Giving you the control with phone number registration, reputation monitoring, and improper blocking & labeling prevention
Take charge of how your calls are being presented
Prevent your calls from being blocked by default across the wireless carrier ecosystem
By working together with carriers, analytics companies, device manufacturers, and the developers of call blocking and labeling apps, we are able to provide visibility and control across the major stakeholders who have an effect on the way your calls are presented to consumers.
Cleaning up Spam labeling is the first step in improving your call delivery but does not result in the presentation of a branded Caller ID Name. If presenting a Caller ID Name to mobile phone users is what you seek, check out our Branded Calling Solution.
negative reputation on calls labeled 'spam' or 'scam' impact your ability to connect. Let's fix that.
Clean up number hygiene to identify numbers at risk of labeling activity
Register your Phone Numbers
Protect the phone numbers you use to engage with clients, patients, members, and more, with our network of wireless carriers, analytics companies, and call blocking & labeling apps to improve the accurate presentation of your calls.
Associate registered phone numbers to your Verified Identity™ to prevent default blocking at the carrier level and identify numbers in need of corrective action.
2. Registration reach
Our registration process covers the top U.S. carriers in partnership with the top call blocking and labeling analytics engines and apps.
3. Number Management & Hygiene
Add, swap, or delete phone numbers from your profile as you see fit with your dialing practices and growth, directly from the Entity Identity Management™ Platform.
Numeracle was the first to market in providing an aggregated technology platform to summarize & report on phone number labeling and risk ratings across the call delivery ecosystem
Ongoing Number Reputation Management
Labeling Remediation and Monitoring
With phone number reputation and labeling algorithms constantly evaluating your phone numbers, we provide an aggregated technology platform giving you ongoing visibility into any changes occurring in how your calls are being labeled.
Numeracle provides a remediation process advocating for the legitimacy of your calls. We have successfully removed over 18,000 negative labels associated with our clients' phone numbers.
2. Reporting & Metrics
Via the Entity Identity Management portal, weekly health check and risk rating reports are provided so you are always aware of how your numbers are currently being labeled should action need to be taken. Our reports can serve as a metric that can be applied to the ongoing review of changes in customer engagement.
3. Client engagement
For statistics and testimonials of the labeling remediation process, led by our Client Engagement team, visit our Who We Serve page.
We've got you covered
Frequently Asked Questions
Why do I have to verify my identity first? Why can't I just register my numbers?
The purpose of establishing a business’ status as a Verified Identity is multi-layered. It enables us to distribute this status to the wireless network to remove 'Scam' or 'Fraud' classifications of phone numbers within the call blocking and labeling ecosystem by proving your legitimacy (setting you apart from the fraudulent bad actors).
Without this crucial first step, you risk having your calls mislabeled and blocked with more frequency. Phone numbers can also carry reputation baggage from previous owners; if you change your phone numbers frequently, this is particularly relevant.
Does mitigating labels provide me with a Caller ID Name on my calls?
No. Our Number Reputation Solution focuses on identifying, preventing, and remediating improper labeling of your calls with tags like 'Scam Likely' and 'Spam.' We provide risk ratings on your registered numbers so you can decide if you would like to add, delete, rest, or remediate existing numbers. We can mitigate labels for you via our appeals process, which has a high success rate at correcting negative labeling / reputation.
This does not add a Caller ID Name, but if you would like to take advantage of a solution that does provide this, check out our Branded Calling Solution.
Will Numeracle’s Platform take care of STIR/SHAKEN certification for me?
While the Platform itself does not ‘attest’ or ‘sign’ calls, it can be used by service and platform providers to implement a local policy solution to manage the verification of calling identity and the authorization of phone numbers in order to elevate an enterprise brand into the STIR/SHAKEN framework.
What does "calls with a checkmark have been verified by the carrier" mean?
Calls that display a checkmark at the time of call or in the call history log represent the establishment of the caller as a legal and verified calling party confirmed via STIR/SHAKEN. The identity of the caller has been vetted and validated and you can trust that the caller is who they say they are, and that the call has not been spoofed by a bad actor.
What does your appeals process to mitigate labels entail?
Once we’ve verified your identity and registered phone numbers to that identity, we will be able to provide visibility into phone numbers that have been registered to your name that are classified as a “Spam” call across the wireless providers.
When/if this happens, we can go directly to that provider to ask them to appeal, or remove, that label. We’ll lead with the fact that you’re a Verified Identity, phone numbers are registered to you for the purpose of legitimate business calling purposes, and we believe the Spam label is in error.
We have a 96+% rate of labels being corrected via this process and have appealed over 45,000 numbers with an average of 1.7 days to appeal and remediate the label. We take over the interaction at the carrier/analytics level, so once you tell us you’d like us to appeal a label, we move the process forward and let you know when it’s completed. Once the label has been removed, there is less than a 1% chance of the label returning as long as you continue to engage in best dialing practices.
How does Numeracle price services?
Pricing for Identify Verification and Number Reputation starts with us gaining an understanding into your calling structure. How many entities/brands do you represent, how many numbers do you use, etc.