Numeracle for GATEWAY PROVIDERS: How the solution works The new rules, if adopted at the upcoming FCC May Open Meeting, would require gateway providers to participate in robocall mitigation, including blocking efforts, take responsibility for illegal robocall campaigns on their networks, cooperate with FCC enforcement efforts, and quickly respond to efforts to trace illegal robocalls to their source. review the proposed rules
Verify Entity Identity
KYC-Based Vetting of Entities on Your Network
Deploy Numeracle's compliance-based certification process to vet and validate the entities communicating across your network.
Close the avenues by which robocall scammers are using gateway providers to circumvent accountability and reach American consumers With a Verified Identity status in place, trust you are facilitating only clean traffic on your network Verified Identity Solutions
Number Registration & Reputation
TN phone number authorization is built into our platform to give you the ability to verify that the numbers entering your network are authorized to be passed along and be appropriately displayed to the called party.
Use this pathway to correct improper labeling on behalf of the entities utilizing your network and improve number hygiene. Prevent calls from being blocked by default across the wireless carrier ecosystem Remove and prevent "Scam," "Scam Likely," and "Fraud" labels from association with Verified entities' phone numbers Confirm authorized relationship between identity and TN usage for the purpose of tracebacks Number Reputation Solutions
STIR/SHAKEN Local Policies
Ongoing Due Diligence in One Platform
Comply with the
STIR/SHAKEN call authentication framework
standards, new regulations impacting gateway providers, and ongoing requirements of Robocall Mitigation Plans, as mandated by the FCC.
Our solution fills the gap to implement a local policy solution and addresses the ability to elevate the calls you originate to higher levels of attestation and keep detailed records of entity vetting should you be called upon by the Industry Traceback Group.
Obtain the ability and control to verify the identity and phone numbers of the enterprises and callers you represent Enable your ability to elevate the enterprise caller through STIR/SHAKEN anc comply with FCC regulations Elevate B or C Attested calls to A-Level Attested calls through a comprehensive KYC process Fulfill ongoing Robocall Mitigation and anti-spoofing regulations at the federal level Stir/shaken Solutions
Extend Branded Presence
As Rich Call Data (RCD) solutions continue to gain traction across the wireless ecosystem, we offer a single platform to vet, verify, and distribute branded assets across the major wireless providers.
Enhance customer experience and callbacks for the entities utilizing your network Streamline the collection and validation of branded assets (RCD) for the deployment of branded calling across multiple platforms or partner networks Assign and authenticate branded assets to client calls, managed via the Numeracle platform Branded Calling Solutions
end-to-end solution for enterprises on your network.
From origination to termination,
ensure the best calling experience for the entities traversing your network. Flexible API integration to streamline data push & pull across platforms.
Ability to white label the Entity Identity Management platform for integration within existing dashboards, or integration of branding.
One dedicated location to
manage and monitor it all.
Have call reputation management, verified caller ID via STIR/SHAKEN, and branded calling presence all managed through one platform solution
Elevate your brand presence and lift contact rates.
When your customer succeed, you succeed. Increase contact rates and engagement levels to propel your company farther.
Why are my clients' calls still labeled as spam after STIR/SHAKEN?
While STIR/SHAKEN does aim to lessen the amount of illegal robocalls originating and traversing the network, it does not filter for legal spam calls. What STIR/SHAKEN call authentication seeks to achieves is the identity verification status of the originating caller as a legal entity and the level to which they have the right to call using those numbers (Attestation Levels A, B, & C).
Your client's calls and identity may have been verified by STIR/SHAKEN, but this does not mitigate spam labels associated with their numbers. Their numbers could still be labeled as spam or nuisance based on a variety of factors like aggressive or inconsistent dialing practices, or consumer complaints.
Will Numeracle’s Platform take care of STIR/SHAKEN certification for me?
While the Platform itself does not ‘attest’ or ‘sign’ calls, it can be used to implement a local policy solution to manage the verification of calling identity and the authorization of phone numbers in order to elevate an enterprise brand into the STIR/SHAKEN framework.
Numeracle’s Entity Identity Management™ platform allows an organization, and the enterprises they represent, to manage their Verified Identity status as legal businesses calling consumers based on an existing relationship or prior express written consent. This Verified status is governed by a compliance-based Know Your Customer vetting process. The Platform also enables entities to identify the phone numbers used to engage with customers and associate those phone numbers to Verified calling brands via “Number Profiles.” This platform prepares entities for STIR/SHAKEN by creating the authenticated relationship between Verified Identity and phone number usage which is what service providers are required to verify in order to attest to the fact that each brand originating traffic on their network is authorized to use the phone numbers being displayed to the end user.
Will STIR/SHAKEN solve my customer's spam labeling problems?
STIR/SHAKEN was not designed to stop spam labeling from occurring but it will prevent
illegal robocalls from traversing the network. Because STIR/SHAKEN seeks to establish the caller is a verified identity it doesn't mean that traffic cannot therefore be labeled as spam. Legal calls may be labeled as spam for a variety of reasons, regardless of their Attestation Levels. In a post-STIR/SHAKEN deployed world, you will still need to implement call blocking and labeling solutions to mitigate spam tags from associating with your numbers and brand.
What does your appeals process to mitigate labels entail?
Once we’ve verified your and your client's identities and registered client's phone numbers to their identity, we will be able to provide visibility into phone numbers that have been registered to their name that are classified as a “Spam” call across the wireless providers.
When/if this happens, we can go directly to that provider to ask them to appeal, or remove, that label. We’ll lead with the fact that they're a verified identity, phone numbers are registered to them for the purpose of legitimate business calling purposes, and we believe the Spam label is in error. We have a 96+% rate of labels being corrected via this process and have appealed over 11,000 numbers with an average of less than a day to appeal and remediate the label. We take over the interaction at the carrier level, so once you tell us you’d like us to appeal a label, we move the process forward and let you know when it’s completed. Once the label has been removed, there is less than a 1% chance of the label returning as long as they are practicing healthy dialing practices.
How does Numeracle's platform help elevate enterprise calls to higher levels of STIR/SHAKEN attestation?
When a service provider doesn't have a direct relationship with the end brand represented in a call (such as when the enterprise is a sub-client of a customer with whom you have the direct contractual relation), Numeracle's KYC-based entity vetting and verification process can be deployed to connect the dots between brand identity (multiple levels down) and phone number authorization (even when the phone numbers were procured from outside the service provider). If your customer are able to utilize a "bring your own number" configuration, and you'd still like to be able to attest those calls at A-Level, let's have a conversation.
How does Numeracle price their services?
Pricing for Numeracle services delivered to a service or solutions provider on behalf of your clients will begin with us asking you how many clients' calling identities and phone numbers you'd like to protect from negative labeling reputation? Or if number reputation visibility and improvement isn't on your roadmap, we'll schedule a call to discuss your requirements for our KYC-based identity vetting solution, and how this could be integrated with your existing infrastructure (documentation flows, requirements for white-labeling, API connectivity, etc.). We'll also explore whether or not branded calling is of interest, and provide a pricing proposal from there.
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today to learn more.
It starts with an insight
Ready to take control of how your calls and messages are presented to consumers?