Managing phone outreach for a single business is tricky. For contact centers, "tricky" doesn’t even begin to cover it.
Business process outsourcing (BPO) vendors handle dialing for numerous unique clients and brands across regions and call campaign types, all while trying to keep those numbers free from a dreaded "spam" or "scam" label. It takes more than just the basics to pull this off.
With the right strategies, BPOs can rest easy, knowing their outbound calling campaigns are clean and effective. Here’s how.
Carriers use call blocking and labeling algorithms to protect consumers from illegal robocalls, but sometimes, compliant businesses still get flagged as "spam." As a contact center, the enterprises you dial on behalf of trust you to represent their brand, including the accurate and clean delivery of their phone calls—without a spam label.
Numeracle helps contact centers and BPOs manage improper spam labeling remediation for their clients' phone numbers, quickly reaching out to carriers to resolve issues. But when BPOs take the extra step to vet and advocate for the identities of the brands they represent, the process runs much smoother, quicker, and more successfully.
With strong trust and communication between BPOs and their clients, having a partner like Numeracle gives you access to their industry relationships for easier remediation; a false "spam" label becomes a quick fix instead of a headache.
Your dialing habits significantly impact the health and efficacy of your clients’ phone numbers. Sometimes, labeling issues boil down to correctable errors, like calling customers outside normal business hours.
Common dialing mistakes—like repeatedly calling customers in a short time frame, ignoring “do not call” lists, using recycled or unregistered numbers, or sharing irrelevant offers—can quickly get your clients’ numbers hit with a "spam" label. And with carriers constantly updating their algorithms, keeping up with best practices is harder than it sounds.
Numeracle partners with BPOs to stay ahead of the latest carrier algorithms, adopt smarter dialing strategies as algorithms change, and keep clients’ numbers clean.
With identity verification and number reputation in check, you can take extra steps to set your clients' campaigns up for success by making them instantly recognizable.
Adding branded elements—like a company name and reason for calling—improves customer experience and helps build trust in the identity of the caller. For many businesses, it’s the difference between a successful and failed campaign.
Discover how branded calling can drive better results.
Contact centers face tough challenges due to the nature of their calls and high call volumes, but that’s no reason for their clients to be improperly labeled as spam. Leveraging the right tools can make the job easier and deliver better results.
