Entity Identity Management for Retail

Enhancing Brand Trust and Customer Engagement with Seamless Interactions

Revolutionizing the Presentation of Retail Industry Communications for Improved Customer Experience

This whitepaper introduces a new concept to the retail industry aimed at transforming your communications by prioritizing the reputation and successful delivery of retail phone calls.

What You'll Learn

Exposure to call barriers preventing you from reaching customers

Strategies for enhancing CX and easier staffing ahead of busy seasons

Competitive ways to enhance brand identity like a big box retailer

How to improve business performance and day-to-day operations

Get Retail Call Insights

Home Improvement

Apparel

Leisure

Merchandises

Department Stores

Warehouse Retailers

Franchises

E-Commerce

Home Improvement

Apparel

Leisure

Merchandises

Department Stores

Warehouse Retailers

Franchises

E-Commerce

Marketwise Solutions Utilized Numeracle to Improve the Integrity of Their Business Calls

“We make scheduled customer service calls that were being mislabeled, and we noticed even higher improper spam tagging rates on our sales calls. It's hard enough to get someone to pick up the phone nowadays if they don't recognize the phone number, but once you add an incorrect 'spam risk' label to it, it's next to impossible to get someone to answer the phone, especially if you're trying to make a sale.”

Over 50%

Retail customers prefer having support conversations over the phone

76%

Consumers frustrated when companies don't deliver personalized interactions

58%

US Consumers willing to pay more for providing better customer service

78%

Consumers back out of purchases because of negative interactions

Build Customer Trust with Number Reputation Management

This whitepaper introduces a new concept to the retail industry aimed at transforming communications by prioritizing the reputation and successful delivery of retail phone calls.

Focusing on the delivery and presentation of your phone calls will allow you to revolutionize customer experience and engagement, make staffing easy in preparation for the holiday season, and enhance your brand identity in a way your competitors aren’t.

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This research was conducted by Numeracle, a pioneering Number Reputation Management platform dedicated to restoring trust in voice communications. As a leader in branded calling, Numeracle enables enterprises, contact centers, and service providers to overcome call labeling and blocking issues by verifying identity, improving number reputation, and ensuring regulatory compliance.

Leveraging deep industry expertise and patented solutions, Numeracle provides a unified platform that helps businesses reach customers with confidence. This study reflects real-world data insights gathered from verified calling behavior and reputation analytics, offering actionable findings for organizations seeking to improve their outbound engagement strategy while minimizing spam mislabeling risks.

For more information about Numeracle’s solutions, including Number Reputation Management and Branded Caller ID, visit www.numeracle.com.

What's Getting In Your Way?

The voice call remains a powerful tool for connecting with customers, vendors, and potential employees. Yet, a significant obstacle often goes unnoticed, silently hindering your outreach efforts and limiting your ability to seize opportunities... Spam Labels.

Market Analysis

An overview of the negative side effects of not addressing your call delivery like team inefficiency, customer service pitfalls, negative brand impressions, and more.

Protecting Communications

Protect your phone numbers for spam-label-free communications to improve customer engagement with your calls. Don't let your brand be associated with negative keywords like spam or scam.

Enhancing Calls

Once protected, enhance the perception of your brand identity with strategic call delivery with a Smart Branding solution for unique impressions that foster lasting brand loyalty.