Removing the Boundaries to Connect By Establishing Trust In Identity
All the contact center strategy, investments in agent productivity, and more won’t matter if your communications aren’t trusted by the consumers you’re reaching out to connect with.
Learn how to establish a trusted communications strategy based on Verified Identity, reputation management, branded calling, and best practices to engage with trust, respect, transparency, and success.
Why do I have to verify my identity first? Can't I just register my numbers?
The purpose of establishing a business’ status as a Verified Identity is multi-layered. It enables us to distribute this status to the wireless network to remove 'Scam' or 'Fraud' classifications of phone numbers within the call blocking and labeling ecosystem by proving your legitimacy (setting you apart from the fraudulent bad actors).
Without this crucial first step, you risk having your calls mislabeled and blocked with more frequency. Phone numbers can also carry reputation baggage from previous owners; if you change your phone numbers frequently, this is particularly relevant.
Will Numeracle’s Platform take care of STIR/SHAKEN certification for me?
STIR/SHAKEN call signing is the responsibility of your originating service provider(s). While the Platform itself does not ‘attest’ or ‘sign’ calls, it can be used by service and platform providers to implement a local policy solution to manage the verification of calling identity and the authorization of phone numbers in order to elevate an enterprise brand into the STIR/SHAKEN framework.
What does "calls with a checkmark have been verified by the carrier" mean?
Calls that display a checkmark at the time of call or in the call history log represent the establishment of the caller as a legal and verified calling party confirmed via STIR/SHAKEN. The identity of the caller has been vetted and validated and you can trust that the caller is who they say they are and the number hasn't been illegally spoofed.
What if I represent more than one calling identity? How does that work?
If you're calling on behalf of multiple brands, we'll help you verify all of them to ensure the numbers associated with each brand aren't in danger of negative call reputation.
Any time you control or manage outbound calling operations for various entities, a good rule of thumb is to assign phone numbers exclusively per entity and not share numbers across various brands in such a way that one phone number is utilized by Hospital ABC, Collector 123, and Insurance XYZ concurrently. Once your brands' identities have been verified, we'll be able to provide that ongoing visibility into the health of numbers per organization they're associated with.
How does Numeracle price services?
Pricing for Identify Verification and Number Reputation starts with us gaining an understanding into your calling structure. How many entities/brands do you represent, how many numbers do you use, etc.