CHEYENNE, Wyo., April 14, 2021 – STIR/SHAKEN is a key component of the fight against nefarious over-the-phone activities. As the June 30th deadline for implementing STIR/SHAKEN is approaching, Numeracle, Inc.'s Rebekah Johnson answers some of the concerns rising in the call center industry.
This timely discussion is focused on explaining STIR/SHAKEN for those businesses that are involved in making a high number of outbound calls on a daily basis. The webinar covers everything business owners need to do to remain compliant, how can STIR/SHAKEN influence the overall call center performance and addresses some of the most common misconceptions.
Because STIR/SHAKEN has a solid technological component that needs to be implemented before June 30th, call centers need to work closely with their voice service providers to see this through in a timely manner. This webinar will give a good overview of what business owners need to know and how this process will look like from a call center perspective.
This is a unique opportunity for anyone in the Call Center industry who is interested in finding expert answers to the following two question:
- How will STIR/SHAKEN affect call centers and other call-originating businesses?
- How can call centers prepare for STIR/SHAKEN?
The on-demand webinar is available for free. Interested parties can access it here:
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The NobelBiz webinar series aims to deliver monthly information-rich episodes that can teach you how to improve your Contact Center business.
NobelBiz is a Contact Center as a Service company providing both carrier and software solutions. Being more an extension of its clients’ services, rather than a direct vendor, the company combines multiple carrier systems into a single unified network with worldwide backups. NobelBiz also offers advanced software solutions that handle text (email, webchat, SMS), social media, and voice in a single interface.