Since the introduction of call blocking and labeling technologies in 2017, contact rates for legal call originators have fallen by 20% - 30% or more, depending on call intent and calling industry.
The objective of this study was to identify whether engagement with Numeracle would lead to an increase in live connect rates for two clients upon the completion of Verified Identity™ certification and phone number registration across the ecosystem, while monitoring a third client as a control group.
We measured live connect rates for 90 days pre- and post- Numeracle engagement to determine if the removal of negative 'Scam,' 'Scam Likely,' and 'Fraud' labels would lead to more calls answered.
