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Improving Contact Rates Through Verification & Registration

This case study identifies whether engagement with Numeracle would lead to an increase in live connect rates for two clients upon the completion of Numeracle’s Verified Identity verification and  certification followed by phone number registration, while monitoring a third client as a control group.
Numeracle's Verification & Registration Case Study

About this Study

This 2021 study identifies whether engagement with Numeracle would lead to an increase in live connect rates for two clients upon the completion of Numeracle’s Verified Identity verification and  certification followed by phone number registration across the ecosystem, while monitoring a third client as a control group.

We measured live connect rates for 90 days pre- and post-Numeracle engagement to determine if the removal of negative Scam and Fraud labels would lead to more calls answered.

Client Profile

Client Type: Business Process Outsourcing (BPO) for Contact Centers
Call Intent: Sales and Account Services KPI
Goals: Improve call labeling presentation to increase live connect rates

Comparing Contact Rates

Review our analysis of contact rates and post-engagement changes after implementing Numeracle's Verified Identity certification and Phone Number Registration solutions compared to the  connect rates for the control group client.

Protect Your Calls

Learn what it takes to protect your calling identity and improve the success of your outbound calls when they're registered and free of spam labels.
It starts with an insight
Ready to take control of how your identity is presented to consumers? 
Are you curious about how your calls are being labeled? Maybe you know you have a problem and don't know where to start?

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