industry awareness

Our Blog

And for industry updates sent once a week to your inbox, subscribe to our Numeracle Insights newsletter!
Will My Calls Be Blocked on July 1?
June 10, 2021
With the June 30th STIR/SHAKEN deadline coming up, here are all the facts you need to know about the framework and the Robocall Mitigation Database.
STIR/SHAKEN Caller ID Authentication
May 27, 2021
What it takes to authenticate a call within the STIR/SHAKEN framework, from origination and attestation to termination and the checkmark.
Restoring Confidence to Outbound Calling
January 28, 2021
This customer testimonial explores how MedicareInsurance.com utilized Numeracle to improve the integrity of its business communications.
Podcast: KYC, Know Your Customer
October 9, 2020
In this podcast, Numeracle’s Rebekah Johnson and Fonative’s Steve Smith discuss the landmark FTC order setting a new precedent for due diligence.
Why Your “Calling Identity” Matters
August 13, 2020
We all know what “Caller ID” is, but when you take a step back to consider the “identity” behind the “identification” things get more interesting.
T-Mobile Releases Free Caller ID Name Display to Subscribers
July 24, 2020
For those of you focused on Caller ID strategy, we have good news. Numeracle Verified Identities' Calling Names will now be displayed on T-Mobile.
Elevating the Enterprise to “Verified Caller” in STIR/SHAKEN
July 1, 2020
The enterprise identity must be elevated to bridge the gap between the enterprise caller and the point of entry to STIR/SHAKEN call authentication.
The Role of a Know Your Customer (KYC) Process in Telecom
May 29, 2020
As the industry prepares for STIR/SHAKEN, we discuss how a "Know Your Customer" process will enable trusted entities to deliver authenticated calls.
Unanswered Calls Across Devices
May 1, 2020
Our review of call blocking, labeling, filtering, and screening technologies available from multiple carriers and device manufacturers.
Call Labeling’s Latest Disruption: the Remote Conference Solution Call Back
April 21, 2020
As remote work continues, we've found the "call me" feature of many popular conference solution providers rings as “Potential Spam” to join a meeting.
Understanding Spam Labeling
March 5, 2020
Spam vs Scam … oh, the difference one letter makes when it comes to how your calls are being perceived and presented to consumers.
Summary of the Pallone-Thune TRACED Act
January 3, 2020
The Pallone-Thune TRACED Act, bipartisan legislation designed to crack down on unlawful robocalls to consumers, has mandated STIR/SHAKEN.
Video: The Pallone-Thune TRACED Act
December 6, 2019
The newest bipartisan robocall bill was released by Congress and looking favorable to pass quickly. Check out our video interview on the subject.
Why it’s getting tougher and tougher to connect with your consumers
October 16, 2019
Call blocking and labeling, new robocall legislation, STIR/SHAKEN, Apple iOS 13: learn how all of this impacts your contact rates.
iOS 13 to Silence Unknown Callers
September 18, 2019
Apple's iOS 13 software update comes with new features to send unknown callers to voicemail.
8 anti-robocalling principles from 51 AGs to 12 major carriers
August 28, 2019
51 state attorneys general and 12 major phone companies just announced collaboration to curb illegal robocalls.
Scam, Fraud Alert, Spam Likely, Nuisance Caller, etc.
August 20, 2019
The story of call labeling technologies, deconstructed to explore differences between carrier, analytics, and app providers.
SHAKEN/STIR: A Step Toward Returning Trust to Incoming Calls
July 11, 2019
STIR/SHAKEN, it's not a silver bullet solution, but it is an important commitment to the ongoing validity of the voice channel.
Call blocking and labeling: technology only as strong as its weakest link
June 5, 2019
Not all unknown calls are unwanted, not all unwanted calls are robocalls, not all robocalls are illegal.
FCC’s Default Robocall Blocking: Bold or Blind?
May 16, 2019
The blocking of all robocalls shows a lack of understanding for consumer preference on wanted communications and robocall identification technologies.
Industry Response to the CFPB’s NPRM for Debt Collection
May 9, 2019
What these newly proposed regulations mean for collections communications.
We Are Growing
May 8, 2019
Call center industry veteran, Joe Galvin, joins the Numeracle team to head up the Client Engagement organization!
The Stopping Bad Robocalls Act: Deconstructed
March 5, 2019
Reintroduced by Rep. Frank Pallone, the Stopping Bad Robocalls Act is another attempt to strengthen the TCPA and the FCC’s fight against “robocalls.”
A meeting of the anti-robocall minds: SIPNOC 2018
December 18, 2018
We attended SIPNOC 2018, the SIP Forum’s “SIP Network Operators Conference," last week. Here's what we thought.
What’s the cost of a missed call?
November 2, 2018
When legal calls aren't able to properly 'get through,' consumers are at risk of missing wanted, life-saving, and critical calls.
Legal calls vs illegal calls: who’s calling the shots?
October 10, 2018
Debate over the definition of the word "robocall" is key to finalizing restrictions of how "robocalls" may continue to be originated.
Do you know how your calls are being labeled across the network?
October 4, 2018
Fraud. Scam Likely. Spam. If you’re a business using the voice channel to connect with consumers, these are the labels being displayed when you call.
It starts with an insight
Ready to take control of how your calls and messages are presented to consumers? Start a conversation with us today.