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Identity Management

Your source for information on how to manage your identity or the identities of those you represent in order to improve call success rates via phone number protection.
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It starts with an insight

Identity Management

Your source for information on how to manage your identity or the identities of those you represent in order to improve call success rates via phone number protection.
Sign Up for our Newsletter →
ALL ARTICLES
Call Blocking & Labeling
Branded Calling
Identity Management
Industry Insights
KNOW YOUR CUSTOMER
Call Authentication
Regulatory
Inside the Innovators
Jun 10, 2025
4 min read

Service Providers Can Resell Branded Calling — Securely, at Scale 

Branded calling is now available for service providers—secure, verified, and ready to resell. Tap into a $73B market with Numeracle’s sVIP solution. See how.
Read post
Jun 5, 2025
5 min read

What Are the Roles in the Branded Calling ID Ecosystem?

Explore the essential roles within the Branded Calling ID ecosystem and how they collaborate to ensure secure and verified caller identification.
Read post
May 29, 2025
5 min read

Education Case Study: Connect With More Students Via Phone

Boost student engagement and call answer rates by eliminating spam labels. Learn how Number Reputation Management helps education providers connect with confidence.
Read post
May 15, 2025
4 min read

Is Your CNAM Displaying Incorrectly?

If your CNAM isn’t displaying correctly, or showing a spam label, you’re losing trust, calls, and conversions. Here's how enterprises can take control of their brand display across the call ecosystem.
Read post
What’s the best branded calling solution? Numeracle highlights how Branded Calling ID (right phone) builds trust while securely delivering calls, as the best branded calling solution on the market.
May 8, 2025
4 min read

What’s The Best Branded Calling Solution?

Explore how Branded Calling ID (BCID) delivers secure, trusted, and consistent branded calls with verified identity, solving spoofing, spam, and caller confusion.
Read post
Apr 29, 2025
4 min read

Logos Don’t Stop Scams: The Fight for Caller Identity Integrity

What is the best branded calling solution? We recommend using the three pillars of trusted communication as your guide to selecting the most secure caller ID solution.
Read post
Apr 2, 2025
3 min read

Stop Losing Customers to Spam Labels: Remediation Case Study

Spam labels and blocked calls are costing businesses millions. Don’t let your numbers be next—discover how Numeracle’s remediation process protects your calls and improves ROI.
Read post
Mar 27, 2025
5 min read

AI Fraud Is Escalating. Are We Ready to Stop It?

AI-driven fraud is escalating, targeting voice channels. At MWC Barcelona, experts explored the latest threats, security gaps, and how leaders like Numeracle are protecting mobile communications.
Read post
Mar 24, 2025
3 min read

You’ve Handled Spam Labeling—Now, Improve Your Answer Rates

Protecting your brand is key, but is it enough? Smart Branding enhances trust and boosts call answer rates. Learn how to apply branded caller ID strategically for better results and higher ROI.
Read post
Mar 13, 2025
2 min read

Auto Warranty Scams Are Hurting Your Outreach

Auto dealers face a growing problem: scam call labels block their legitimate calls. Our Automotive Partner, Dealer Identity, ensures your dealership calls reach customers label-free.
Read post
Feb 19, 2025
3 min read

You’re Receiving FCC Consumer Complaints—Now What?

An FCC complaint doesn’t mean disaster—but ignoring it might. Learn how to uncover the reason behind complaints, protect your reputation, and improve your calling strategy with Numeracle.
Read post
Feb 13, 2025
4 min read

Digital Trust Is Broken, But the Phone Still Works

With digital trust in decline, phone calls remain a reliable way for businesses to prove authenticity. Learn how verified identity can help your brand stay trusted and get through to your customers.
Read post
Feb 11, 2025
4 min read

FCC Warns Carriers: Shape Up or Face New Mandates

The FCC urges carriers to implement verified caller ID and strong KYC processes to fight illegal traffic. Numeracle supports industry-wide adoption of KYC.
Read post
Jan 21, 2025
3 min read

What’s Really Showing Up When You Call?

Spam labels are hurting business calls more than you think. If your answer rates are low, it’s likely your numbers are flagged. Check now with Numeracle and ensure your calls aren’t getting lost.
Read post
Jan 15, 2025
4 mind read

What’s the Cost of a Missed Call?

