Join Numeracle for an insightful journey, as we walk you through the comprehensive customer experience, from your first step of onboarding to the celebratory phase of renewal. Dive deep into our commitment to ensure each touchpoint is infused with transparency, dedication, and a personal touch.
What you'll experience in this session:
- Human-Centric Customer Support: Meet the dedicated individuals behind our Customer Success Team, who work relentlessly to ensure your brand reputation is protected and optimized.
- Tools for Trust and Compliance: Delve into our suite of features—FCC Consumer Complaints, Number Check for on-demand visual identity confirmation, Smart Branding to ensure authentic representation, and our rigorous KYC process—all designed to bolster trust and ensure compliance in your communication efforts.
- Ongoing Resources and Insights: From best dialing practices to whitepaper wisdom, see how we continuously provide resources to elevate your brand's communication strategies.
Embark on this comprehensive exploration of how Numeracle ensures that every stage of your customer lifecycle is crafted with precision, personal touch, and a genuine dedication to your brand's success!
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Natalie Laferriere, a seasoned professional with a rich background spanning 20 years in the Contact Center Industry, currently serves as the Director of Client Engagement at Numeracle. Joining the company in 2020, she has played a pivotal role in ensuring that Numeracle's platform operates at peak efficiency.
With a career that began as a Contact Center Agent, Natalie has navigated her way through various roles including Team Leader, Supervisor, Operations Manager, and now, the Director of Client Engagement. Her 13-year experience managing Canadian contact center operations coupled with her time as a consultant revamping companies’ customer service department, stands testimony to her comprehensive understanding of the field.
What sets Natalie apart is her unrelenting passion for redesigning processes and providing direct support. Her wealth of experience, paired with her enthusiasm for continuous improvement, ensures that Numeracle's clients always receive the best possible service. Natalie’s leadership and strategic vision continue to be a driving force behind the company's growth and success.

Allison Visocchi is a dynamic and accomplished Customer Experience Manager at Numeracle, where she leads with an unwavering commitment to delivering exceptional service to clients. Joining the company at the beginning of 2023, Alli has made a remarkable impact by streamlining customer onboarding and support through the successful implementation of automated, companywide systems using SalesForce.
With nearly two decades of corporate experience, Alli has carved a unique path at the intersection of sales and operations. Her passion for customer excellence has been the driving force behind her success throughout her career. Prior to joining Numeracle, Alli spent an impressive 14 years at Comcast, where she played a pioneering role in revolutionizing Sales Support for Comcast Business and was instrumental in establishing the company's first chat sales channel for Xfinity.
Throughout her professional journey, Alli's ability to stay ahead of corporate trends and innovate has consistently set her apart as a trailblazer in the industry. Her expertise and deep understanding of the sales and operations landscape have allowed her to achieve outstanding results, earning her recognition as a corporate trendsetter.