Get access to everything you need to know about Call Labeling and Blocking in the Age of STIR/SHAKEN
Many contact center professionals are still having trouble understanding how STIR/SHAKEN can impact their contact center business, post implementation. The new law also became a source of confusion as many people see it as a new potential cause of call labeling and number blocking.
This webinar episode was aimed at clarifying if and how STIR/SHAKEN impacts the operations of outbound contact centers, post June 2021.
Guest: Rebekah Johnson
CEO & Founder of Numeracle, Rebekah is an active member of the FCC Hospital Robocall Protection Group, Chair of the Enterprise Communications Advocacy Coalition, and also represents the voice of the enterprise community through her involvement with the ATIS IP-NNI Task Force. Prior to founding Numeracle, Rebekah served on the FCC’s Robocall Strike Force on behalf of the Empowering Consumer Choice Working Group.
Host: Christian Montes
Host of the First Contact – Stories of the Call Center where he interviews leaders from the contact center industry, in search of new insights, tips and stories.
Host of the NobelBiz | Webinar Series which brings top leaders in the industry together to discuss important topics and share best practices.