Numeracle Contact Rate Case Study
numeracle case study
Improving Contact Rates Through Verified Identity™ and Number Registration
about this study

Since the introduction of call blocking and labeling technologies in 2017, contact rates for legal call originators have fallen by 20% - 30% or more, depending on call intent and calling industry.

The objective of this study was to identify whether engagement with Numeracle would lead to an increase in live connect rates for two clients upon the completion of Verified Identity™ certification and phone number registration across the ecosystem, while monitoring a third client as a control group.

We measured live connect rates for 90 days pre- and post- Numeracle engagement to determine if the removal of negative 'Scam,' 'Scam Likely,' and 'Fraud' labels would lead to more calls answered.

contents

About the Client and KPIs Measured


Client Profile

Findings
Trusted Entity certification and phone number registration had a positive impact on connect rates for clients post-engagement with Numeracle, with an increase of 64.7% and 23.7% respectively. Conversely, connect rates for the control group client declined by 23.1% in the same period, demonstrating a negative impact to calls answered.
the data

Case Study Results

Numeracle Case Study Results
Download the Report
The full text of our Live Connect Rate Improvement Case Study is available to download!