Take control of your brand and your identity Ensure you're able to successfully reach your customers and elevate your brand presence
How the solution works
Step 1
Verified Identity
Get the Green Checkmark
We start with a compliance-based certification process to vet and validate enterprises and the phone numbers you use to protect your brand identity within the communications ecosystem and verify you as a legal caller.
Ensure that you and you alone are registering phone numbers to your brand name
Register the phone numbers you use to improve Phone Number Reputation and maintain insight into how your numbers are potentially being labeled. Use this pathway to correct improper labeling, adjust your dialing practices, update or swap numbers, and monitor your number hygiene across all calling campaigns.
Prevent your calls from being blocked by default across the wireless carrier ecosystem
Remove and prevent "Scam," "Scam Likely," and "Fraud" labels from association with your phone numbers and maintain ongoing visibility through monthly health check summaries
Numeracle is the first in providing an aggregated technology platform to summarize and report on changes to phone number labeling and risk ratings across the call delivery ecosystem
As Rich Call Data (RCD) solutions continue to roll out, help your customers instantly recognize your incoming calls by adding branded assets to calling campaigns by extending caller ID name, a branded logo, and a custom call reason.
Enhance customer experience and elevate your presence by providing instant recognition of your brand
Improve your contact rates, engagement, and callbacks when your customers know who is calling
Extend branded calling efforts across Numeracle's branded calling partner network
No more scam labels associated with your name. We're putting you back in the driver seat to control your calls.
Increase your contact rates and lift engagement levels.
Customers will answer your calls when they know they can trust who is calling. Give them that trust and watch your conversion rates soar.
One dedicated location to manage and monitor it all.
A streamlined one-stop-shop for you to manage your identity, numbers, and branded assets for each calling campaign.
Elevate your brand presence and have your voice heard.
With branded assets added onto your call, create instant recognition of your company and strengthen the presence of your brand each time you call.
We've got you covered
Frequently Asked Questions
Why are my calls still labeled as spam after STIR/SHAKEN?
While STIR/SHAKEN does aim to lessen the amount of illegal robocalls originating and traversing the network, it does not filter for legal spam calls. What STIR/SHAKEN call authentication seeks to achieves is the identity verification status of the originating caller as a legal entity and the level to which they have the right to call using those numbers (Attestation Levels A, B, & C).
Your calls and identity may have been verified by STIR/SHAKEN, but this does not mitigate spam labels associated with your numbers. Your numbers could still be labeled as spam or nuisance based on a variety of factors like aggressive or inconsistent dialing practices, or consumer complaints.
In a post-STIR/SHAKEN deployed world, you will still need to implement call blocking and labeling solutions to mitigate spam tags from associating with your numbers and brand.
Will Numeracle’s Platform take care of STIR/SHAKEN certification for me?
While the Platform itself does not ‘attest’ or ‘sign’ calls, it can be used to implement a local policy solution to manage the verification of calling identity and the authorization of phone numbers in order to elevate an enterprise brand into the STIR/SHAKEN framework.
Numeracle’s Entity Identity Management™ platform allows an organization to manage its Verified Identity status as a legal business calling consumers based on an existing relationship or prior express written consent. This Verified status is governed by a compliance-based Know Your Customer vetting process.
The Platform also enables entities to identify the phone numbers used to engage with customers and associate those phone numbers to Verified calling brands via “Number Profiles.” This platform prepares entities for STIR/SHAKEN by creating the authenticated relationship between Verified Identity and phone number usage which is what service providers are required to verify in order to attest to the fact that each brand originating traffic on their network is authorized to use the phone numbers being displayed to the end user.
What does "calls with a checkmark have been verified by the carrier" mean?
Calls that display a checkmark at the time of call or in the call history log represent the establishment of the caller as a legal and verified calling party confirmed via STIR/SHAKEN. The identity of the caller has been vetted and validated and you can trust that the caller is who they say they are.
What does your appeals process to mitigate labels entail?
Once we’ve verified your identity and registered phone numbers to that identity, we will be able to provide visibility into phone numbers that have been registered to your name that are classified as a “Spam” call across the wireless providers.
When/if this happens, we can go directly to that provider to ask them to appeal, or remove, that label. We’ll lead with the fact that you’re a verified identity, phone numbers are registered to you for the purpose of legitimate business calling purposes, and we believe the Spam label is in error.
We have a 96+% rate of labels being corrected via this process and have appealed over 11,000 numbers with an average of less than a day to appeal and remediate the label. We take over the interaction at the carrier level, so once you tell us you’d like us to appeal a label, we move the process forward and let you know when it’s completed. Once the label has been removed, there is less than a 1% chance of the label returning as long as you are practicing healthy dialing practices.
How does Numeracle price their services?
Pricing for Identify Verification and Number Reputation is based on the number of entities or brands you represent via call campaigns, in other words, how many different caller ID names would you use. Do you represent just one brand name? Or do you represent multiple organizations and company names? We will also confirm with you how many phone numbers you maintain for outbound calling.