ARLINGTON, Va., Jan. 25, 2019 -- Numeracle™, Inc., the pioneer of robocall blocking and labeling visibility and control in the calling ecosystem, and NobelBiz™, leading innovator in the contact center technology industry, today announced a collaborative solutions delivery model enabling NobelBiz to provide Numeracle's Number Registration and Trusted Entity™ Certification solutions to customers using LocalTouch®, the patented Local Caller ID management solution by NobelBiz.
For enterprises experiencing a decline in customer engagement due to improper call blocking and labeling, Numeracle's NumeraList™ Number Registration services provide an enterprise the ability to register its phone numbers across the telecommunications network, or 'the calling ecosystem,' in order to identify its ownership of the numbers. Numeracle's corresponding NumeraCert™ module verifies the enterprise's identity, call compliance infrastructure and use of its phone numbers for the purpose of customer communications to certify the call originator's status as a Trusted Entity.
As the result of Number Registration and Trusted Entity Certification, a legal enterprise is able to prevent its calls from being improperly classified and labeled as "Fraud" or "Scam" as displayed on a consumer's mobile phone or caller ID. This increases consumer trust in the incoming call and improves the reputation of the calling party's associated brand.
By presenting a geographically familiar number to the calling party, NobelBiz's fully-compliant LocalTouch solution increases contact rates and callbacks, allowing enterprises to make more connections with consumers while making fewer attempts. Coupled with Registration and Certification, powered by Numeracle, NobelBiz's patented automated number rotation is now enhanced through the presentation of accurate caller ID labels by call blocking and labeling solutions, leading to increased customer satisfaction and improved agent morale.
"As a strategic extension of NobelBiz's Intelligent Local Caller ID Management solutions, the addition of Numeracle's Registration and Certification offering allows our customers to receive all the performance and productivity enhancements associated with LocalTouch, now with the ability to address improper call blocking and labeling," said Steve Bederman, President, NobelBiz. "By providing our customers with a solution to address lost connections due to fraudulent or illegal call labeling, we're able to improve connect rates, supported by Numeracle's established position within the industry to navigate this changing ecosystem."
"By bringing the work we're doing to support the legal call originator together with NobelBiz's innovative suite of performance and productivity solutions, we're extending our mutually-held vision to improve trust and consumer experience for our customers on a wider scale," said Rebekah Johnson, Founder & CEO, Numeracle. "By extending the ability for LocalTouch users to identify how they intend for their numbers to be labeled across the ecosystem, we're putting control back into the hands of the call originator and returning viability to voice channel communications."
To discover how Numeracle and NobelBiz can help you to convert more calls while addressing call blocking and labeling, please visit http://nobelbiz.com/contact or www.numeracle.com/contact to get in touch.
NobelBiz is the leading innovator in the contact center technology industry. The company has grown to serve contact centers globally, providing world-class voice, cloud contact center, and business intelligence solutions. NobelBiz transforms contact centers into higher-performing intelligent contact centers and helps take companies from "isolated cost center" to "company-wide intelligence generator" for customer service, sales, marketing, product development, and more. Visit www.nobelbiz.com to engage with us on our intelligent call center solutions.