Take your calls all the way from Spam or Scam labeled - to unknown - to instantly recognizable branding via RCD (rich call data) enhanced call display.
Instant recognition that reinforces trust in your brand
Increase contact rates and the likelihood of callbacks
Display your brand name and logo across wireless devices and networks
Via Numeracle's Branding Partner Network, we can extend your caller ID name, logo, and call reason to multiple wireless networks, apps, and devices
By managing your branded assets all in one place, via the Numeracle platform, we can extend our partners' leading-edge technologies directly to you, with the logistics managed by us
customer engagement & connectivity
Increase Conversion Rates
Whether you're a bank trying to reach a customer, or a pharmacy trying to reach a patient, ensure your calls are answered and complete successful calls.
Reduce Costs
Implementing a solution that increases connect, callback, and conversion rates helps you reduce the number of missed appointments and prevent missed oppotunities.
Personalize & Enhance
Enhance your relationship with your customers and called parties by restoring trust in your brand with the recognition of your logo alongside the addition of tailored call reasons and up-to-date branded calling.
How many consumers are able to see branded calling elements?
Reach, Presentation Layers, and Elements
RCD Reach
Percentage % of Influence a brand can for caller name display or logo display on either landline and mobile carriers that is currently available
Landlines allow for Caller ID name information which is sourced from one or more CNAM databases by the terminating carrier; landline devices do not display rich data elements like logos.
On wireless devices, call presentation will vary depending on the device, any applications concurrently downloaded, and subscriber network, including iOS versus Android devices, downloaded applications, and In-Network.
The percentage of this influence is based on the third-party branding partner for the wireless carrier, mobile application, and device.
iOS:
Brands will be able to display the Caller Name for the call in the call history log
100% of iOS devices will receive the Caller Name from the AT&T network
Apple is not supporting graphic RCD at this time
Verified checkmark to be displayed in call history only
ANDROID
~85% of Android Devices will receive the Caller Name only from the network
~15% will received full graphics display through 3rd apps or phone dialer, such as Google Phone
“Caller Verified” will be displayed based on device and carrier
Subject to device, carrier, and solution, there are different branded elements that you are able to add and manage for different campaigns
Add Caller ID Name, branded logo, and a custom reason for calling to your called parties
The most widely available data field to present is Caller ID Name
bringing branded technologies together in one place
Via Numeracle's Branding Partner Network, we can extend your caller ID name, branded logo, and custom call reason to multiple wireless networks, apps, and devices
By managing your branded assets all in one place, via the Numeracle platform, we can extend our partners' leading-edge technologies directly to you, with the logistics managed by us
We've got you covered
FAQ
Does mitigating labels provide me with a Caller ID Name on my calls?
Will my calls look the same no matter who I'm calling?
Is branded calling via RCD the same as updating our CNAM?
Is this technology live, or is this a future capability?
other branded calling technologies utilizing rcd
STIR/SHAKEN vs. Out-of-Band
There are two pathways to extend a branded presence based on today's technologies. The first is "Out-of-Band," which allows for the addition of rich call data elements such as logo and call reason to be added via a branded calling solution provider at an app or network level. The 2nd pathway is via STIR/SHAKEN, which can associate verified branded calling elements for display on a called party's device via RCD PASSporT.
Industry Collaboration Proof of Concept Comcast, Everbridge, NetNumber, Numeracle, and Twilio demonstrated the first-ever telephone call with authenticated caller ID and rich call data, powered by the STIR/SHAKEN framework and protocols. Using RCD PASSporT technology, this marked a milestone in protecting consumers from fraudulent robocalls and building greater trust and transparency for phone users.
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