Unlock the hidden costs of missed phone calls in 2025. Learn why restoring trust in call communication is vital for business success and how Numeracle's Rebekah Johnson leads the way.
Read post
Dec 20, 2024
3 min read

Spam Labels Are Costly. Here’s How Insurance Providers Can Fight Back

Avoid being misclassified as spam — Discover how Numeracle's expert remediation services ensure your insurance calls reach clients without a hitch. Protect your outreach today.
Read post
Dec 16, 2024
2 min read

Everything You Need to Know About Branded Caller ID and Its Benefits

Is your business losing customer trust? Discover how branded caller id can bridge the gap and enhance communication to turn every call into a trusted interaction.
Read post
Dec 14, 2024
3 min read

Secure Branded Caller ID for Service Providers Has Arrived—Here’s How to Get Started

Are you a service provider? You can now offer Secure Branded Caller ID for your customers and prevent illegal spoofing on your network by joining the most secure ecosystem — no app required.
Read post
Dec 10, 2024
3 min read

Holiday Retail Success Starts With Caller Identity

The holiday season is full of opportunities—and scams. Make sure your calls get through to customers with Numeracle’s solutions for clean numbers and trusted caller ID. Keep your business safe.
Read post
Nov 12, 2024
5 min read

This Technology Is the Future of Branded Calling

Discover how sVIP brings trust back to your phone calls with verified brand identity, logos, and call reasons right on your screen—no more wondering, “Who’s really calling?”
Read post
Oct 24, 2024
2 min read

How a Failing Call Campaign Turned into Record Performance

Numeracle turned around a failing phone outreach campaign by quickly addressing call blocking and labeling issues, providing strategic insights to drive long-term success. Read how we did it here.
Read post
Oct 8, 2024
7 min read

The Highest Level of Call Protection with Reputation Management

Numeracle's self-service Reputation Management Platform and industry-leading customer service stands above the rest.
Read post
Oct 3, 2024
4 min read

Software Is Frustrating—Reputation Management Doesn’t Have To Be

Numeracle's platform offers businesses user-friendly control over their phone number reputation, complemented by proactive support to ensure optimal performance.
Read post
Sep 20, 2024
3 min read

Keep Your Clients’ Numbers Clean: Strategies for BPOs

BPOs and contact centers face challenges managing outbound calls for multiple brands and clients with varying call types, often risking spam labels. Numeracle is here to make sure that doesn't happen.
Read post
Sep 10, 2024
2 min read

Stopping Spam Labels Takes More Than Caller Reputation

Numeracle’s remediation services quickly resolve spam labels to protect your business numbers. Keep your call reputation intact with expert intervention and benefit from direct carrier relationships.
Read post
Aug 28, 2024
2 min read

Restore Trust, Recover Revenue: Phone Outreach in 2024

Reputation drives business success, yet many overlook the importance of protecting phone numbers, which are crucial to customer trust; solutions like Numeracle keep you protected.
Read post
Aug 20, 2024
2 min read

Keeping Up With The Carriers

Numeracle tackles call blocking and mislabeling, ensuring your calls connect and boosting customer engagement.
Read post
Aug 13, 2024
3 min read

Outbound Dialing Mistakes Are Costing Businesses

Adhering to best practices for outbound dialing can help your business avoid negative call labels during outreach.
Read post
Jun 18, 2024
6 min read

The Values & Limitations of Branded Calling

What's possible with branded calling? When delivered accurately and securely, it fosters trust and creates a positive customer experience.
Read post
Feb 21, 2024
5 min read

2024 Telecom Forecast: Identity, Security, & AI

Discover Numeracle's vision for 2024 in telecom: a blend of identity, security, and AI innovations aimed at redefining connectivity and trust.
Read post
Feb 6, 2024
8 min read

Identity Scams & Impersonation Fraud: Trust & AI

With billions at stake due to identity scams, Numeracle's emerges as a beacon of hope, offering robust protection against impersonation and fraud.
Read post
Jan 16, 2024
4 min read

Pioneering Identity-Based Cybersecurity in Voice

We've been the pioneers in protecting digital identity in communications, defending against identity fraud with authenticated caller ID, and mitigating risks by understanding who/what is calling.
Read post
Dec 14, 2023
5 min read

Rebuilding Trust in Healthcare Calls During Open Enrollment

An evolving digital landscape is making it increasingly difficult for healthcare professionals to reach their patients by phone.
Read post
Dec 4, 2023
2 min read

End-of-Year Countdown for Entity Identity Management Savings

The end of 2023 is fast approaching, and there's no better time to ensure your calls are accurately and securely delivered. Reach out to us today to find out which discounts you qualify for today!
Read post
Nov 29, 2023
4 min read

iOS 17 Update Affects Caller Display & Voicemails

Apple's latest iOS 17 software update includes new call features, but caller information is still difficult to read, signaling no progress in providing clear, trusted information to call recipients.
Read post
Nov 2, 2023
6 min read

