Maintain visibility through number reputation management and identity vetting for verified calls post-STIR/SHAKEN Introduce Caller ID and brand presentation for enterprises on your network
Numeracle for carriers: How the solution works
STIR/SHAKEN works well when you have a direct relationship with the customer...
but what about indirect relationships?
Step 1
Verified Identity
Establish your status as a trustworthy source
We start with a compliance-based certification process to vet and validate the enterprises you represent as associated with their phone numbers to protect their brands' identity and your reputation within the communications ecosystem.
Ensure that you and you alone are registering phone numbers to your clients' name
With a Verified Identity status to facilitate call signing via STIR/SHAKEN, elevate enterprise attestation and originate clean traffic on your network
The TN phone number authorization is built into our platform to give you the ability to identify and verify that numbers are authorized to be passed along and be appropriately displayed by your customers.
Register your client's phone numbers to improve Phone Number Reputation and obtain insight into how their numbers are being labeled. Use this pathway to correct improper labeling, adjust agent dialing practices, and monitor number hygiene.
Prevent their calls from being blocked by default across the wireless carrier ecosystem
Remove and prevent "Scam," "Scam Likely," and "Fraud" labels from association with your clients' phone numbers and maintain ongoing visibility through monthly health check summaries
Numeracle is the first in providing an aggregated technology platform to summarize and report on changes to phone number labeling and risk ratings across the call delivery ecosystem
Ensure you and the enterprises you represent are originating traffic on the voice channel that is compliant with the STIR/SHAKEN call authentication framework standards or Robocall Mitigation Plans, as mandated by the FCC. Our solution fills the gap to implement a local policy solution and addresses the ability to elevate the calls you originate to higher levels of attestation and keep detailed records of entity vetting should you be called upon by the Industry Traceback Group.
Obtain the ability and control to verify the identity and phone numbers of the enterprises and callers you represent
Enable your ability to elevate the enterprise caller through STIR/SHAKEN anc comply with FCC regulations
Elevate B or C Attested calls to A-Level Attested calls through a comprehensive KYC process
In fulfillment of Robocall Mitigation, implement ongoing Know Your Customer due diligence
As Rich Call Data (RCD) solutions continue to roll out, we offer a dedicated location to verify branded assets as associated to verified clients.
Help customer instantly recognize brands from incoming calls originating on your network by adding branded assets to campaigns by extending caller ID name, branded logo, and a custom call reaso
Enhance customer experience , improve your contact rates, engagement, and callbacks when your customers know who is calling
Streamline the collection and validation of branded assets (RCD) for the deployment of branded calling across multiple platforms or partner networks
Assign and authenticate branded assets to client calls, managed via the Numeracle platform
Extend branded calling efforts across Numeracle's branded calling partner network
Provide an end-to-end solution for enterprises on your network.
From origination to termination, ensure the best calling experience for the enterprises you represent.
Flexible API integration to streamline data push & pull across platforms.
Ability to white label the Entity Identity Management platform for integration within existing dashboards, or integration of branding.
One dedicated location to manage and monitor it all.
Have call reputation management, verified caller ID via STIR/SHAKEN, and branded calling presence all managed through one platform solution
Elevate your brand presence and lift contact rates.
When your customer succeed, you succeed. Increase contact rates and engagement levels to propel your company farther.
FAQ
Why are my clients' calls still labeled as spam after STIR/SHAKEN?
While STIR/SHAKEN does aim to lessen the amount of illegal robocalls originating and traversing the network, it does not filter for legal spam calls. What STIR/SHAKEN call authentication seeks to achieves is the identity verification status of the originating caller as a legal entity and the level to which they have the right to call using those numbers (Attestation Levels A, B, & C).
Your client's calls and identity may have been verified by STIR/SHAKEN, but this does not mitigate spam labels associated with their numbers. Their numbers could still be labeled as spam or nuisance based on a variety of factors like aggressive or inconsistent dialing practices, or consumer complaints.
Will Numeracle’s Platform take care of STIR/SHAKEN certification for me?
While the Platform itself does not ‘attest’ or ‘sign’ calls, it can be used to implement a local policy solution to manage the verification of calling identity and the authorization of phone numbers in order to elevate an enterprise brand into the STIR/SHAKEN framework.
Numeracle’s Entity Identity Management™ platform allows an organization, and the enterprises they represent, to manage their Verified Identity status as legal businesses calling consumers based on an existing relationship or prior express written consent. This Verified status is governed by a compliance-based Know Your Customer vetting process.
The Platform also enables entities to identify the phone numbers used to engage with customers and associate those phone numbers to Verified calling brands via “Number Profiles.” This platform prepares entities for STIR/SHAKEN by creating the authenticated relationship between Verified Identity and phone number usage which is what service providers are required to verify in order to attest to the fact that each brand originating traffic on their network is authorized to use the phone numbers being displayed to the end user.
Will STIR/SHAKEN solve my customer's spam labeling problems?
STIR/SHAKEN was not designed to stop spam labeling from occurring but it will prevent illegal robocalls from traversing the network. Because STIR/SHAKEN seeks to establish the caller is a verified identity it doesn't mean that traffic cannot therefore be labeled as spam. Legal calls may be labeled as spam for a variety of reasons, regardless of their Attestation Levels.
In a post-STIR/SHAKEN deployed world, you will still need to implement call blocking and labeling solutions to mitigate spam tags from associating with your numbers and brand.
What does your appeals process to mitigate labels entail?
Once we’ve verified your and your client's identities and registered client's phone numbers to their identity, we will be able to provide visibility into phone numbers that have been registered to their name that are classified as a “Spam” call across the wireless providers.
When/if this happens, we can go directly to that provider to ask them to appeal, or remove, that label. We’ll lead with the fact that they're a verified identity, phone numbers are registered to them for the purpose of legitimate business calling purposes, and we believe the Spam label is in error.
We have a 96+% rate of labels being corrected via this process and have appealed over 11,000 numbers with an average of less than a day to appeal and remediate the label. We take over the interaction at the carrier level, so once you tell us you’d like us to appeal a label, we move the process forward and let you know when it’s completed. Once the label has been removed, there is less than a 1% chance of the label returning as long as they are practicing healthy dialing practices.
How does Numeracle's platform help elevate enterprise calls to higher levels of STIR/SHAKEN attestation?
When a service provider doesn't have a direct relationship with the end brand represented in a call (such as when the enterprise is a sub-client of a customer with whom you have the direct contractual relation), Numeracle's KYC-based entity vetting and verification process can be deployed to connect the dots between brand identity (multiple levels down) and phone number authorization (even when the phone numbers were procured from outside the service provider). If your customer are able to utilize a "bring your own number" configuration, and you'd still like to be able to attest those calls at A-Level, let's have a conversation.
How does Numeracle price their services?
Pricing for Numeracle services delivered to a service or solutions provider on behalf of your clients will begin with us asking you how many clients' calling identities and phone numbers you'd like to protect from negative labeling reputation? Or if number reputation visibility and improvement isn't on your roadmap, we'll schedule a call to discuss your requirements for our KYC-based identity vetting solution, and how this could be integrated with your existing infrastructure (documentation flows, requirements for white-labeling, API connectivity, etc.). We'll also explore whether or not branded calling is of interest, and provide a pricing proposal from there.