In response to the increasing prevalence of improper call blocking and labeling experienced across the Collections industry negatively impacting right party contact rates, Numeracle partnered with the Consumer Relations Consortium (CRC) to conduct a Benchmark Study.
This study set out to examine the impact of call blocking and labeling on a cross-section of participating member organizations within the CRC to identify strategies to improve caller ID presentation across this industry.
45% of examined phone numbers were in the ‘severe’ to ‘high’ risk categories based on data averaged across multiple call blocking and labeling analytics sources, representing both the wireless service provider and 3rd party app ecosystem. 'Severe,' for the purposes of this study, corresponds to the Scam/Fraud labeling classification, while 'high' corresponds to Spam labeling.
Nearly half of the phone numbers examined were at risk for improper call blocking and labeling events.
The Consumer Relations Consortium (CRC) is a membership group for forward-thinking creditors, technology providers, larger collection agencies, and law firms.
The CRC provides a forum for a select group of senior technology, strategy, operations and compliance executives to shape understanding of the BIG technology issues redefining collections, and to collaborate on solutions.
This Benchmark Study was conducted as part of the group’s continuous efforts to innovate and progress the initiatives of the Collections industry. To learn more about the CRC, visit www.crconsortium.org.