Whether you’re calling potential members during open enrollment season, trying to get an appointment scheduled or pay for an appointment with a patient, or delivering sensitive health information over the phone, prioritizing how you call is the first step towards transforming how you care for your patients and members.
After sampling an array of healthcare provider challenges and goals, the best way to solve for low patient engagement and experience while improving day-to-day operations, appointment scheduling, and billing, is by prioritizing your communications, delivering them in a trusted way.
Healthcare providers can use this guide to:
