Take control of how your clients are being received, improve agent efficiency, and lift contact rates
How the solution works
Step 1
Verified Identity
Get the Green Checkmark
We start with a compliance-based certification process to vet and validate the enterprise and clients you represent as associated with their phone numbers to protect their status and brand identity within the communications ecosystem.
By registering and vetting your client's identity and phone numbers, ensure that everyone you represent has a validated presence when calling
Register phone number lists for the clients you represent to improve overall Phone Number Reputation and maintain insight into how your client's numbers are being labeled. Use this pathway to correct and clean up improper labeling, add or remove numbers, adjust agent dialing practices, and monitor number hygiene throughout.
Prevent your client's calls from being blocked by default across the wireless carrier ecosystem
Remove and prevent "Scam," "Scam Likely," and "Fraud" labels from association with phone numbers and calling parties to maintain ongoing visibility through monthly health check summaries
Numeracle is the first in providing an aggregated technology platform to summarize and report on changes to phone number labeling and risk ratings across the call delivery ecosystem
As Rich Call Data (RCD) solutions continue to roll out, help the brands you represent be instantly recognized on incoming calls by extending the implementation and management of branded assets to campaigns to such as caller ID name, brand logo, and a custom call reason.
Enhance customer experience and elevate the presence of your clients by providing the opportunity for the instant recognition of their brand
Improve their contact rates, engagement, and callbacks when customers can confidently answer when they know who is calling
Extend RCD and branded calling efforts across Numeracle's branded calling partner network
Extend identity verification to your clients to elevate their calls
Not only you, but all of the clients you represent, will be in compliance with call authentication to attest your calls at a higher level.
Increase contact rates and lift engagement levels
Customers will answer when they know they can trust who is calling. Give them that trust.
Improve the productivity and efficiency of your agents
Make sure your agents are not misrepresented as scam and are able to reach their clients when they call.
One dedicated location to manage and monitor it all
Have call reputation management, verified caller ID via STIR/SHAKEN, and branded calling presence all managed through one platform solution
We've got you covered
Frequently Asked Questions
Why are my clients' calls still labeled as spam after STIR/SHAKEN?
While STIR/SHAKEN does aim to lessen the amount of illegal robocalls originating and traversing the network, it does not filter for legal spam calls. What STIR/SHAKEN call authentication seeks to achieves is the identity verification status of the originating caller as a legal entity and the level to which they have the right to call using those numbers (Attestation Levels A, B, & C).
Your client's calls and identity may have been verified by STIR/SHAKEN, but this does not mitigate spam labels associated with their numbers. Their numbers could still be labeled as spam or nuisance based on a variety of factors like aggressive or inconsistent dialing practices, or consumer complaints.
Will Numeracle’s Platform take care of STIR/SHAKEN certification for me?
While the Platform itself does not ‘attest’ or ‘sign’ calls, it can be used to implement a local policy solution to manage the verification of calling identity and the authorization of phone numbers in order to elevate an enterprise brand into the STIR/SHAKEN framework.
Numeracle’s Entity Identity Management™ platform allows an organization, and the enterprises they represent, to manage their Verified Identity status as legal businesses calling consumers based on an existing relationship or prior express written consent. This Verified status is governed by a compliance-based Know Your Customer vetting process.
The Platform also enables entities to identify the phone numbers used to engage with customers and associate those phone numbers to Verified calling brands via “Number Profiles.” This platform prepares entities for STIR/SHAKEN by creating the authenticated relationship between Verified Identity and phone number usage which is what service providers are required to verify in order to attest to the fact that each brand originating traffic on their network is authorized to use the phone numbers being displayed to the end user.
Will STIR/SHAKEN solve my customer's spam labeling problems?
STIR/SHAKEN was not designed to stop spam labeling from occurring but it will prevent illegal robocalls from traversing the network. Because STIR/SHAKEN seeks to establish the caller is a verified identity it doesn't mean that traffic cannot therefore be labeled as spam. Legal calls may be labeled as spam for a variety of reasons, regardless of their Attestation Levels.
In a post-STIR/SHAKEN deployed world, you will still need to implement call blocking and labeling solutions to mitigate spam tags from associating with your numbers and brand.
What does your appeals process to mitigate labels entail?
Once we’ve verified your and your client's identities and registered client's phone numbers to their identity, we will be able to provide visibility into phone numbers that have been registered to their name that are classified as a “Spam” call across the wireless providers.
When/if this happens, we can go directly to that provider to ask them to appeal, or remove, that label. We’ll lead with the fact that they're a verified identity, phone numbers are registered to them for the purpose of legitimate business calling purposes, and we believe the Spam label is in error.
While no one can offer 100% success, Identity Verification and Number Reputation successfully protects 97% of our average customer’s total number of numbers. For the remaining 3% of numbers that may experience issues, our dedicated Client Engagement Team is behind the scenes submitting remediation requests on your behalf (94% of which are done proactively without you even having to ask). It takes us 1.6 days to complete a remediation request, with progress metrics reported via dashboard. And should remediation be unsuccessful on any particular carrier network, we’re here to provide additional strategies to address, as well as respond to support requests of any kind within 1.5 days.
How does Numeracle price their services?
Pricing for Numeracle services delivered to a BPO or contact center on behalf of your clients will begin with us asking you how many clients' calling identities and phone numbers you'd like to protect? We'll then ask you whether or not branded calling is of interest and provide a pricing proposal from there.