Numeracle's KYC Policy Guide

About this Guide

The purpose of this guide is to provide a framework for communications service providers to consider when adopting internal standards for reasonable Know Your Customer (KYC) review.

The framework includes KYC review of both:
1) Communicating end entities: A legal entity whose employees directly initiate or receive communications on their own behalf or via BPOs
2) Communications service providers: A legal entity whose products or services enable other businesses to initiate or receive communications.

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This guide was created by Numeracle, a pioneering Number Reputation Management platform dedicated to restoring trust in voice communications. As a leader in branded calling, Numeracle enables enterprises, contact centers, and service providers to overcome call labeling and blocking issues by verifying identity, improving number reputation, and ensuring regulatory compliance.

Leveraging deep industry expertise and patented solutions, Numeracle provides a unified platform that helps businesses reach customers with confidence. This study reflects real-world data insights gathered from verified calling behavior and reputation analytics, offering actionable findings for organizations seeking to improve their outbound engagement strategy while minimizing spam mislabeling risks.

For more information about Numeracle’s solutions, including Number Reputation Management and Branded Caller ID, visit www.numeracle.com.

KYC Policy & Procedures

Designate KYC policy compliance duties, including implementation and updates, monitoring policy compliance, and employee training.

Pre-Activation Requirements

Collect customer data to validate against authoritative sources for accuracy, the customers' intended use of services, and Due Diligence practices.

Post-Activation Requirements

Determine how customer accounts and activity will be monitored for potentially unusual or suspicious usage and how/when to conduct deeper KYC reviews.