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Numeracle sets a New Remediation Record for Correcting Improper Scam and Spam Labels from Harming Customer Communications

2022 Remediation Recap Report: A Yearly Review

Numeracle sets a New Remediation Record for Correcting Improper Scam and Spam Labels from Harming Customer Communications
Date
December 16, 2022
Written By
Mary Gonzalez, Brand & Content Manager
Molly Weis, VP of Marketing & Communications

Based on Numeracle’s analysis of phone numbers used across various industries conducting outbound calls, we’ve identified that an average of 25% of a business’s phone numbers are typically at risk for improper call labeling. If negative labels, such as Spam, Scam, or Fraud, appear on a business's phone numbers, the only way to fix it is through a validated remediation process. 

As part of Numeracle’s Entity Identity ManagementTM  Solution, remediation starts at onboarding and continues proactively so that the mitigation of negative labels doesn’t take you away from managing your overall contact strategy. With reputation and remediation dashboards accessible on demand to our customers, we proactively, on your behalf or by request, remediate improper tags on your calls so you can keep calling with confidence. 

The Best Protection for Customer Communications

Numeracle is proud to announce a new record this year for correcting improper spam, scam, and fraud tags on behalf of our customers, emphasizing the importance of remediation solutions to correct spam labeling issues. 

Across the 434,459 numbers vetted and registered in 2022, a total of 61,111 labeling incidents occurred that we successfully remediated at an impressive 97% average success rate with 1.4 days to resolve the improper labels on average.

Figure 1: Comparison of Successful Remediations conducted by Numeracle in 2021 versus 2022

With 61,111 remediations in 2022 alone, it covers 69% of our all-time remediations of 88,453 over the past four years of protecting customer communications with our remediation solution. With successful remediations more than doubling in 2022, it’s clear the battle to correct labeling issues for legal business is still very much alive, and we’re actively fighting on your behalf. 

About Numeracle’s Remediation Service

Because your outbound phone numbers can be labeled differently across the various wireless carriers, we provide a comprehensive view of where and what we’re doing about it. We submit all negatively labeled phone numbers for remediation across the calling ecosystem at the highest volumes and most expansive reach.

Few providers offer a true phone number reputation strategy that delivers a solution to continuously improve and correct negative reputation by removing improper warning labels from appearing on legal calls. Most solutions on the market only give you a window to monitor labeling activity on your numbers; we open the door to you for remediation, most of which we do automatically on your behalf, so you can keep calling with confidence. 

Visibility & Control at your Fingertips

Ongoing remediation helps maintain healthy number reputation, can increase contact rates, improves your overall call delivery and brand reputation, and provides you with the necessary insight to structure successful calling campaigns. We are currently the only end-to-end identity management solution that provides you with the control and consistency you need to define how your calls are displayed across the wireless calling ecosystem with complete visibility into remediation status and history. 

Figure 2: Numeracle’s Remediation Dashboard provides a snapshot of remediation submissions, completion, and success rates. 

Figure 3: Remediation Dashboard identifies exactly which numbers have been submitted for remediation, date-stamped with labeling resolution result.

Numeracle’s reputation dashboards provide visibility into which of your numbers are labeled Spam, Scam, or Fraud across the wireless ecosystem. The remediation dashboard takes this to the next level by providing ongoing visibility into remediation activities. In addition to knowing when your numbers are labeled, you also know when they’ve been fixed

Start Remediation

By providing legal callers a one-stop-shop to verify business identity, register phone numbers, monitor for labeling events, and review ongoing remediation activities, Numeracle is working hard to ensure businesses and consumers can communicate with confidence and trust.

Reach out to us today to get started on our Entity Identity Management platform.. 

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