Numeracle Case Study: Enhancing Contact Rates

Improving Contact Rates Through Verification & Registration

This case study identifies whether engagement with Numeracle would lead to an increase in live connect rates for two clients upon the completion of Numeracle’s Verified Identity verification and certification followed by phone number registration, while monitoring a third client as a control group.

About this Study

This 2021 study identifies whether engagement with Numeracle would lead to an increase in live connect rates for two clients upon the completion of Numeracle’s Verified Identity verification and certification followed by phone number registration across the ecosystem, while monitoring a third client as a control group.

We measured live connect rates for 90 days pre- and post-Numeracle engagement to determine if the removal of negative Scam and Fraud labels would lead to more calls answered.

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This research was conducted by Numeracle, a pioneering Number Reputation Management platform dedicated to restoring trust in voice communications. As a leader in branded calling, Numeracle enables enterprises, contact centers, and service providers to overcome call labeling and blocking issues by verifying identity, improving number reputation, and ensuring regulatory compliance.

Leveraging deep industry expertise and patented solutions, Numeracle provides a unified platform that helps businesses reach customers with confidence. This study reflects real-world data insights gathered from verified calling behavior and reputation analytics, offering actionable findings for organizations seeking to improve their outbound engagement strategy while minimizing spam mislabeling risks.

For more information about Numeracle’s solutions, including Number Reputation Management and Branded Caller ID, visit www.numeracle.com.

Client Profile

Client Type: Business Process Outsourcing (BPO) for Contact Centers
‍Call Intent: Sales and Account Services KPI
‍Goals: Improve call labeling presentation to increase live connect rates

Comparing Contact Rates

Review our analysis of contact rates and post-engagement changes after implementing Numeracle's Verified Identity certification and Phone Number Registration solutions compared to the connect rates for the control group client.

Protect Your Calls

Learn what it takes to protect your calling identity and improve the success of your outbound calls when they're registered and free of spam labels.