Sarah Delphey, VP of Trust Solutions at Numeracle, will provide an overview of the current state of processes for businesses and organizations navigating call blocking and labeling, including available processes for phone number registration, reputation monitoring, and remediation/redress of improper labeling. She will share data regarding the experiences of Numeracle’s customer base including high-level findings, specific customer impacts, and what Numeracle has learned as one of the largest solution providers supporting legitimate callers in registering their phone numbers and managing their call reputations. What are the biggest challenges? What is working? What is needed to improve experiences for callers while protecting call recipients?
Wednesday | October 25 | 1:15-1:45 PM EDT
Speaker:
- Sarah Delphey, VP of Trust Solutions, Numeracle
.png)
With a decade of experience in risk mitigation and customer policy creation, Sarah is an industry expert in trust solutions through her enhanced Know Your Customer (KYC) toolsets to drive digital identity innovation to enhance trust in customer communications. She works with enterprises, carriers, service providers, and industry organizations to find and build scalable solutions for validating identity in communications.
Sarah has a rich background leading fraud and risk teams in driving overall fraud and risk management strategies and customer lifecycle management. Through her leadership on these teams, she helped create and manage usage policies and implementation strategies to ensure legal and ethical services to ensure compliance with industry standards and regulations while promoting customer growth and innovation. Her work in support of the delivery of compliant traffic to minimize scam/spam or non-compliant messaging traffic and efforts to build trusted voice solutions give her the expertise to recommend KYC best practices for identity vetting and call authentication.