In response to the increasing prevalence of improper call blocking and labeling experienced across the Collections industry, Numeracle partnered with the Consumer Relations Consortium (CRC) to conduct this 2019 Benchmark Study.
Each organization’s phone numbers were analyzed across multiple call blocking and labeling analytics sources to produce an average risk rating associated with each phone number. Call blocking and labeling data included in the analysis was representative of risk rating perception across multiple wireless service providers and 3rd party apps.
