In April 2026, the Federal Communications Commission (FCC) released a Notice of Proposed Rulemaking titled Combatting Robocalls Through Enhanced Know‑Your‑Customer Requirements. The NPRM proposes a significant strengthening of the FCC’s KYC framework, grounded in the Commission’s determination that originating voice service providers are best positioned to stop illegal calls before they enter the network. Accompanying materials and releases further contextualize the NPRM as part of a broader effort to modernize robocall enforcement and close long‑standing gaps in customer vetting and accountability across the call path.
CG Docket Nos. 17-59 and 02-278
"In an effort to stop illegal calls before they ever reach the American people, the Federal Communications Commission today adopted an item seeking to strengthen its “Know-Your-Customer” (KYC) rules for voice service providers. By screening new and renewing customers, originating voice service providers are in the best position to prevent scammers and other bad actors from flooding telecommunications networks with illegal calls."
KYC Relevance
This NPRM represents a pivotal shift from general Know Your Customer expectations toward defined, enforceable identity and oversight standards. The Commission proposes clarifying what information originating providers must obtain, how customer identity must be verified with supporting records, and how KYC obligations should scale based on risk.
Key elements include heightened requirements for high‑volume callers, ongoing monitoring and re‑verification tied to traffic patterns, and consideration of penalties that correlate directly to consumer harm on a per‑call basis. The FCC also frames enhanced KYC as a national security issue, recognizing that illegal calls can target government officials, critical infrastructure, and public trust in communications networks.
Collectively, the NPRM signals that KYC is no longer viewed as a one‑time onboarding formality, but as an operational control essential to enforcement, accountability, and network integrity.
Numeracle’s Stance
Numeracle strongly supports the direction of this NPRM and views it as a meaningful evolution toward real identity and accountability standards in the voice ecosystem. Numeracle believes that KYC obligations cannot be satisfied through data collection or certifications alone and must be anchored in verified legal identity, suitability, and ongoing oversight.
It is encouraging to see this progress following recent engagement between Numeracle and Chairman Carr. While the NPRM does not reference Numeracle directly, its proposals closely align with principles Numeracle has long advocated for, including originator accountability, risk‑based KYC, and enforceable identity requirements as prerequisites for network access. Numeracle supports adoption of these enhanced standards as a critical step in restoring trust in caller identity and reducing impersonation fraud at scale.
Our platform empowers organizations to manage branded calling, improve caller id reputation, and stay compliant with evolving regulatory and industry standards. FAQs like this are designed to provide clear, actionable guidance backed by our expertise in verified identity, call labeling mitigation, and spam prevention.
To explore how Numeracle supports trusted and effective outbound communications, visit www.numeracle.com.