How to Pick the Best Branded Calling Solution for Your Business

Currently evaluating which Branded Calling Solution provider is right for you? Use this RFP checklist to ensure you're getting the most capable solution without hurting your ROI.
Read post
Oct 27, 2023
5 min read

Numeracle’s Know Your Customer Initiatives Earn Praise at Senate Hearing

The “Protecting Americans from Robocallers” hearing on Tuesday, Oct. 24, 2023 was a clear cry for KYC in Telecom, prominently highlighting Numeracle's KYC Policy Guide as a potential solution.
Read post
Aug 29, 2023
5 min read

Are Misleading Call Intent Labels Costing Your Business?

Call intent labeling can serve as a vital guide, enabling users to discern the nature of incoming communications from potential spam or unwanted phone calls, but the system is full of inconsistencies.
Read post
Jul 27, 2023
3 min read

A Reminder to Rethink Number Rotation Solutions

Relying on number rotation to address call labeling is expensive, exhausting on your resources, and gives call recipients no ability to establish trust in the identity behind the call.
Read post
Jul 13, 2023
5 min read

Empowering Customers with the FCC’s Complaints Data Center Information

Our upcoming portal feature, downloadable reports from the FCC Consumer Complaint Data Center, empowers Numeracle customers with more information about the perception of their calls and numbers.
Read post
Jul 13, 2023
5 min read

Retail: Are You Being Mistaken as “Spam”?

For retail companies, reducing friction while enhancing brand identity and improving the customer experience is a balancing act that quickly falls apart if your calls are mistakenly delivered as spam.
Read post
Jun 30, 2023
5 min read

Entity Identity Management™: KYC for Service Providers

The real-world example of how Numeracle's Entity Identity Management platform can be used by organizations to improve and successfully manage their Know Your Customer (KYC) policies.
Read post
Jun 23, 2023
8 min read

Bringing Purpose to STIR/SHAKEN Through Identity With KYC – A Recap

Numeracle led "Bringing Purpose to STIR/SHAKEN Through Identity With KYC" at the SIP Forum 2023 KYC Summit. This is what we learned.
Read post
Jun 21, 2023
4 min read

Empower and Protect Calls with an Entity Identity Management Solution

The threat of fraud and the need for trust in communications is encouraging businesses to recognize the importance of protecting and actively managing their calling identity with on-demand data.
Read post
Jun 14, 2023
5 min read

Have You Done the Math?

Are you currently evaluating how to add a branded calling solution to your calling strategy? Here's how to make sure you're investing in the right solution and not overspending on a per-call basis.
Read post
Jun 8, 2023
6 min read

Can You Handle Managing Your Spam Labeling Issues on Your Own?

Managing the reputation of your numbers is harder and more time-consuming than you might think. Learn what it takes to monitor your numbers and the lengthy process of fixing a single spam label.
Read post
May 31, 2023
3 min read

Overcoming Spam: How Numeracle Empowered MarketWise Calls

MarketWise Solutions' success story: Overcoming incorrect spam labeling challenges, boosting contact rates, and enhancing number reputation with Numeracle's proven solution.
Read post
May 26, 2023
3 min read

The True Cost of “Real-Time” Monitoring

One of the biggest misconceptions we hear today is the promise of “real-time” data monitoring. What does that actually mean, and how real-time is it? We have the answers - and a solution for you.
Read post
Apr 26, 2023
6 min read

Elevate Your Identity: How to Set Yourself Apart From The Bad Actors

The telecom landscape is facing challenges from bad actors who engage in illegal and unwanted traffic, making it more important for businesses to take proactive steps to set themselves apart.
Read post
Apr 4, 2023
4 min read

Twitter Launched Verified Organizations, But Does It Verify Anything?

