Using RCD PASSporT technology, this marked a milestone in protecting consumers from fraudulent robocalls and building greater trust and transparency for phone users.
To ensure the voice of the enterprise is represented as an integral part of STIR/SHAKEN, we serve on the IP-NNI Task Force (group co-authoring SHAKEN) and Chair the PACE Communication Protection Coalition.
We represent the interest of legal calling entities via our leadership as Chair of the Enterprise Communications Advocacy Coalition (ECAC), to represent the combined concerns of enterprises, contact centers, and more.
One of our goals is to help educate you, your team, and your clients. We have extensive resources available, but if you ever would like assistance in educating about STIR/SHAKEN let us know.
More often than not, there are many 'layers' between an enterprise caller and the originating service provider responsible for generating call traffic on your behalf (i.e. dialing and CX platforms, multiple BPOs, outsourced call center partners, telephony vendors, etc.).
Call authentication through STIR/SHAKEN is all about validating the identity of a caller by connecting the dots between an enterprise, its call center vendors, and its originating carriers. You can start this process now by becoming a Numeracle Verified Identity™.
With so many 'layers,' it can be hard to prove who actually has authorization to originate traffic on your behalf when it matters most. We believe you (the enterprise) is in the best position to know who has the authorization to use any specific telephone numbers when making calls.