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Podcast: KYC, Know Your Customer in Communications
In this podcast, Numeracle’s Rebekah Johnson and Fonative’s Steve Smith discuss the landmark FTC order setting a new precedent for due diligence.
October 9, 2020
Why Your “Calling Identity” Matters
We all know what “Caller ID” is, but when you take a step back to consider the “identity” behind the “identification” things get more interesting.
August 13, 2020
T-Mobile Releases Free Caller ID Name Display to Subscribers
For those of you focused on Caller ID strategy, we have good news. Numeracle Verified Identities' Calling Names will now be displayed on T-Mobile.
July 24, 2020
Elevating the Enterprise to “Verified Caller” in STIR/SHAKEN
The enterprise identity must be elevated to bridge the gap between the enterprise caller and the point of entry to STIR/SHAKEN call authentication.
July 1, 2020
The Role of a Know Your Customer (KYC) Process in Telecom
As the industry prepares for STIR/SHAKEN, we discuss how a "Know Your Customer" process will enable trusted entities to deliver authenticated calls.
May 29, 2020
Unanswered Calls Across Devices
Our review of call blocking, labeling, filtering, and screening technologies available from multiple carriers and device manufacturers.
May 1, 2020
Call Labeling’s Latest Disruption: the Remote Conference Solution Call Back
As remote work continues, we've found the "call me" feature of many popular conference solution providers rings as “Potential Spam” to join a meeting.
April 21, 2020
Understanding Spam Labeling
Spam vs Scam … oh, the difference one letter makes when it comes to how your calls are being perceived and presented to consumers.
March 5, 2020
Summary of the Pallone-Thune TRACED Act
The Pallone-Thune TRACED Act, bipartisan legislation designed to crack down on unlawful robocalls to consumers, has mandated STIR/SHAKEN.
January 3, 2020
Video: The Pallone-Thune TRACED Act
The newest bipartisan robocall bill was released by Congress and looking favorable to pass quickly. Check out our video interview on the subject.
December 6, 2019
Why it’s getting tougher and tougher to connect with your consumers
Call blocking and labeling, new robocall legislation, STIR/SHAKEN, Apple iOS 13: learn how all of this impacts your contact rates.
October 16, 2019
iOS 13 to Silence Unknown Callers
Apple's iOS 13 software update comes with new features to send unknown callers to voicemail.
September 18, 2019
8 anti-robocalling principles from 51 AGs to 12 major carriers
51 state attorneys general and 12 major phone companies just announced collaboration to curb illegal robocalls.
August 28, 2019
Scam, Fraud Alert, Spam Likely, Nuisance Caller, etc.
The story of call labeling technologies, deconstructed to explore differences between carrier, analytics, and app providers.
August 20, 2019
SHAKEN/STIR: A Step Toward Returning Trust to Incoming Calls
STIR/SHAKEN, it's not a silver bullet solution, but it is an important commitment to the ongoing validity of the voice channel.
July 11, 2019
Call blocking and labeling: technology only as strong as its weakest link
Not all unknown calls are unwanted, not all unwanted calls are robocalls, not all robocalls are illegal.
June 5, 2019
FCC’s Default Robocall Blocking: Bold or Blind?
The blocking of all robocalls shows a lack of understanding for consumer preference on wanted communications and robocall identification technologies.
May 16, 2019
Industry Response to the CFPB’s NPRM for Debt Collection
What these newly proposed regulations mean for collections communications.
May 9, 2019
We Are Growing
Call center industry veteran, Joe Galvin, joins the Numeracle team to head up the Client Engagement organization!
May 8, 2019
The Stopping Bad Robocalls Act: Deconstructed
Reintroduced by Rep. Frank Pallone, the Stopping Bad Robocalls Act is another attempt to strengthen the TCPA and the FCC’s fight against “robocalls.”
March 5, 2019
A meeting of the anti-robocall minds: SIPNOC 2018
We attended SIPNOC 2018, the SIP Forum’s “SIP Network Operators Conference," last week. Here's what we thought.
December 18, 2018
What’s the cost of a missed call?
When legal calls aren't able to properly 'get through,' consumers are at risk of missing wanted, life-saving, and critical calls.
November 2, 2018
Legal calls vs illegal calls: who’s calling the shots?
Debate over the definition of the word "robocall" is key to finalizing restrictions of how "robocalls" may continue to be originated.
October 10, 2018
Do you know how your calls are being labeled across the network?
Fraud. Scam Likely. Spam. If you’re a business using the voice channel to connect with consumers, these are the labels being displayed when you call.
October 4, 2018
It starts with an insight
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