This document attempts to outline how and when analysis of call records may be used as part of a Know Your Customer (KYC) or fraud mitigation program to identify and mitigate high-volume call campaigns potentially seeking to defraud call recipients.
Topics include the call records that are generally available to voice service providers, useful metrics to review when monitoring for potentially high-risk call traffic, how service providers can conduct further investigations in response to these metrics, and a general discussion of limitations and opportunities.
