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KYC COmpliance for Voice Service Providers

Solutions for Voice Service Providers
Implement a robust Know Your Customer (KYC) policy to manage risk and protect your network from fraud via Entity Identity Management, and introduce trusted brand presentation for enterprises on your network.
Service Provider solutions by Numeracle
Entity Identity ManagementTM PLatform

How Entity Identity ManagementTM Works for Service Providers

A technology platform to remain compliant with FCC call authentication and robocall mitigation requirements by prioritizing the vetting of calling identity and enhancing the reputation of legal calls.

STIR/SHAKEN local policies by Numeracle
Step 1


Originate voice traffic compliant with the call authentication and robocall mitigation standards of the FCC.
Image of a phone that has a picture in it of a man using his fingertip/identity to unlock possibilities
Step 2

Verified Identity

Vet and validate the calling identities of entities communicating on your network to prevent robocall scams.
Read Scam or Fraud screenshot on a phone
Step 3

Number Reputation

Register and authorize phone numbers to prevent and correct spam and scam labels for those utilizing your network.
NUMERACLE 2023; Smart Branding Solution
Step 4

Smart Branding

Once numbers and calls are protected, add on protected branded assets to selected calls and campaigns.

Certification of Identity for STIR/SHAKEN Compliance

Achieve Verified Identity™ Status with our KYC PRocess

Protecting calling identity ensures that you and you alone are registering phone numbers to your clients' brand names to protect their brands' identity and your reputation within the communications ecosystem.

Our compliance-based certification process vets and validates entity identities and associates it with the phone numbers they use in their outbound dialing.

We have developed this essential Know Your Customer (KYC) process to make sure NO other unauthorized organizations or individuals are able to register phone numbers in their name for their own use.

Learn More About Verified IdentityTM
The essential first step

With a Verified Identity status to facilitate call signing via STIR/SHAKEN, elevate enterprise attestation and originate clean traffic on your network

With clean calling traffic, we can protect all entity phone phone numbers and any branded assets for branded calling campaigns

2 phones, one with identity verification, the other with numbering keypad

Protect Your Traffic from Inaccurate Call Labels

REgister Your Phone Numbers and Mitigate Your Spam Labels

The TN phone number authorization is built into our platform to give you the ability to identify and verify that numbers are authorized to be passed along and be appropriately displayed by your customers.

We distribute the phone numbers you use on your clients' behalf to the wireless carriers and  analytics partners to proactively and continuously protect their reputation from improper spam or scam labeling events.

Register your client's phone numbers to improve calling reputation and obtain insight into how their numbers are being labeled. Use this pathway to correct improper labeling, adjust agent dialing practices, and monitor number hygiene.

One Stop Shop For Safeguarded Numbers

Phone numbers successfully protected with registration to the Numeracle platform

Spot check your registered phone numbers on-demand with the Number Check add-on feature.

NUMERACLE: Number Reputation Management Solution. Real screenshots of scam calls

STIR/SHAKEN Local Policies for Service Providers

Vet and Verify The Identity of Your Clients

Ensure you and the enterprises you represent are originating traffic on the voice channel that is compliant with the STIR/SHAKEN call authentication framework standards or Robocall Mitigation Plans, as mandated by the FCC.

Our solution fills the gap to implement a local policy solution and addresses the ability to elevate the calls you originate to higher levels of attestation and keep detailed records of entity vetting should you be called upon by the Industry Traceback Group.

Learn More About Verified IdentityTM
Call Authentication

Enable your ability to elevate the enterprise caller through STIR/SHAKEN and comply with FCC regulations

Elevate B or C Attested calls to A-Level Attested calls through a comprehensive KYC process

NUMERACLE 2023 Verified Identity Solution

Enhance Call Identity with Branded Calling for Service Providers

innovating a Secure Smart BrandingTM Solution

We can extend branded rich call data (RCD) elements, like a brand name and reason for call, to enhance the customer experience and boost trust in your calls when they can see who is calling and why.

Our intelligent Smart Branding solution gives you the ability to build and manage multiple sophisticated branded campaigns and continuously adapt them in conjunction with your number reputation strategy.

Once we take care of the reputation of registered phone numbers, you can choose to add branded calling, which can be managed and filtered by entity, calling campaign, or however you need it set up so you maintain full visibility and control on behalf of your clients.

LEarn More About Smart BrandingTM
Streamlined Portal

Assign and authenticate branded assets to client calls, managed via the Numeracle platform that can enhance customer experience and improve contact rates when customers know who is calling

Streamline the collection and validation of branded assets (RCD) for the deployment of branded calling across multiple platforms or partner networks

Numeracle branded phones on T-Mobile and iOS 16

The Benefits of Entity Identity ManagementTM For Service Providers

Frequently Asked Questions

How do I know this is right for me?

