BPO & Contact Center Solutions
Numeracle
Take control of how your clients are being received,
improve agent efficiency, and lift contact rates.
How the solution works
Numeracle SolutionsEnterprise & BPO Solutions Package
Step 1

Verified Identity

Get the Green Checkmark
We start with a compliance-based certification process to vet and validate the enterprise and clients you represent as associated with their phone numbers to protect their status and brand identity within the communications ecosystem.
  • By registering and vetting your client's identity and phone numbers, ensure that everyone you represent has a validated presence when calling
  • Comply with the STIR/SHAKEN call authentication with a Verified Identity status to facilitate call signing
Verified Identity Solutions
Numeracle's platform provides visibility into how your calls are being labeled so you can mitigate improper labels, monitor number hygiene and maintain number reputation
Step 2

Labeling Visibility

Number Registration and Reputation
Register phone number lists for the clients you represent to improve overall Phone Number Reputation and maintain insight into how your client's numbers are being labeled. Use this pathway to correct and clean up improper labeling, add or remove numbers, adjust agent dialing practices, and monitor number hygiene throughout.
  • Prevent your client's calls from being blocked by default across the wireless carrier ecosystem
  • Remove and prevent "Scam," "Scam Likely," and "Fraud" labels from association with phone numbers and calling parties to maintain ongoing visibility through monthly health check summaries
  • Numeracle is the first in providing an aggregated technology platform to summarize and report on changes to phone number labeling and risk ratings across the call delivery ecosystem
Number Reputation Solutions
Step 3

Branded Calling

Extend Branded Presence & Caller ID Solutions
As Rich Call Data (RCD) solutions continue to roll out, help the brands you represent be instantly recognized on incoming calls by extending the implementation and management of branded assets to campaigns to such as caller ID name, brand logo, and a custom call reason.
  • Enhance customer experience and elevate the presence of your clients by providing the opportunity for the instant recognition of their brand
  • Improve their contact rates, engagement, and callbacks when customers can confidently answer when they know who is calling
  • Extend RCD and branded calling efforts across Numeracle's branded calling partner network
Branded calling Solutions
Extend identity verification to your clients to elevate their calls
Not only you, but all of the clients you represent, will be in compliance with call authentication to attest your calls at a higher level.
Increase contact rates and lift engagement levels
Customers will answer when they know they can trust who is calling. Give them that trust.
Improve the productivity and efficiency of your agents
Make sure your agents are not misrepresented as scam and are able to reach their clients when they call.
One dedicated location to manage and monitor it all
Have call reputation management, verified caller ID via STIR/SHAKEN, and branded calling presence all managed through one platform solution
FAQ
It starts with an insight
Ready to take control of how your calls and messages are presented to consumers?