Twitter launched "Twitter Verified Organizations" to enable organizations to manage their account verification, but it depends more on willingness to pay for the verification status than security.
Read post
Mar 28, 2023
3 min read

Introducing KYV: Know Your Vetter

We’re familiar with the concept of Know Your Customer, but brands, enterprises, carriers, and analytics engines should know who is claiming to represent legal callers. It's time to Know Your Vetter.
Read post
Mar 17, 2023
2 min read

True or false? Getting labeled Spam or Scam only affects cold-calling campaigns

Many businesses are under the impression that they won't be mislabeled as a Spam call because they're calling existing customers and not leads lists, but this couldn't be further from the truth.
Read post
Feb 10, 2023
2 min read

The January 2023 Remediation Report: The Record-Breaking Continues

The January 2023 Remediation Report reports new monthly records and predicts increasing frequency of negative call labeling events as analytics algorithms continue to change.
Read post
Dec 5, 2022
5 min read

Dialing Strategies to Protect your Phone Number Reputation

Healthy number reputation starts with a good dialing strategy. If you're manually dialing or using an auto-dialer, these best practices ensure you're respectfully engaging with your called parties.
Read post
Nov 11, 2022
5 min read

From ‘Authentic, Notable, and Active,’ to ‘Phone, Credit Card, and $8 a month’

With the changes to Blue Checkmark Verification made by Elon Musk, verification is now driven by monetization instead of truth and transparency.
Read post
Nov 11, 2022
3 min read

Analytics Engines Update Call Intent & Identity Display for Incoming Calls

Analytics engines have made an update that impacts the way certain calls display on incoming call screens using a call intent label instead of a name or number.
Read post
Sep 13, 2022
7 min read

Smart Shopping: The Ultimate Vendor Evaluation Checklist

Not sure which solution provider is right for your business? We've put together the ultimate guide so you know what you should be asking potential vendors to help you find the right solution.
Read post
Aug 5, 2022
4 min read

The Inside Scoop on Call Delivery: Part II

Part II of our Call Delivery FAQ series focuses on the importance of healthy number reputation alongside best practices for setting up your outbound communications and campaigns for success.
Read post
Jun 23, 2022
1 min read

Reinventing “Caller Identity” with Rich Call Data, Podcast

Rebekah Johnson joins Doug Green of Telecom Reseller for a podcast episode discussion on some misconceptions of branded calling and security considerations in keeping this tech out of the wrong hands.
Read post
Apr 21, 2022
6 min read

Trust in Branded Calling… Are we there yet?

Before branded calling can be successfully implemented on a large scale, we need to address potential vulnerabilities in identity security to ensure we can reach consumer and enterprise trust.
Read post
Mar 15, 2022
4 min read

What’s in a Name? Is it Caller ID, CNAM, or RCD?

Understanding the key differences, limitations, and uses of Caller ID, CNAM, and Rich Call Data (RCD) for Branded Calling as they relate to the history and future of trusted caller identity.
Read post
Jan 26, 2022
4 min read

Numeracle's STIR/SHAKEN Implementation Report Part III

With more than 7,000 filings now in the Robocall Mitigation Database, this report highlights new FCC rulemaking efforts, increased pressure on gateway providers, and the road ahead for STIR/SHAKEN.
Read post
Oct 18, 2021
6 min read

STIR/SHAKEN didn’t stop your Spam labeling, did it?

Numeracle debunks the myth that implementing STIR/SHAKEN would solve all of your call blocking and labeling issues for you. Read to learn why you still need reputational analytics for call delivery.
Read post
Oct 6, 2021
5 min read

Numeracle’s STIR/SHAKEN Implementation Report: Part II

Following the September 28th deadline, we analyzed provider filings in the Robocall Mitigation Database to assess post-deadline trends and examine what’s next for STIR/SHAKEN implementation.
Read post
Sep 21, 2021
4 min read

Numeracle’s STIR/SHAKEN Implementation Report: Where the Industry Stands

Just ahead of the September 28th STIR/SHAKEN deadline, we analyzed Robocall Mitigation Database data to uncover trends in industry compliance, filing behavior, and post-deadline enforcement.
Read post
Aug 19, 2021
3 min read

A Conversation on Branded Calling

For PACE Community Insights, Numeracle and Avantive Solutions leadership discussed RCD technology, its reach, and the benefits of implementing a branded calling solution.
Read post
Jul 23, 2021
7 min read

STIR/SHAKEN Virtual Summit Webinar Recap

Numeracle presented with Aegis Mobile at the SIP Forum 2021 STIR/SHAKEN Virtual Summit to discuss the ongoing need for KYC and what to expect post-June 30th.
Read post
Jul 16, 2021
2 min read

Caller Identity: Vetted, Verified, Branded, Displayed

Cross-industry team, including Numeracle, completes the first standards-based wireless call to combine authenticated Caller ID and Rich Call Data
Read post
Jul 13, 2021
5 min read

