Numeracle has joined together with NetNumber, STI Certification Authority (STI-CA) and leading provider of a comprehensive portfolio of STIR/SHAKEN solutions, to deliver Verified Caller Identity for STIR/SHAKEN, a joint solution to improve the delivery of legal enterprise calls through STIR/SHAKEN caller ID authentication and RCD (rich call data) display.
The joint Verified Caller Identity for STIR/SHAKEN solution will be delivered through an extension of Numeracle’s Verified Identity™ and Entity Identity Management™ platforms to include NetNumber’s Guaranteed Caller™ Enterprise STIR/SHAKEN solution set. This solution enables legitimate enterprise calls to be displayed on the called party’s device as verified through STIR/SHAKEN. Follow us through the end-to-end call authentication journey calls will take below:
The process begins with Numeracle's Verified Identity entity vetting and verification process. This is a compliance-based due diligence solution to validate call intent, and consent-based competence in compliant calling. This is the first step in voluntarily disclosing to the network that you are not a bad actor.
Next, Numeracle validates the relationship between your Verified Identity and your authorized phone numbers via our Entity Identity Management platform. We then confirm your relationship to any vendor partners (BPOs, technology platform providers, etc.) and add rich call data (RCD) for branded call identification.
With your Verified Identity successfully associated with your phone numbers and RCD (rich call data), Numeracle then passes this information to NetNumber for certificate management and call signing via NetNumber’s Guaranteed Caller Enterprise STIR/SHAKEN solution.
To complete the process, call signing via NetNumber’s Guaranteed Caller Enterprise STIR/SHAKEN solution is completed. The result is your calls delivered as STIR/SHAKEN authenticated calls, displayed with the verified caller display + optional RCD information across the calling ecosystem.
STIR (Secure Telephone Identity Revisited) / SHAKEN (Signature-based Handling of Asserted information using toKENs) is a framework designed to assign a certificate of authenticity to each phone call for use across the telecom network. These certificates will act as a digital signature of trust passed from carrier to carrier to improve traceable call delivery.
STIR/SHAKEN is a requirement of the TRACED Act, and the FCC has also mandated that both originating and terminating voice service providers must implement the STIR/SHAKEN caller ID authentication framework by June 30, 2021.
Once implemented, the STIR/SHAKEN protocol requires that the relationship between the identity of the caller and the authorized use of its phone numbers be verified in order to pass STIR/SHAKEN authentication and achieve the "Verified Caller" display. If calls are not properly 'signed' via STIR/SHAKEN, they can be blocked.
Drinks with James Bond or protocols to eliminate illegally spoofed robocalls? In this edition of Bekah Speaks, Numeracle's Rebekah Johnson breaks down the meaning behind STIR/SHAKEN and sheds light on how this technology will be used to identify and stop illegal robocall scams.
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In this episode of Bekah Speaks, Numeracle’s Rebekah Johnson takes a consumer perspective on STIR/SHAKEN to describe call delivery end-to-end. When illegal calls are originated in a world post-STIR/SHAKEN, the FCC will have a lead on who to go after through trace-backs.
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Making history, a team of technology providers, Numeracle, Comcast, Everbridge, NetNumber, and Twilio have come together to demonstrate how they completed the first-ever call that combined authenticated caller ID and Rich Call Data (RCD) powered by the STIR/SHAKEN framework and protocols.
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Rebekah Johnson, Founder & CEO of Numeracle, joins Rick Yuzzi to talk about STIR/SHAKEN, the standard being developed and implemented to combat robocalls that make use of Caller ID spoofing. We explore FTC directives, FCC mandates around this technology and more.
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The enterprise identity must be elevated to bridge the gap between the enterprise caller and the point of entry to STIR/SHAKEN call authentication.
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As the industry prepares for STIR/SHAKEN, we discuss how a "Know Your Customer" process will enable trusted entities to deliver authenticated calls.
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The Pallone-Thune TRACED Act, bipartisan legislation designed to crack down on unlawful robocalls to consumers, has mandated STIR/SHAKEN.
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STIR/SHAKEN, it's not a silver bullet solution, but it is an important commitment to the ongoing validity of the voice channel.
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In this podcast, Numeracle and Fonative discuss the landmark FTC order that just set a new precedent for KYC and due diligence in customer communications.
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Exploring the challenges in the standards and in the industry with how to securely and reliably identify the calling enterprise alongside the appropriate phone number and elevate this trusted relationship to the point of entry for STIR/SHAKEN call signing at the terminating side.
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In this Numeracle guest post on the Arbeit blog, we explore the STIR/SHAKEN protocol, what it is, what it means for call delivery, and what it means for call center operations today and into the future.
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Published in ACA International's Collector Magazine, this article by Numeracle explores the impact of STIR/SHAKEN on legal call originators, particularly those engaged in outbound call campaigns in the accounts receivable management industry.
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