When numbers are labeled as Spam, Scam, or Fraud, answer rates plummet, calls are blocked, and trust is lost. These issues lead to significant losses in productivity and customer satisfaction.
Numeracle’s remediation solution removes improper negative call labels, restoring reputation and call delivery while protecting registered numbers with proactive monitoring.
- 112,230 numbers successfully remediated in 2024
- 83% growth in remediation volume since 2022
- Contact rates improved by 1–5%, with some businesses seeing 20–30% increases
The Challenge
The phone rings, and your called party has a few seconds to decide whether to answer. Successful outreach over the phone can be a challenge when numbers are labeled as Spam, a Scam, or a Fraud. These negative labels significantly reduce the likelihood of your calls being answered. Call blocking at the network level further compounds the problem, leading to lost opportunities, decreased productivity, and lower customer satisfaction.
Based on Numeracle's analysis of outbound phone numbers used across multiple industries, we've identified that an average of 25% of a business's phone numbers are typically at risk for improper call labeling. These labels prevent calls from being answered and, when combined with call blocking, can lead to substantial losses in productivity and customer satisfaction equal to a financial loss of millions.
The Solution
When a business’s phone number gets labeled as Spam, Scam, or Fraud, it can only be fixed through a validated remediation process to restore its reputation across the major wireless carriers, with the result being the removal of the label.
Numeracle’s Entity Identity Management Platform provides this remediation process, proactively correcting negative call labels while offering ongoing monitoring, allowing businesses to continue their outreach without disruption. Our platform gives customers access to real-time reputation dashboards, ensuring fast removal of improper labels with minimal effort on the part of the business. Let's look at how our remediation services have helped our customers over the past year.
The Results
Numeracle reviewed yearly status reports on phone numbers registered across the wireless ecosystem via our Entity Identity Management Platform and the number of successful remediations conducted in 2024 with a comparison of contact rates before and after improving number reputation with our remediation services.
Across 747,440 numbers vetted and registered across the 2,013 entities registered as of the end of 2024, a total of 112,230 numbers were identified as Spam, Scam, or Fraud that were successfully remediated with 1.5 days to resolve the improper labels on average by our team. With the multiple thousand labels remediated this past year, the 112,230 remediations completed in 2024 accounts for about 16% of Numeracle's all-time remediation total of 583,156 negative labels removed over the past 6 years of the study. It also represents a growth of over 83% in remediations since this study was last conducted at the end of 2022.
- 2,103 businesses protected by Numeracle as of 2024
- 122,230 spam, scam, fraud labels remediated in 2024
- 99.8% of registered numbers protected from mislabeling
These results demonstrate how effectively resolving labeling issues can significantly improve outbound calling success and business performance. Once Spam, Scam, or Fraud labels were identified and remediated, most businesses recorded improvements to contact rates in the average range of 1–5%, with outliers experiencing upwards of 20–30% increases post-remediation, significantly impacting positive ROI.
Why This Matters
With remediation levels almost doubling in two years, it’s clear the battle to correct labeling issues for legal business is still very much alive and an essential component of outbound dialing. No one business or business type is exempt from improper call labeling events, our trends indicate that remediation projections will continue increasing as more businesses prioritize their calling identities and improve their outreach strategies.
Customer Reactions:
“This product has been exceptional. Once we were live, we immediately noticed a drastic positive change in our contact and productivity rates.” — Market Research Firm
“In the nearly four years since we started using Numeracle our connect rate has improved by over 30%. And connect rate has a direct relationship to the bottom line of our business.” — Higher Education Company
Conclusion
By proactively addressing negative labels through Numeracle’s remediation solution, businesses can improve their call delivery, enhance customer trust, and see meaningful increases in contact rates. The analysis of our remediation data signals the importance of managing phone number reputation and the significant impact it can have on outbound calling success.
- Establishes trust in your calling identity
- Improves brand reputation when you aren’t associated with spam
- Removes the barriers impeding your outreach efforts
- Allows you to stay in control of your call presentation
With our platform, remediation starts on day one and continues proactively so managing negative labels doesn't interfere with your overall contact strategy. As shown in this case study, ongoing remediation helps maintain healthy number reputation, increases contact rates, improves call delivery, boosts brand reputation, and provides insights for successful campaigns.
Numeracle provides the only end-to-end identity management solution for full control, consistency, and visibility into your numbers’ status and history, ensuring your calls are displayed correctly across all wireless carrier networks.