About this Study

This study examined how a top communications service provider using call campaigns to generate sales and connect with customers improve their calling KPIs through Numeracle's remediation services.

The company needed actionable data to build a case for preserving the use of the voice channel, which has been the most strategic and preferred method for connecting with their consumers.

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Lack of Understanding & Control

Unaware of the changes taking place within the calling ecosystem, the service provider hypothesized that the declines in their voice call sales must be related to some internal factor but weren't sure of the cause, or solution.

The Selection of a Trusted Partner

The communications service provider evaluated multiple solution providers in this new space and selected Numeracle based on three key factors that you can easily leverage for your business.

Analysis, Discovery and Implementation of Remediation

Discover the successes seen after Numeracle conducted a call detail analysis on the service provider’s numbers, including internal and external call center data, across carrier and analytics engines and implemented a Number Reputation solution capable of label remediation.

It starts with an insight

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