Senate Hearing

Recognizing Excellence While Bravely Pioneering the Unknown

CNAM vs Branded Calling: Demystifying Identity-Enhancing Tech

Exploring the Path to Authenticated Communication

Dialing into Zero Trust for Telecom

Are Misleading Call Intent Labels Costing Your Business?

To “Restore Faith in Caller ID,” Call Blocking & Labeling Analytics Need Help. Let’s Do Better.

A Reminder to Rethink Number Rotation Solutions

Reviewing the SIP Forum’s 2023 Know Your Customer Summit

FTC and Partners Announce Enforcement Sweep and Five New FTC Civil Actions

Retail: Are You Being Mistaken as “Spam”?

Empowering Customers with the FCC’s Complaints Data Center Information

Security & Consumer Protection via Know Your Customer (KYC)

Utilizing an Entity Identity Management™ Platform to Manage KYC for Service Providers

Bringing Purpose to STIR/SHAKEN Through Identity With KYC – A Recap

Empower and Protect Calls with an Entity Identity Management Solution

Have You Done the Math?

The True Cost of “Real-Time” Monitoring

Elevate Your Identity: How to Set Yourself Apart From The Bad Actors

Twitter Launched Verified Organizations, But Does It Verify Anything?

Introducing KYV: Know Your Vetter

True or false? Getting labeled Spam or Scam only affects cold-calling campaigns

The January 2023 Remediation Report: The Record-Breaking Continues

The FCC Naming Twilio In Enforcement Is Big News For Service Providers

Do You Know How Your Calls are Labeled?

Numeracle sets a New Remediation Record for Correcting Improper Scam and Spam Labels from Harming Customer Communications

The Threat of Voice Snowshoeing

Dialing Strategies to Protect your Phone Number Reputation

From Texas to Switzerland to India - The Latest FCC Action Shows Why Global Enforcement is so Difficult

Analytics Engines Update Call Intent & Identity Display for Incoming Calls

From ‘Authentic, Notable, and Active,’ to ‘Phone, Credit Card, and $8 a month’

The Inside Scoop on Call Delivery: Part III

FCC Adopts Notice of Inquiry On Non-IP STIR/SHAKEN

Inside the Innovators: Sarah Delphey Talks Trust and KYC

A Change in Caller Name Display for Incoming Calls

Smart Shopping: The Ultimate Vendor Evaluation Checklist

Protecting Communications in the Automotive Industry

Inside the Innovators: Pierce Gorman on Call Authentication Design & Standards Developments

The Inside Scoop on Call Delivery: Part II

The Inside Scoop on Call Delivery: Part I

High Expectations placed on Gateway Providers with new STIR/SHAKEN Rules

Reinventing “Caller Identity” with Rich Call Data, Podcast

Why We’re Still Talking About Phone Number Reputation

Trust in Branded Calling… Are we there yet?

Inside the Innovators: Rebekah Johnson on Communications Advocacy & Regulatory Compliance

What’s in a Name? Is it Caller ID, CNAM, or RCD?

Inside the Innovators: Peter Licata discusses Partnerships and Client Business

The Battle Against Illegal Robocalls Fights On

The 2021 STI-GA STIR/SHAKEN Report Highlights

Inside the Innovators: Joe Galvin talks Number Reputation Management

Numeracle's STIR/SHAKEN Implementation Report Part III

The First Steps towards Global STIR/SHAKEN Implementation

That’s a Wrap on Tuesday Talks Season One

Rich Call Data In A Post-STIR/SHAKEN World

How Trusted Cross-Border Communications Can Work with STIR/SHAKEN

Industry Progress Since June 30, Podcast

STIR/SHAKEN didn’t stop your Spam labeling, did it?

Numeracle’s STIR/SHAKEN Implementation Report: Part II

Numeracle’s STIR/SHAKEN Implementation Report

A Conversation on Branded Calling

STIR/SHAKEN Virtual Summit Webinar Recap

Caller Identity: Vetted, Verified, Branded, Displayed

Spoof Protection with the Help from YouMail