STIR (Secure Telephone Identity Revisited) / SHAKEN (Signature-based Handling of Asserted information using toKENs) is a framework designed to assign a certificate of authenticity to each phone call for use across the telecom network. These certificates will act as a digital signature of trust passed from carrier to carrier to improve traceable call delivery.
The FCC is leading the push for industry adoption of these standards to improve the ability to trace back to illegal call origination across all carriers. As of March 31, 2020, the FCC has mandated that both originating and terminating voice service providers implement the STIR/SHAKEN caller ID authentication framework in the IP portions of their networks by June 30, 2021.
Once implemented, STIR/SHAKEN should provide the identity of origination of calls into the network, operationally across all carriers. Secondary benefits could include the identification of verified "trusted" calling identities through what is known as attestation.
Drinks with James Bond or protocols to eliminate illegally spoofed robocalls? In this edition of Bekah Speaks, Numeracle's Rebekah Johnson breaks down the meaning behind STIR/SHAKEN and sheds light on how this technology will be used to identify and stop illegal robocall scams.Watch the Video
In this episode of Bekah Speaks, Numeracle’s Rebekah Johnson takes a consumer perspective on STIR/SHAKEN to describe call delivery end-to-end. When illegal calls are originated in a world post-STIR/SHAKEN, the FCC will have a lead on who to go after through trace-backs.Watch the Video
STIR/SHAKEN, it's not a silver bullet solution, but it is an important commitment to the ongoing validity of the voice channel.Read Full Blog Post
In this Numeracle guest post on the Arbeit blog, we explore the STIR/SHAKEN protocol, what it is, what it means for call delivery, and what it means for call center operations today and into the future.Read Full Article
Published in ACA International's Collector Magazine, this article by Numeracle explores the impact of STIR/SHAKEN on legal call originators, particularly those engaged in outbound call campaigns in the accounts receivable management industry.Read Full Article