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STIR/SHAKEN COmpliance for Service Providers

Verified Caller Identity for STIR/SHAKEN
Service providers are responsible for vetting and validating the authenticity of the callers originating traffic on their networks and attesting to the authorized use of the phone numbers displayed.
Verified Caller Identity for STIR/SHAKEN by Numeracle

Enterprise Call Authentication Solution

Deployment of Robocall Mitigation is underway

Now that implementation deadlines have passed, the industry is now in the execution phase of STIR/SHAKEN deployment and robocall mitigation plan fulfillment.

Who We Help

Service providers currently signing enterprise calls with B or C level Attestation levels who are looking for a solution to elevate these calls to A-Level attested.

What Needs To Happen

A Know Your Customer (KYC) process must be implemented to authenticate each intermediary along the call chain down to the calling party brand in order to fulfill the due diligence requirements of the FCC.

How We Help

Partnering with Aegis Mobile, we support service and platform provider’s ability to assess the level of attestation achievable based on the availability of information to vet and verify down to the enterprise or calling party brand, with confidence.

Benefits of Numeracle's Verified IdentityTM Solution

Verified & Enhanced Display

Calls that meet the STIR/SHAKEN criteria are delivered as "verified calls" and have the option for RCD (rich call data) info to show branded information such as calling party name and company logo.

Stand Out From Bad Actors

Legitimate enterprises will stand out from the bad actors traversing the network by meeting the KYC 'know your customer' requirements outlined within the TRACED Act.

Instant ResultS & No Pain

Utilizing Numeracle and Aegis Mobile's local policy vetting and validation solution provides a streamlined, compliance-based pathway for enterprise callers to participate in the STIR/SHAKEN trust network.

How Numeracle Provides a STIR/SHAKEN Solution to Service Providers

It All Starts With Verified Identity

The process begins with Numeracle's Verified Identity™ entity vetting and verification process. This is a compliance-based due diligence solution to validate call intent, and consent-based competence in compliant calling.

This is the first step in voluntarily disclosing to the network that you are not a bad actor.

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Join The Trust Ecosystem

We pioneered the only end-to-end solution centered on identity management that saw STIR/SHAKEN coming

We maintain proper entity vetting records to remain compliant with the Industry Traceback Group and FCC authentication requirements

2 phones, one with identity verification, the other with numbering keypad

Entity Identity Management™ Ensures Your Calls Can Be Trusted

Next, Numeracle validates the relationship between your newly Verified Identity with your authorized outbound phone numbers via our Entity Identity Management platform.

We then confirm your relationship to any vendor partners you many have (BPOs, technology platform providers, etc.) and can add rich call data elements for branded call identification via our Smart BrandingTM Solution.

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The Only Aggregated Solution

Allows you to control how, how often, when, and to whom branding is enabled

We maintain the highest quality control and success rates for call protection

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Numeracle Manages Your SHAKEN Certificates

With your Verified Identity successfully associated with your phone numbers and RCD (rich call data), Numeracle then passes this information to your originating service provider or other authority for call signing, such as NetNumber’s Guaranteed Caller Enterprise STIR/SHAKEN Solution.

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Delivering Trust

Elevate caller attestation from B or C to A-level with our Know Your Customer vetting process

Deliver trusted communications and stay one step ahead of FCC requirements

Wooden stamp with a purple stamp that says "Verified"

Call Signing for The Enterprise Occurs

To complete the process, the call is assigned a level of attestation relational to the level of validation completed. The call is passed to the terminating service provider.

The result is a call delivered as STIR/SHAKEN authenticated, displayed with a verified display and optional RCD information available.

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At The forefront of Telecom

Comcast, Everbridge, NetNumber, Numeracle, and Twilio demonstrated the first-ever
telephone call with authenticated caller ID and rich call data, powered by the STIR/SHAKEN framework and protocols.

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Numeracle Branded call via the T-Mobile network to an Android device.

Working Together For a Comprehensive Know Your Customer (KYC) Solution

Aegis Mobile Logo

Aegis is a trusted channel "verification" partner for wireless carriers, aggregators, and enterprise businesses, providing vetting and compliance services that ensure safe and beneficial growth of the digital content market for mobile consumers.

To fulfill the rigorous requirements of service providers to verify the source of traffic delivered across the public switched telephone network, their extensive identity verification and authentication services have been integrated into Numeracle’s Verified Identity solution to create a dually authenticated risk assessment tool.

Learn More About Implementing KYC

Our Entity Identity Management™ platform enables service and technology platform providers, BPO organizations, and contact centers to manage brand identity and phone number usage on behalf of enterprise clients for business communications.

This KYC-based platform supports service providers’ ability to implement local policies to attest to the legitimacy of phone number usage per the SHAKEN Standard. In alignment with the FCC’s continued focus on combatting illegally spoofed calls, this solution enables communications providers to verify a business’s identity and legal operational status.

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Frequently Asked Questions


Broken up by category, download the full guide to access all the FAQ's. Here's a short sample to get you started.
STIR/SHAKEN FAQ Guide Title Page
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My carrier completed STIR/SHAKEN. Why are my calls still labeled?

External to the STIR/SHAKEN call authentication framework are 3rd party algorithms deployed at the wireless carrier level which are known as call reputation analytics. These analytics have been deployed across mobile networks since late 2017 and are responsible for calls labeled as “Potential Spam,” “Spam,” “Scam,” “Scam Likely,” “Fraud Alert,” etc.

These technologies will continue to be deployed in parallel with STIR/SHAKEN, so if you’re hearing reports from your agents that your calls are ringing through as a “Spam” or equivalent, this is due to reputational analytics, not STIR/SHAKEN.

Numeracle can help clean up your number reputation and addressing phone numbers labeled as 'Scam' or 'Spam'.

Will STIR/SHAKEN stop all robocalls?

While STIR/SHAKEN will help identify harmful robocalls, it will not completely eliminate all illegal robocalls for good. It's important to note that not all robocalls are bad. Many legitimate companies communicate all sorts of information via 'robocalls’ especially automated communications such as appointment reminders, delivery notifications, school closures, etc.

While the STIR/SHAKEN framework allows authentication of call originators and their numbers, it is not a silver bullet solution and it cannot determine the illegitimacy or legitimacy of the intent of an incoming call. It can validate that an incoming call is originating from a real phone number, which is not being 'made up' or stolen from a legitimate business, organization, or consumer.

The STIR/SHAKEN framework does not have the ability to weigh in on whether or not the content of the call itself is potentially malicious or unwanted, making call blocking and labeling analytics are still relevant despite the framework.

What does "calls with a checkmark have been verified by the carrier" mean?

Calls that display a checkmark at the time of call or in the call history log represent the establishment of the caller as a legal and verified calling party confirmed via STIR/SHAKEN. The identity of the caller has been vetted and validated and you can trust that the caller is who they say they are and the number hasn't been illegally spoofed.

Will Numeracle's Platform take care of STIR/SHAKEN for me?

While the Platform itself does not ‘attest’ or ‘sign’ calls, it can be used by service and platform providers to implement a local policy solution to manage the verification of calling identity and the authorization of phone numbers in order to elevate an enterprise brand into the STIR/SHAKEN framework.

How does Numeracle price their services?

Pricing for Identify Verification and Number Reputation starts with us gaining an understanding into your calling structure. How many entities/brands do you represent, how many numbers do you use, etc.

To learn more about pricing for branded calling capabilities, reach out to start a conversation!
Let's Get Started
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Maybe you know you have a problem and don't know where to start?

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