Ed Olepa is a highly skilled and experienced Sr. Contact Center Business Analyst, currently spearheading strategic initiatives at Rocket Central. With a wealth of industry knowledge and a keen understanding of the Contact Center landscape, Ed is a driving force behind Rocket Central's success in delivering innovative contact solutions for businesses.
Prior to joining Rocket Central, Ed held the esteemed role of Product Manager in the Contact Center at Rocket Mortgage. Cutting his teeth at this leading financial services company, he honed his leadership skills and analytical capabilities to deliver impactful solutions that optimized customer interactions.
In his various professional capacities, Ed Olepa has been instrumental in enhancing the effectiveness and customer-centricity of contact centers. His persistent drive for innovation and results has made him a valued and respected figure within the industry. Ed demonstrates a fine balance between his relentless pursuit of strategic progress and his attentive focus on teams working behind the scenes. He is passionate about fostering growth for both businesses and individuals, making him a genuine force to be reckoned with in the world of Contact Centers.