Spoof Protection with the Help from YouMail

A Robocall Mitigation Solution to protect subscribers from unwanted robocalls or spoofed calls, improve service quality, eliminate costs and complaints, and manage risk.
Read post
Jul 5, 2021
5 min read

Somos Q&A: Trust & Value for Consumers Part 3

Q&A Interview Presented by Somos: Delivering Trust and Added Value to Consumers Part Three
Read post
Jan 28, 2021
2 min read

Restoring Confidence to Outbound Calling

This customer testimonial explores how MedicareInsurance.com utilized Numeracle to improve the integrity of its business communications.
Read post
Oct 9, 2020
1 min read

Podcast: KYC, Know Your Customer

In this podcast, Numeracle’s Rebekah Johnson and Fonative’s Steve Smith discuss the landmark FTC order setting a new precedent for due diligence. The describe the impact of ruling on carriers (...)
Read post
Jul 1, 2020
3 min read

Elevating the Enterprise to “Verified Caller” in STIR/SHAKEN

The enterprise identity must be elevated to "Verified Caller" to bridge the gap between the enterprise caller and the point of entry to STIR/SHAKEN call authentication (...)
Read post
May 1, 2020
5 min read

Unanswered Calls Across Devices

Our review of call blocking, labeling, filtering, and screening technologies available from multiple carriers and device manufacturers.
Read post
Apr 21, 2020
2 min read

Call Labeling’s Latest Disruption: the Remote Conference Solution Call Back

As remote work continues, we've found the "call me" feature of many popular conference solution providers rings as “Potential Spam” to join a meeting.
Read post
Mar 5, 2020
3 min read

Understanding Spam Labeling

Spam vs Scam … oh, the difference one letter makes when it comes to how your calls are being perceived and presented to consumers.
Read post
Dec 6, 2019
2 min read

Video: The Pallone-Thune TRACED Act

The newest bipartisan robocall bill was released by Congress and looking favorable to pass quickly. Check out our video interview on the subject.
Read post
Oct 16, 2019
5 min read

Why It’s Getting Tougher to Connect With Your Customers

Call blocking and labeling, new robocall legislation, STIR/SHAKEN, Apple iOS 13: learn how all of this impacts your contact rates.
Read post
Aug 28, 2019
3 min read

8 Anti-Robocalling Principles from 51 AGs to 12 Major Carriers

51 state attorneys general and 12 major phone companies just announced collaboration to curb illegal robocalls.
Read post
Aug 20, 2019
4 min read

Scam, Fraud Alert, Spam Likely, Nuisance Caller, etc.

The story of call labeling technologies, deconstructed to explore differences between carrier, analytics, and app providers.
Read post
Jul 11, 2019
7 min read

SHAKEN/STIR: A Step Toward Returning Trust to Incoming Calls

STIR/SHAKEN, it's not a silver bullet solution, but it is an important commitment to the ongoing validity of the voice channel. We discuss what it is and isn't, and what the framework seeks to (...)
Read post
Jun 5, 2019
5 min read

Call Blocking & Labeling: Technology Only as Strong as its Weakest Link

Not all unknown calls are unwanted, not all unwanted calls are robocalls, not all robocalls are illegal.
Read post
May 16, 2019
5 min read

FCC’s Default Robocall Blocking: Bold or Blind?

The blocking of all robocalls shows a lack of understanding for consumer preference on wanted communications and robocall identification technologies.
Read post
Mar 5, 2019
3 min read

The Stopping Bad Robocalls Act: Deconstructed

Reintroduced by Rep. Frank Pallone, the Stopping Bad Robocalls Act is another attempt to strengthen the TCPA and the FCC’s fight against “robocalls.”
Read post
Dec 18, 2018
1 min read

A Meeting of the Anti-Robocall Minds: SIPNOC 2018

We attended SIPNOC 2018, the SIP Forum’s “SIP Network Operators Conference," last week. Here's what we thought.
Read post
Nov 2, 2018
2 min read

What’s the Cost of a Missed Call?

When legal calls aren't able to properly 'get through,' consumers are at risk of missing wanted, life-saving, and critical calls.
Read post
Oct 10, 2018
1 min read

Legal Calls vs Illegal Calls: Who’s Calling the Shots?

Debate over the definition of the word "robocall" is key to finalizing restrictions of how "robocalls" may continue to be originated.
Read post
Oct 4, 2018
2 min read

Do You Know How Your Calls Are Being Labeled Across the Network?

Fraud. Scam Likely. Spam. If you’re a business using the voice channel to connect with consumers, these are the labels being displayed when you call.
Read post
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