As a Service Provider representing many different types of clients, we know you need one platform to organize and protect the calling identities and dialing strategies of each and every one of them.
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Why are my clients' calls still labeled as spam after STIR/SHAKEN?

While STIR/SHAKEN does aim to lessen the amount of illegal robocalls originating and traversing the network, it does not filter for legal spam calls. What STIR/SHAKEN call authentication seeks to achieves is the identity verification status of the originating caller as a legal entity and the level to which they have the right to call using those numbers (Attestation Levels A, B, & C).

Your client's calls and identity may have been verified by STIR/SHAKEN, but this does not mitigate spam labels associated with their numbers. Their numbers could still be labeled as spam or nuisance based on a variety of factors like aggressive or inconsistent dialing practices, or consumer complaints.

Will Numeracle's Platform take care of STIR/SHAKEN certification for me?

While the Platform itself does not ‘attest’ or ‘sign’ calls, it can be used to implement a local policy solution to manage the verification of calling identity and the authorization of phone numbers in order to elevate an enterprise brand into the STIR/SHAKEN framework.

Numeracle’s Entity Identity Management™ platform allows an organization to manage its Verified Identity status as a legal business calling consumers based on an existing relationship or prior express written consent. This Verified status is governed by a compliance-based Know Your Customer vetting process.

The Platform also enables entities to identify the phone numbers used to engage with customers and associate those phone numbers to Verified calling brands via “Number Profiles.” This platform prepares entities for STIR/SHAKEN by creating the authenticated relationship between Verified Identity and phone number usage which is what service providers are required to verify in order to attest to the fact that each brand originating traffic on their network is authorized to use the phone numbers being displayed to the end user.

Can I improve answer rates or customer engagement with just Number Reputation?

Yes, absolutely! Number reputation management helps improve answer rates by minimizing the chances of your calls being labeled as spam. As a result, customers are more likely to engage with your calls, even without the flashy branding.

Will STIR/SHAKEN solve my customer's spam labeling problems?

STIR/SHAKEN was not designed to stop spam labeling from occurring but it will prevent illegal robocalls from traversing the network. Because STIR/SHAKEN seeks to establish the caller is a verified identity it doesn't mean that traffic cannot therefore be labeled as spam. Legal calls may be labeled as spam for a variety of reasons, regardless of their Attestation Levels.

In a post-STIR/SHAKEN deployed world, you will still need to implement call blocking and labeling solutions to mitigate spam tags from associating with your numbers and brand.

What does your appeals process to mitigate call labels entail?

Once we’ve verified you and your client's identities and registered your client's phone numbers to their identity, we will be able to provide visibility into phone numbers that have been registered to your name that are classified as a “Spam” call across the wireless providers.

When/if this happens, we can go directly to that provider to ask them to appeal, or remove, that label. We’ll lead with the fact that you’re a Verified Identity, phone numbers are registered to you for the purpose of legitimate business calling purposes, and we believe the Spam label is in error.

While no one can offer 100% success, Identity Verification and Number Reputation successfully protects 99.77% of our average customer’s total number of numbers. For the remaining 3% of numbers that may experience issues, our dedicated Client Engagement Team is behind the scenes submitting remediation requests on your behalf (most of which are done proactively without you even having to ask). It takes us 1.6 days to complete a remediation request, with progress metrics reported via dashboard. And should remediation be unsuccessful on any particular carrier network, we’re here to provide additional strategies to address, as well as respond to support requests of any kind within 1.5 days.

How does Numeracle's platform help elevate enterprise calls to high levels of STIR/SHAKEN attestation?

When a service provider doesn't have a direct relationship with the end brand represented in a call (such as when the enterprise is a sub-client of a customer with whom you have the direct contractual relation), Numeracle's KYC-based entity vetting and verification process can be deployed to connect the dots between brand identity (multiple levels down) and phone number authorization (even when the phone numbers were procured from outside the service provider).

If your customers are able to utilize a "bring your own number" configuration, and you'd still like to be able to attest those calls at A-Level, let's have a conversation.

How does Numeracle price their services?

Pricing for Numeracle services delivered to a service or solutions provider on behalf of your clients will begin with us asking you how many clients' calling identities and phone numbers you'd like to protect from negative labeling reputation? Or if number reputation visibility and improvement isn't on your roadmap, we'll schedule a call to discuss your requirements for our KYC-based identity vetting solution, and how this could be integrated with your existing infrastructure (documentation flows, requirements for white-labeling, API connectivity, etc.). We'll also explore whether or not branded calling is of interest, and provide a pricing proposal from there.

Ready to dive in? Contact us today to learn more.
It starts with an insight
Ready to take control of how your identity is presented to consumers? 
Are you curious about how your calls are being labeled? Maybe you know you have a problem and don't know where to start?

Contact us today and take the first step towards high quality and trusted connections.