Now that the June 30, 2021 STIR/SHAKEN implementation deadline has come and gone, the industry is now in the execution phases of STIR/SHAKEN deployment and Robocall Mitigation Plan fulfillment.
Service providers have the responsibility to vet and validate the authenticity of the callers originating traffic on their networks, an also attest to the authorized usage of the phone numbers to be displayed.
If you are a service provider who is currently signing enterprise calls at B or C-Level, looking for a solution to elevate these calls to A-Level, a KYC process has to be implemented to authenticate each intermediary along the call chain down to the calling party brand in order to fulfill the due diligence requirements as set forth by the FCC.
Implementation of a KYC-based local policy solution, such as the Aegis Mobile + Numeracle solution, supports service and platform provider’s ability to assess the level of attestation achievable based on the availability of information to vet and verify down to the enterprise or calling party brand, with confidence. Here we follow the basic steps needed to deliver a STIR/SHAKEN Verified Call.
The process begins with Numeracle's Verified Identity entity vetting and verification process. This is a compliance-based due diligence solution to validate call intent, and consent-based competence in compliant calling. This is the first step in voluntarily disclosing to the network that you are not a bad actor.
Next, Numeracle validates the relationship between your Verified Identity and your authorized phone numbers via our Entity Identity Management platform. We then confirm your relationship to any vendor partners (BPOs, technology platform providers, etc.) and add rich call data (RCD) for branded call identification.
With your Verified Identity successfully associated with your phone numbers and RCD (rich call data), Numeracle then passes this information to your originating service provider or other authority for call signing, such as NetNumber’s Guaranteed Caller Enterprise STIR/SHAKEN solution.
To complete the process, the call is assigned a level of attestation relational to the level of validation completed. The call is passed to the terminating service provider. The result is a call delivered as STIR/SHAKEN authenticated, displayed with a verified caller display and optional RCD information available.
STIR (Secure Telephone Identity Revisited) / SHAKEN (Signature-based Handling of Asserted information using toKENs) is a framework designed to assign a certificate of authenticity to each phone call for use across the telecom network. These certificates act as a digital signature of trust passed from carrier to carrier to improve traceable call delivery.
STIR/SHAKEN is a requirement of the TRACED Act, and the FCC has also mandated that both originating and terminating voice service providers were to implement the STIR/SHAKEN caller ID authentication framework by June 30, 2021.
The execution of STIR/SHAKEN deployment requires that the relationship between the identity of the caller and the authorized use of its phone numbers be verified in order to pass STIR/SHAKEN authentication and achieve the "Verified Caller" display. If a service provider hasn't filed its certified Robocall Mitigation Plan with the FCC, its call may be blocked based on the upcoming September deadline.
Make sure you have expert advice on how to file in the Robocall Mitigation Database and what service providers should be keeping in mind when drafting their Robocall Mitigation Plans.
Watch the Video
Q&A Interview Presented by Somos: Delivering Trust and Added Value to Consumers Part Three
Read Full Blog Post
Staying ahead of the technology curve means strengthening your competitive advantage. That is why StartUs Insights compiles data-driven innovation insights based on their analysis of 3.500 startups & technologies developing COVID-induced solutions. This time, you get to discover 12 industries that are impacted by COVID-19 and hand-picked startups helping businesses in these industries adapt to and resume operations post-COVID. Representing the Telecom industry, is Numeracle.
Read Full Article
